Items aren't in stock when they say.
Long delay in availability for my replacement filter. The website didn't give any indication that it was out of stock and I was not notified about the issue. I had to email them asking for a status update.
About PUREPLUS
Data updated- Website
- www.pureplusfilter.com
- Category
- Utilities
- Location
- United States · City of Industry
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 100% (11/11)
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Is PUREPLUS legit?
PUREPLUS (www.pureplusfilter.com) has a 4.0 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Utilities and its reputation is good. 70% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Received the product right away ,good…
Received the product right away ,good price and does the job.
Your explanation with your product and…
Your explanation with your product and the east of purchasing on line.
pleasant surprise
I ordered filters that turned out to be out of stock. They were in a pack of 3. Instead of delaying my order until the stock came in, PurePlus sent me a 4-pack, at no additional charge. Wow. That was unexpected.
Well unit originally wanted they said…
Well unit originally wanted they said the filters were discontinued so got duped into buying upgraded model that doesn't work as well as the model I wanted, and when it didn't preform as well according to the meter on the faucet emailed and was told thats how it works even though the circumstances they brought up were erroneous. Still haven't received extra filters that were paid for.
Reply from PUREPLUS2026-02-28
We’re very sorry for the frustration this has caused. This is not the experience we want you to have. Our customer service team has been notified and will follow up. We’ll do our best to resolve this properly and make things right for you.
Great product and fast shipping!
Unlike most of the people that bought…
Unlike most of the people that bought the system I tested the water with the water test kit I had the water that came out of the faucet had A PH of about 190 With the pure plus filter it had A PH rating of about 82 Which is a significant Lower difference I also had an inline water filter for my ice cubes and water in the door a generic brand which I test and had A PH level of 90
Very awesome 👌
Did not receive what I wanted and when…
Did not receive what I wanted and when I sent a note to inquire about it I received what I considered a curt response.
Reply from PUREPLUS2026-01-20
We’re very sorry for the inconvenience, that’s not the experience we want for our customers. We’ve already notified our customer service team, and they will contact you directly as soon as possible to help resolve this issue properly. Thank you for bringing this to our attention, and we truly appreciate your patience.
Good Filter
Good filter. Will buy again. Thanks.
No help from support
No help from support I still have not received any help
Reply from PUREPLUS2026-01-19
We’re very sorry for the inconvenience caused. Our customer support team has been notified and will contact you shortly by email. Please keep an eye on your inbox (and spam folder just in case). Thank you for your patience.
Great easy to use product!
Fast delivery, does what it is supposed to and easy to renew. Affordable and works well to trap my well water sediment, manganese and iron particles.
Quick delivery and price
Company that was very personal, took care of what I needed quickly.
Company sent wrong filters but quickly sent the correct ones and didn’t even have me return the wrong ones. Good company!
Reply from PUREPLUS2026-01-08
We’re very sorry for the inconvenience this caused. Our customer service team will contact you right away — please keep an eye on your email. Thank you for your patience.
Missing a filter
Missing a filter. Only came with two different filters in the bundle.
Reply from PUREPLUS2025-12-17
We’re very sorry for the inconvenience this has caused. Our customer service team has already reached out to you by email to help resolve the missing filter issue.
No customer service
No customer service. Was sent the wrong filters with my order. The "Contact Us" link on the website only gives the option to email. I have done this several times, requesting the address to send but have yet to hear a reply. The window to return is 7 days for no reason and 30 days otherwise. Can't rate the filters otherwise as they sent me incompatible
Reply from PUREPLUS2025-11-28
We’re truly sorry for the trouble you’ve experienced. We checked and couldn’t find any emails from you, and we’d really like to help. Could you please contact us at [email protected] with your order number? We’ll make sure this is resolved for you as quickly as possible.
I purchased a box of these filters and was completely disappointed.
I purchased a box of these filters (Model: CRF-950-Z) for backups when the ones I had ran their course. Out of the four filters, one lasted about a week, some of the others lasted a bit longer, with the longest being one month. The water never really tasted fully filtered like the name brand ones. They always had problems filrtering a whole batch of water. Again, I can't get over the poor taste of the water. ABSOLUTE WASTE OF MONEY!
Reply from PUREPLUS2025-11-28
We’re very sorry to hear about your experience with the CRF-950-Z filters. This is certainly not what we want for our customers. We’d really like to help make this right — could you please contact us at [email protected] with your order number? Our team will do everything we can to assist you and resolve the issue.
Get fit!…
The filters arrived in a timely fashion and were easy to install.
Water tastes great!
Product arrived quickly; was easy to install. Water tastes great!
So far so good
The Filters were at a really good deal and so far the water from my fridge tastes clean and pure.