About PUREPLUS
Data updated- Website
- www.pureplusfilter.com
- Category
- Utilities
- Location
- United States · City of Industry
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 100% (11/11)
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Is PUREPLUS legit?
PUREPLUS (www.pureplusfilter.com) has a 4.0 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Utilities and its reputation is good. 70% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
It is all good
The order arrived in a timely fashion. I have ordered this filter before and I am very satisfied with the performance and price point.
Easy and fast
No problems
Great experience, no problems of any kind to report. Filter ordered appears to work well.
It took a long time to receive the…
It took a long time to receive the product.
After ordering the wrong part
After ordering the wrong part, I tried to contact customer service multiple times to return and reorder. which took almost 2 weeks. It was only until I reached out via Facebook that anybody acknowledge the request. Once customer service reached out the next day, the situation was resolved. However, this had already left a very bad taste.
Awesome
Awesome fits great
first order
Ordering was easy and the price was good. But I don't need the air filters. There is no place to use them in my unit. How do I indicate (no required) in my next order?
Reply from PUREPLUS2026-06-22
We sincerely apologize for the delay and the frustration you experienced while trying to reach our customer service team. We’re glad that once our team connected with you, the issue was resolved, but we completely understand that the delayed response created a disappointing experience. Your feedback is very important to us, and we will continue working to improve our response time and customer support process. Thank you for giving us the opportunity to resolve the issue, and we hope to provide you with a much better experience in the future.
Product /delivery services
Great product
Great product. Shipped on time.
The filters are smaller than I’ve…
The filters are smaller than I’ve purchased for the faucet filter I use. Wondering how efficient the smaller filters are compared to the larger filter which has a better fit inside the housing filter. Please comment. The box of filters states clearly, designed and made to replace “original filters.”
Filters that filters heavy metals with good flow rate
Filters that filters heavy metals and have a good output flow speed. Reasonably priced. Good customer service. Ordered the standard filters that does not filter heavy metals by mistake so reordered ones for heavy metals and they canceled originally order quickly with no problems. Have been using these filters for a long time, no complaints.
Terrible Customer Service & Sent Wrong Producr
They don’t respomd timely. They sent me the wrong product. They failed to replace or refund my order.
Reply from PUREPLUS2026-06-03
We sincerely apologize for the inconvenience and frustration you have experienced. Our customer support team will continue to follow up on your case and work toward a resolution regarding the incorrect product and your refund/replacement request. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
I haven't received the product yet.
Reply from PUREPLUS2026-06-03
We’re sorry to hear that you have not received your product yet. Our customer support team will contact you as soon as possible to investigate and help resolve this issue. Thank you for your patience.
They sent the wrong filters
They sent the wrong filter size. I was sure that I ordered another filter than the ones they sent me. Now they won't ship the correct filter and are asking me to try the ones they sent but they are a smaller size and I won't be able to lock them in. It's been a difficult experience trying to get the correct filters I needed for my Samsung fridge. Don't recommend this company. Poor customer service.
Reply from PUREPLUS2026-06-01
We sincerely apologize for the inconvenience and frustration this situation has caused. Our customer support team will continue to follow up on your case and work with you to find a satisfactory solution as quickly as possible. Thank you for your patience, and we appreciate the opportunity to make this right. 🙏
These filters are excellent
These filters are excellent. I have extremely hard well water and they were strongly recommended by my contractor who uses PurePlus Filters at their residence. very efficient and user-friendly.
Good price and delivery
Your hard water solution
These filters are great. I have very hard well water and they were highly recommended by my contractor who uses PurePlus Filters at their home. Very effective and user-friendly.
I received what I was expecting.
Great products
Great products. Love our RO system..