About Quicken Loans
Data updated- Website
- www.quickenloans.com
- Category
- Money & Insurance
- Location
- United States · Playa Vista
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 74% (26/35)
Do you own Quicken Loans? Claim this profile for free and start replying to reviews.
Is Quicken Loans legit?
Quicken Loans (www.quickenloans.com) has a 4.1 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 76% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 74% of negative reviews. Last updated 2026-08-10.
What people say
The personal and pleasent
Easy and helpful
Easy to get help and information.
I Keep Coming Back
This is our third interaction with QuickenLoans loans. I always refinance a new home with them. My experience is that they are consistently efficient, consistent, and friendly. I also prefer the Rocket website to any other mortgage company.
They have no idea what they are doing
They have no idea what they are doing. I'm trying to put a fence up and can't even get the land survey. They told me they would send the form to me with in 3 days the first time i called. They never did. We called back and they said they can't get the form and to contact the county. If I were loaning money for a house I would have the property lines on paper. Don't do business with this company. They farm everything out and don't give a damn. Good luck getting a person who has a clue what the hell they are talking about. This is not the first problem either. They messed up our mortgage property taxes and said oops, we miscalculated. Go with a company that cares, it ain't this one.
Reply from Quicken Loans2026-06-16
Hi Mark! Thank you for reaching out. I am sorry you had a poor experience with one of our providers. As of 2021, Quicken Loans is an online information resource. All loans or financial transactions occurring after then, are serviced by Rocket Mortgage. If you need further assistance with your Rocket loan, feel free to reach out to Rocket Mortgage’s support team. They’ll be happy to help with any additional questions you may have. Today, Quicken Loans serves as a platform to help inform and connect our clients with lenders who meet their various needs. If you’re looking to get connected with a lender, or to learn more about different loan options, come visit us at www.quickenloans.com.
Ur quick service was unbelievable great…
Ur quick service was unbelievable great thanks
how can I rate something,I have'nt…
how can I rate something,I have'nt received (loan)
Reply from Quicken Loans2026-06-16
Hi David! Quicken Loans serves as a platform to help inform and connect our clients with lenders who meet their various needs. We invite you to come check out our website at www.quickenloans.com. Whether you're looking to get connected with a lender, or to learn more about different loan options, we're happy to help. Once you've had a chance to get acquainted with us, please provide us with an updated rating based on that experience.
Call non stop
Reply from Quicken Loans2026-06-16
Hey Mary. We're sorry to hear you are having an unwanted experience. Quicken Loans works hard to match our clients with financial providers for each situation a client may be facing. Our records show that you completed this process requesting to be contacted by our provider network. Our hope is that when these providers contact you, you're able to get the most information possible to find the best financial product and company for you. That said, we'd be happy to remove you from Quicken Loans communication. If you would like to proceed with this, please send us an email to [email protected] with your phone number and/or email address, and we can take care of this request. Thank you!
Never contacted me with requested…
Never contacted me with requested quote. Told to text first You go by multiple names so how does one know wnom is calling?
Reply from Quicken Loans2026-06-16
Hi Huey! Thank you for reaching out. We are sorry for the inconvenience. It is possible that there were no lenders available to match with at the time you completed the form. This can happen occasionally based on credit profile and/or state criteria. You may be able to find additional options via our marketplace at marketplace.quickenloans.com.
Excellent query formatting. t The procedure was provided very…
The procedure was provided very procisely and with excellent speed making response prompt and with no delays. Much thanks for excellent programming!
It is what it is
In the beginning I got constant calls and help. Once the process started I was left in the dark and with no follow up or check in. I guess the saying is true. Once they have you're business your no longer important.
The best service
The staff listens, they understand, they do what they can to help make things happen. Their service is quick and concise while making sure I understood each step.
Easy straight to the point easy
Getting a HELOC
The whole process was quick and simple.
Wouldn't take "no" for an answer!
I told the woman who called me I had gone with another lender and she wouldn't take no as an answer. Too pushy.
Reply from Quicken Loans2026-06-02
Hey Barbara. I am sorry you had a poor experience with one of our providers. Quicken Loans is an online information resource. We work hard to match our clients with financial providers for each situation a client may be facing. Our records show that you completed this process requesting to be contacted by our provider network. Our hope is that when these providers contact you, you're able to get the most information possible to find the best financial product and company for you. That said, we'd be happy to remove you from Quicken Loans communication. If you would like to proceed with this, please send us an email to [email protected] with your phone number and/or email address, and we can take care of this request. Thank you!
Did not follow through with the loan…
Did not follow through with the loan and cost requested a 20 year was quoted 20 @ 5.9 % end up quote at 30years and 7 %
Greatness
Greatness.
Usually a good source for loans but I…
Usually a good source for loans but I did not qualify due to their high credit score standards.
I didn’t get a loan
I didn’t get a loan, but I got a lot of spamming!
Reply from Quicken Loans2026-05-26
Hey Tina. We're sorry to hear you are having an unwanted experience. Quicken Loans works hard to match our clients with financial providers for each situation a client may be facing. Our records show that you completed this process requesting to be contacted by our provider network. Our hope is that when these providers contact you, you're able to get the most information possible to find the best financial product and company for you. That said, we'd be happy to remove you from Quicken Loans communication. If you would like to proceed with this, please send us an email to [email protected] with your phone number and/or email address, and we can take care of this request. Thank you!
Application, staff, and service.
I talked with Mike and he was friendly and patient. We got through everything quite flawlessly. Accept for asking what day the payments work for the owner of the loan payment. Good experience, thanks!