Rattan Ebike Store

It took 5 months to get the part I…

It took 5 months to get the part I orded. no one answered the phone

The new hydraulic brakes you told me to…

The new hydraulic brakes you told me to purchase are not the right size for my Rattan LF Ultra

Nice seller

Nice seller ! Good bike! ;)

Great value, poor packaging

We purchased a couple Rattan folding e-bikes about five years ago. We were now looking for full size 26" fat tire e-bikes. Our folding Rattan e-bikes have been trouble free so we felt good buying from Rattan again. We purchased two bikes which arrived two days after they were ordered. The components and quality of these new bikes are a step up from our older folding e-bikes. Most of the 26" fat tire e-bikes out there are very similar. The Rattan has a strong frame, good welds, strong 750W motor, hydraulic disc brakes, torque sensor with very little delay, 8-speed, nice color display with lots of programmability. You get a lot for your money with Rattan. You can spend quite a bit more for the brands that advertise more, but you don't really get a better e-bike. We replaced the seats with wider comfort seats and replaced the handlebars with ones that have a higher rise. For us, this results in a more relaxed, upright riding position The reason for 4 stars is because the packaging was not good. They arrived in simple cardboard boxes with very little protection. Both bikes arrived with large gashes/scrapes in their frames in the same location. This doesn't effect their usability, but when I get a new e-bike I don't want it to be scraped up when it arrives. I contacted customer support and they said they would send me some touchup paint. Unfortunately, they never did send the touchup paint.

We love the Rattan LF pro 2026

We love the Rattan LF pro 2026, because we like to bike into the mountains and this bike is really strong for that kind of work to. And just go to The Beach or supermarkt.

It is completely shit

It is completely shit, the company is shit, and the bike is shit. After having this bike for less that 6 months (I bought my bike in February 2026), the bike comes with a ton of problems. First, the brakes failed, which almost cause me to get hit by a car, even after I tuned it, it still does no good. The cable for the cable hydraulic brakes are terrible quality, with them having the possibility of snapping and breaking (my cable has so many breakages, it makes this bike a complete danger hazard. The system cuts out when riding, and gradually gets worse, and finally, the pedal assist completely stops, even though screen still turns out. It is completely scam and danger to the consumer. I spent so much of my personal savings (I am a student) to save up for an ebike, and through the reviews I thought Rattan what a good option, instead I got this absolute shit piece. The customer support is even worse, they will act like they are accommodating and ship you parts (which they think could be the issue) so you can fix it yourself, completely not taking into account that the customer might not have the time, skills, resources, needed tools, or experience to do so. They are a damn joke and complete disgrace. I even bought the 3 year warranty, and this is what it gets me. Do not buy from this brand, do not put yourself through the grief, and danger. They are not worth it. HIGHLY DO NOT RECOMMEND

Everything is great!

Everything is great! The product is a high-quality product, the delivery service superfast, the price is very good. I am very happy😊

My free gift did not show up or show…

My free gift did not show up or show shipping. I was supposed to receive free saddle bags for my Rattan Quercus.

The connector on the end of the new key…

The connector on the end of the new key is a male.plug but the connector on the ebike battery is a male.plug as well so it t will not connect. The Old key plug had a female plug connector as it should.

It take so long for parts to get to you…

It take so long for parts to get to you and all communication is email i got the wrong part everytime so im without my bike for 2 or more months every fix.. it was simple last time just the pedal but the time to get it was like wow so long..

Thank you so much

Replacement Ignition Switch

The replacement switch arrived sooner than scheduled. Thank you. The electrical connector has male pins where the old switch connector has female sockets. Easily corrected by soldering the old connector in its place. Just wasn’t a plug and play situation.

I was not given the option to purchase…

I was not given the option to purchase a pair of rotors for my bike. I ordered what I thought was rotors and only one rotor came so I had to order the other rotor and of course this time it costs more. I was under the impression that rotors came in pairs.

The problem was not fixed and when I…

The problem was not fixed and when I asked for additional help, I was just thanked for my message. I paid 1,400 dollars for a bike and a year later it doesn’t work. At least you made an additional sale by selling me a part that didn’t fix the problem.

Very professional and delivery in time

Very professional and delivery in time, great discussion with the customer service, the bike is heavy what is normal regarding the specifications and sounds so far a high quality product, thanks

Still waiting….

I bought a rattan lf pro 2026 it supposed to have arrive within 3-5 days, it didn’t. The tracking number showed it was delivered it wasn’t. Upon notifying the chat they investigated and told me it was delayed. I would have appreciated if they contacted me and told me this also this information was relayed to me in 1-2 days. I wasn’t sure if I was getting scammed or if my bike was really coming. Here we are at the end of second week and still no bike to review or try. The accessories came way before the bike. There wasn’t a phone number that I could reach anyone. It was a lot of money for me to just trust the chat that someone will get back to me eventually. Once they did there wasn’t any store credit or cash back offer, which would have been nice, for me to recommend this brand of e-bike or potentially buy from them again. I give it two stars because I’m too nice but this was a nail biting experience for so much money and still no bike. They are quick to send me notifications to review the e-bike but I can’t physically do that since I don’t have the bike. The customer service was a chat with AI or real person I don’t know and also it sounded very impersonal.

I had received the bicycle and it’s ok…

I had received the bicycle and it’s ok , problem is that you don’t send me also the accessories mentioned in the order, I really hope you want provide to send me asap .

Simply wonderful bike

RATTAN LF PRO...Simply wonderful bike. Infinite power, quality materials, and beauty...its best features! RATTAN is a very serious company and I recommend it! I am very satisfied and very happy with my super bike! Thank you so much from ITALY - ISEO LAKE - PARATICO 👍👋

My Rattan LF PRO 2026 experience

Wonderful comunication with Rattan, service with Sales department was ok. My Rattan LF pro 2026 Is Super ! Good quality of materials , Super performance, Easy to assembly and real, real fun! I really suggest It!

Good quality E-bike but could be better delivered

The e-bike is great, but the sent the wrong charger and I cant even charge the battery. Also it didnt come with the basket I purchased and the free gifts. Also the chain on the E-bike was off and wedged. I have to take it to a E-bike shop to it unwedged. Support replied very quickly and are sending my accessories.