Rattan Ebike Store

Great bike

Great bike! Wonderful. The bike Is Amazing with a powerful battery that provides a big authonomy. I'm very Happy with It

I’ve already written about the Rattan…

I’ve already written about the Rattan LM Ultra’s truly long battery life, but I’d like to add a few words about my experience dealing with the seller. Before the purchase, they were always available, patiently answered my questions, and sent me all the certificates I requested. The shipping was also top-notch; they delivered it within 3 business days, just as promised.

Poor customer service and parts not available

Bad customer service and there factory doesn't have replacement parts ready. I had to wait for over 6 months for my parts and when I open the box, my cord goes into the motor was damage. Customer service representative inform me that they can't give me a replacement parts because there isnt in stock. What type of company that doesn't have parts available. I didnt even have this ebike for a year, most of the time I have this bike was waiting on parts. I dont recommend this company.

Great bike

Great bike. Very comfortable.

I received the bike within a few days…

I received the bike within a few days as promised and everything works fine and as advertised. I was a bit worried it might be too heavy to carry on the towbar but taking the battery off first, it can easily be lifted and the weight is no problem. All in all I'm very happy with it.

My son purchased a electric bike I sent…

My son purchased a electric bike I sent a text on the 7 of the month it was never stop it came to my house on the 16 I refused it but I have yet to get my money seems a bit Ridiculous do believe I report this to the attorney general office if I don’t see my money real soon

Promt response great service 👍

It's very good bike for this price

It's very good bike for this price. It has everything a bike should have. Big tires, hydraulic brakes and seat suspension. Engine very nicely supported cycling. A solidly made bike is a product that will last for years.

I enjoy the comfort and suspension of…

I enjoy the comfort and suspension of the bike. It’s made with excellent quality. I’m 75 and it’s a nice way of getting around and enjoying the fresh air.

Great company to buy from

Ordered the e-bike and rattan have kept me informed from the conformation order to telling me the expected delivery date all the tracking and still excelled by getting it to me 3 days earlier than stated this company are so professional and reliable and I will highly recommend them as the bike is excellent as well can’t fault them

Charger got wet we ordered a new one…

Charger got wet we ordered a new one from your website and it did not work and it was not the original charger for our bike

I didn’t get the cycle and now you send…

I didn’t get the cycle and now you send me to rate it ? How should I rate it when don’t receive your cycle till date? And there is no updates regarding when I receive my cycle and nothing about it. Very poor customer service tbh……

Very poor

Very poor, I bought a bicycle from Amazon and less than 4 months the bicycle stopped working, I took it at a repairer, the repairer told me it’s the display board, I ordered a display board costing 100€ these people keep me waiting after 2 weeks before shipping my order, when I contact them they don’t even attend to me like a customer, they don’t care, only the money they are interested in, can you imagine going to a month now I have not even received the order, very stupid company .

Fast shipping

Fast shipping Nice packaging Product arrived in perfect condition

So far smooth performance

So far smooth performance. I am very happy with the bike.

Rattan Sequoia

've been extremely impressed with my Rattan Sequoia E-Bike. The build quality is outstanding—you can tell it's made with durable, high-quality materials that are built to last. Everything feels solid and well-engineered, giving me confidence on every ride. The bike has handled daily use exceptionally well, and its durability has exceeded my expectations. Whether I'm commuting or taking longer recreational rides, it performs reliably and feels sturdy even on rougher terrain. If you're looking for an e-bike that's well-built, dependable, and designed for long-term use, I highly recommend the Rattan Sequoia. It's been a fantastic investment, and I couldn't be happier with my purchase.

Very happy with this company second

Very happy with this company second, Rattan bike I ordered from them came a little bit scratched up, but they gave me a good discount very pleased

Just awesome

Just awesome. I am using Rattan LM Ultra for delivery purposes. Battery backup is huge which was my first priority.

Perfect fit for me!

Paid €1399.00 and still waiting for my refund!

Paid €1399.00 via PayPal for an eBike EU-Rattan will not ship to Malta even though Malta is an EU Country, therefore I had to pay for trans-shipping the bike from Spain to Malta. Rattan website states that it ships within 2 - 8 days, after placing order they told me it was not in stock and I had to wait an additional 10 days. Finally they sent me a Tracking number in which 6 days later and the courier still telling me that they don't have my package. I told Rattan that if the tracking number is not going to give me results I will contact PayPal. They cancelled my order and I am still without my €1399.00 plus €150.00 Trans-Shipping cost! They lie in practically in every email or chat message! Let's see how long my refund is going to take before I get it. Now They tell me they have some Dragon Festival in China so my refund will have to wait!!! Terrible Terrible communication skills! Stay away from these guys! Read all the 1 star reviews. Am I ever glad I did not get this piece of junk they call an eBike!