Scam
Scam! They are in trouble and cheating! You dont get product and they dont make any refund as well!!!
About RC Planet
Data updated- Website
- www.rcplanet.com
- Category
- Hobbies & Crafts
- Location
- United States · Salt Lake City, UT
- Status
- Unclaimed
- Replies to negative
- 33% (7/21)
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Is RC Planet legit?
RC Planet (www.rcplanet.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 77% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 33% of negative reviews. Last updated 2026-08-10.
What people say
Don't know how to check order info as a guest
I've ordered parts with my dad's info as a guest but idk how to keep track of the shipping
Bought one RC truck and they charged for 2
So I made a purchase with my paypal on April 5th. A week later they charged my credit card for another 400$ and sent me two remote controlled trucks for 800$ when I only ordered one. They have no option to cancel orders. You have to contact them and by the time they reply they already shipped the items. Then tried charging me 40$ to ship it back when they never had a option to cancel. I only wanted 1 RC truck and charged me for 2. Then charging me to ship it back so I had to sell it when I got it so I didn't loose money. I let my bank know what they did. And they took note of it for future problems with them. I suggest watching very carefully on what you purchase to make sure you dont get charged double. They will not help you out and will over charge.
RC Planet sold me a lemon Kraton 6s
I ordered a big rock 4x4 rc from RCPlanet and it worked perfectly. I went back to order a Kraton 6S, and after driving it 50 feet on a small hill, the rear suspension arm split (most likely already cracked.) I immediately stopped driving the RC, and I reached out to rcplanet. They told me they could not refund or replace an item once driven. Keep in mind, I have been a loyal user of the Big Rock 4x4 on the exact same terrain FOR MONTHS. The Kraton broke after going 50 feet. So, rcplanet referred me to Horizon Hobby, whom they claim services all warranty issues. The only catch here is that horizon hobby doesn’t respond to emails. I have emailed them 20 times with only a canned email response on the first email. They gave me a case number and the email said I could log in online anytime to check the status of my case. Of course, the case number simply doesn’t work and I get an error message when trying to check on this with horizon hobby. I’ve reached out to rcplanet to let them know their warranty company (horizon hobby) is not resolving this issue. Rcplanet has since stopped responding to my emails. I spent over $600 on this Kraton 6S. I even gave rcplanet the option to give me a store credit because I do enjoy their RCs WHEN THEY ARE NOT A LEMON PRODUCT. I continue to send horizon hobby a new email each day, as it is most likely a “company” based overseas. Where is the 2 year warranty that rcplanet falsely advertises on their boxes. Borderline criminal to take an Air Force veteran’s hard earned money which I used to buy a cool RC for my son. Steer clear of this company unless you are fine with paying out of pocket for lemons. Don Lewis
Ive been calling no answer they took…
Ive been calling no answer they took the money out of my account and i have not revieved any response about my order very unprofessional ive sat on the phone gor over an hour then it goes to another type of ring nobody answers
Reply from RC Planet2020-11-30
We apologize for any inconvenience, our phones are extremely busy today and we realize it's difficult to get through. Please email [email protected] so we can look at your order and answer your questions.
3 times orders no issues , trusted online store
I ordered 3 times from them, compared to others they are cheaper and have many shipping options, fast shipping and good experience overall
them scammers scamed me i was paying 62…
them scammers scamed me i was paying 62 dollars of parts then we receive it it says it was 93 dollars they need to be shut down ne ver shopping here again them utah scammers hope yur place burns on fire you filthy bums
Reply from RC Planet2020-10-09
We see your one order for $93.49 and we shipped the parts that you requested. We ask that you check the email confirmation that was sent to you when you placed your order, it shows a total of $93.49 and no changes were made on our end. If you still have questions please feel free to email [email protected], we are happy to help.
Bad experience
Bad experience. This place has the worst management in the world. They obviously have something wrong as every 2weeks to 2 months they have new employees. It’s a revolving door it looks like. Iv spent thousands of dollars here and will never spend another dime.
Their revenue > your customer experience
My son used his money to buy a RC airplane. We found out later that night there was something wrong with the receiver because it wouldn’t stay bound with the transmitter. The next day I took it back expecting some kind of support and “expert” help. The employee told me the issue was with the built-in GPS. The problem is it doesn’t have GPS (Carbon Cub S2). He assured me it did, but somehow couldn’t figure out the issue (surprise surprise). I ended up leaving and called Horizon Hobby tech support. They were great to work with and agreed the RX was bad. They agreed to replace the plane and even called RC Planet, spoke with the manager, and let him know I would be coming in. When I showed up the manager said he couldn’t replace anything until he could speak with HH. At that point HH customer service was closed and I asked him if he spoke with them earlier. He said he had, but for some reason (that I still don’t understand) he needed to speak with them again. I returned to their store 4 days later and found out the manager had not done anything he assured me he would do (call HH) and thus still couldn’t replace the plane or even the RX. So at this point it’s almost 1 week since my 11 year old son spent $250 of his hard earned money to buy a defective plane he couldn’t use, and despite me getting HH to authorize a return RC Planet still couldn’t get this done. I honestly cannot understand how deep your lack of caring about your customers must be to arrive at this point. The employees at the DMV could teach RC Planet a lesson about customer obsession! I gave up on RC Planet and got the part mailed to me directly from Horizon Hobby. As an encore to my experience a couple of weeks ago, they outdid themselves today. I needed a replacement prop, and against my better judgement, I called the store to see is they had one in stock. The guy “checked the back” and confirmed that they did have one. I showed up about 15 minutes later and the manager told me they didn’t have that part. I told him someone confirmed via the phone they indeed did have it just 15 minutes prior, to which he replied “well we don’t have it”. Well done RC Planet; you out did yourself!
Reply from RC Planet2020-08-31
Hi Nathan, “We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in both of your interactions with our RC Planet. Your happiness is our number one priority”. “Please reach me personally via email sales@rcplanet or 1.866.787.5487 and ask for the General Manager, I would be happy to discuss the issue at your earliest convenience.”
Refund received
RC Planet did send a refund for parts not in stock. It is better when a company does not charge your credit card until parts have shipped, but I appreciate the refund.
Horrible experience!
Bought a RC Car, turned on worked for about 3 minutes and stopped working. Contact customer support, very difficult to get a hold of. Clearly defective. RC would not accept return as the product was opened. Selling defective products and RC Planet is not standing behind products being sold.
Very poor, Don't respond to my mails and phone is…
Don't respond to my mails and phone is unavailable. I asked for an invoice and still don't have it. I can not recommend this company.
Not happy so far with this company
Not happy so far with this company, haven't received my order, and they won't answer the phone. Terrible customer service. Very dissatisfied!
Reply from RC Planet2020-04-27
We appreciate your order! It was shipped out the very same day you placed the order and you were emailed the tracking information at that time. FedEx shows the order was delivered to you on Saturday 4/25, we'll email you the tracking information again. We apologize about our phones, we've been extremely busy and we know that is hard to get through, email is generally the best way to reach us at this time.
Ordered an item late Wednesday night
Ordered an item late Wednesday night. Thursday evening around 7 can't find any information on my account about my purchase history or even that I ordered the item. No confirmation email nothing. Yet I call the bank and the payments pending to go through no issues on Banks end. Hopefully this gets cleared up so I don't wait a month for my items!!! Corona or not my order shouldn't even be pending in my bank account until you send a confirmation or even show on your site on my account my order lmfao!!
Paid for 2 day air
Paid for 2 day air, and i would be okay with a day late but 8 days it took, and i was told no refund on shipping cost. Very inconsiderate will not deal with them again.
Reply from RC Planet2020-04-17
Hello, We apologize that this did not arrive when expected. The order was submitted on the evening of 4/13 so it began processing the following morning. Shipping occurred on 4/16 via the 2 day air method that you selected. We apologize that we have experienced some delays as a result of impact of COVID 19, information regarding that is shown at the top of all order confirmation emails, and we are working diligently to ship orders as quickly as possible.
Horrible customer service
Horrible customer service. I spent $570 on a rc car charger and battery. However the charger is defective and as I emailed Rcplanet (could not reach anyone on the phone) I was advised to call the warranty company) I never even used the charger and I have to pay to ship to The factory. As I email Rcplanet again to ask about the 14 bucks that I had to pay I was then offered a shipping label . I also just spent another $140 after the $570 . If I knew they treated there customers like this I would never have done so. Shame on me for not buying local.
Excellent customer service and fast…
Excellent customer service and fast shipping
Sold out of stock/ discontinued item
I bought an Eflight F4 on sale for $150 off retail of $469 ($100 less than normal price) and received a confirmation invoice on Dec 2nd. My credit card was charged at that time. I then received an email notice on Dec 3rd stating that it had been back ordered. I called Customer support and was told that they had found one in another warehouse and that it would be shipped as soon as they received it. On Dec 6th I called to check the status and was told that it was sold out and not available.
2 days just to fill my order?
2 days just to fill my order?? Please, most places would fill your order and ship it the next day if not the same day.
AMAZING...
Great customer service and fast delivery. The only place to buy upgrades and hard to find parts and the parts were excellent with easy availablility and the pricings are supported by knowledgeable and helpful staff.Fast shipping and all the right parts.AMAZING...