Samsara (www.samsara.com) has a 3.2 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 39% give 1 star; The business has replied to 80% of negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
What a product! The utility of having Samsara extends way beyond driving behaviours. In fact, there's just too many to list here.
For driving behaviours and reducing the number of vehicle incidents, Samsara has been instrumental. Clear decline in incidents and unwanted behaviours.
One of my personal favourites is the ease in which I can download footage from vehicles. Even with non-vehicle related incidents/accidents, Samsara has been an outstanding help. It truly is a game changer. It has made my job so much easier.
A picture, or in this case a video, paints a thousand words. Being able to see exactly what happened makes understanding incidents infinitely easier.
I don't know how we managed before getting Samsara!
Reply from Samsara2026-03-26
Thank you for your feedback, Kevin! We’re thrilled to hear about your experience with us so far. Your feedback is invaluable and helps us to continue to improve our product and the customer experience. If you have any other feedback and need support in the future, please reach out to us directly at (415) 329-6900 and someone will be in touch as soon as possible.
Kelly
J
Jen · 1 review · Experienced 2026-02-12 ·
★★★★★
Stay Away!
I would stay away from getting into business with Samsara. We are a smaller company and thought that we were protecting our team and oursleves by getting dashcams. We have had to downsize our fleet by 37% due to loss of business and they refuse to adjust the contract to reflect only the devices we are using. They DO NOT allow any kind of flexibility for your company. Want to add devices? No problem! Want to reduce? No, sorry you cant do that. Oh wait - there is a thing called partial contract termination that customer service will send you, but when you go to the work of completing it and send it in the response is - sorry, we can't do that if its been more that 30 days since you received equipment. We are having to pay for devices in vehicles we are not using for an entire 1 year and 9 months, losing about $32,000. Its just not right.
D
Denis · 96 reviews · Experienced 2026-02-11 ·
★★★★★
This system is ridiculous nit picking…
This system is ridiculous nit picking over zealous baby sitting service adds point against the driving even if you go over a pot hole in the road utter crap and I would not suggest anyone has this put in there vehicles
C
Cam K. · 4 reviews · Experienced 2026-01-27 ·
★★★★★
They literally will not leave us alone
They literally will not leave us alone
I have repeatedly told these cold outbound reps to stop contacting my company. The pricing doesn't justify the use cases we'd have for it so Bouncie is better for us. I asked multiple reps to stop contacting me and they still did automated follow up and blatantly ignored my messages. I had to get nasty with this most recent one. There is a difference between cold outreach and pestering and this comapny is way over the line. CRO and PR should have a conversation. So bad for brand equity
D
Dean Adams · 1 review · Experienced 2026-01-25 ·
★★★★★
samsara dash cam safety
At the beginning of November, our insurance claims were at an all-time high across the fleet. Since installing Samsara across all vehicles, we’ve already seen a dramatic decrease.
The in-cab alerts warn drivers immediately about unsafe driving behaviour, and the coaching app allows drivers to improve in real time. Samsara offers a complete package that many other dash-cam providers simply don’t.
You can also run detailed reports on driver safety scores and fuel economy, which helps identify potential unsafe driving behaviours, uneconomical driving, and fuel wastage.
The platform itself is easy to use, and the Samsara AI Assistant is genuinely helpful when you need guidance. The support has been second to none — they even provide one-to-one coaching via Teams to help you get the best from your fleet and the Samsara platform (thank you, Arthur!).
I would recommend Samsara to anyone looking for a dash-cam safety system that delivers results and comes with outstanding support.
Reply from Samsara2026-02-12
Thank you for your feedback, Dean! We’re thrilled to hear about your experience with us so far. Your feedback is invaluable and helps us to continue to improve our product and the customer experience. We appreciate your partnership!
Kelly
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Jason Harrison · 2 reviews · Experienced 2026-01-22 ·
★★★★★
Ease of use and reliability
Use the application extensively for work. Reliable, user friendly and works really well for what we do within the company.
Reply from Samsara2026-02-12
Hi Jason, Thank you for sharing your feedback. Your input is incredibly valuable and helps us refine our product and enhance the customer journey. Thanks for being a valued customer!
J
Joel · 1 review · Experienced 2026-01-22 ·
★★★★★
Great customer service
Great customer service
Willing to help and continue to support our development
Reply from Samsara2026-02-12
Thanks for taking the time to share your feedback with us Joel! We’re thrilled to hear about your experience with us so far. If you have any other feedback and need support in the future, please reach out and someone will be in touch as soon as possible. Thanks for your partnership!
Kelly
S
Steve Bromley · 1 review · Experienced 2026-01-22 ·
★★★★★
Samsara User Group
I attended the Samsara User Group in London and found it very informative and interesting
The staff were all friendly and could give good advice
Reply from Samsara2026-02-12
Hi Steve! Thank you for taking the time to leave us a review. Glad you enjoyed the event. If you have any additional feedback or need assistance in the future, don’t hesitate to reach out—our team is always here to help. Thanks for your partnership!
Kelly
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Gary Wootton · 1 review · Experienced 2026-01-22 ·
★★★★★
Powerful tool
Powerful tool, which we don’t yet fully utilise but we will
T
Tom · 1 review · Experienced 2026-01-22 ·
★★★★★
Excellent piece of kit
Excellent piece of kit, great for helping maintain driver safety and attention
M
Mark Drury · 1 review · Experienced 2026-01-22 ·
★★★★★
A great event having been to around 3…
A great event having been to around 3 events each time I am learning new features highly recommend attending.
Reply from Samsara2026-02-12
Hi Mark,
So glad you enjoyed our recent event! Thank you for taking the time to share your experience! If you have any other feedback and need support in the future, please reach out to us directly at (415) 329-6900 and someone will be in touch as soon as possible. We appreciate your partnership,
Kelly
Kelly
Thank you for taking the time to share your feedback, Shane! We appreciate your partnership. If you have any other feedback and need support in the future, please reach out to us directly at (415) 329-6900 and someone will be in touch as soon as possible.
Kelly
Our business contacted Samsara to work with us on our fleet for GPS and Forward facing camera. When we wanted a shorter term rather than signing up for 3 years they said they didn't offer that service - the Customer support person Nidhin Eldhose wrote a condescending email to us saying
"Thanks for sharing your decision. Best of luck finding a provider that offers long-term reliability without requiring a long-term commitment."
This completely turned us off from doing business with these people - HIGHLY unprofessional and ignorant - If this is how the front end sales communicates I can only imagine what they would be like when we needed customer support.
A
Ariel · 2 reviews · Experienced 2026-01-12 ·
★★★★★
Waste of time
Waste of time. Sales reps hang up on you or they don't even bother answering calls. The sales rep seemed confused when he answered the phone. Then the first question the sales rep asked me was, "how many products do you want to buy?" Before I could finish my response he hung up. No one can answer simple questions about their products or how to have them installed. Seemingly impossible to buy from them. Is this even a real company?
B
Bill Thompson · 1 review · Experienced 2026-01-05 ·
★★★★★
Absolute garbage will cost the driver…
Absolute garbage will cost the driver and company using it in fines and points due to it’s inability to work properly in poor cell service I will be off duty with breaks set and it switches me to driving and they say it’s working properly. They won’t take responsibility for hiring poor programmers and won’t listen when you suggest a proven solution to solve the issues with their system
Update #1
Placed review and received a reply from Samsara from what u can only assume is an AI program seeing as every review I’ve read is answered by Kelly asking for more information which I gave them was told someone would contact me to work on resolving the issues I’m having but still 16 days later still haven’t heard from them anymore still having the same issues with their system all they care about is getting paid and not fixing their poor understanding of how the hours of service or the trucking industry works in real life
Reply from Samsara2026-01-08
Hi Bill, We’re sorry you are experiencing frustration with your service, and aim to provide the best support possible. We’d like to get this issue resolved for you as soon as possible. I've sent you a direct message, please reach out with your account information, and a team member will get back to you shortly. Thank you for being a valued customer.
Kelly
First of all they need to update speed limits instead driver gets excessive speeding and points taking, if you have and sale a product make sure it's working properly
Reply from Samsara2026-01-08
Hi there, Thank you for taking time to leave a review and share your feedback. I've sent you a direct message, please reach out with your account information, and a team member will get back to you shortly. Thank you for being a valued customer.
Kelly
This company has a horrible customer service! I have used Samsara for over 3 years in all of my trucks. Samsara sent me a defective Dashcam when I first signed up for their service and for over 3 years they did nothing to correct the issue yet they were charging me for the service for over 3 years. When I've finally had enough I switched to a different company and asked Samsara to cancel my contract, but they refused! Please don't waste your time and money and go with the company that cares about their customers and not just the money.
UPDATE!!!
Kelly from Samsara replied to my review, saying that she has sent me a direct message but she actually didn't!
Customer service at it's best!!!
Reply from Samsara2025-12-18
Hi there,
Thanks for taking the time to leave a review. We always aim to put our customers first and are sorry this has been your experience. I've sent you a direct message, please reach out with your account information, and a team member will get back to you shortly.
Kelly
Total night mare , cancelled all subscriptions and was confirmed to remove from all vehicles (which we done ) their agent didn't realise there was a single contract and now bill month after month! Useless email chat system have been asking for months for a call and senior manager to contact me ! Really helpful when originally sign up! But don't hold your breath after that ! Terrible
Reply from Samsara2025-12-12
Hi Joanne,
We always aim to put our customers first and are sorry this has been your experience. We’d like to get this issue resolved for you as soon as possible. I've sent you a direct message, please reach out with your account information, and a team member will get back to you shortly.
Kelly
Samsara customer service is terrible. They have changed reps at least 3 times in the last 2 months.
They do not reply. no help with issues. they just re direct you to other people or phone numbers who eventually direct you back.
Reply from Samsara2025-12-12
Hi Brayllam, We’re sorry you are experiencing frustration with your service, and aim to provide the best support possible. We’d like to get this issue resolved for you as soon as possible. I've sent you a direct message, please reach out with your account information, and a team member will get back to you shortly.
Kelly
I've been trying to get in touch with Samsara for 2 weeks to inquire about their product, but they've been completely unresponsive. No phone calls returned or answered, no emails replied to, nothing.
As someone looking to invest in their product, I'm shocked and appalled by the lack of support. If customer service is this bad before you've even bought anything, I shudder to think what it'd be like after.
Rating: 0/5 stars if I could
Reply from Samsara2025-11-20
Hi Roberto - We always aim to put our customers first and are sorry this has been your experience. I've sent you a request to get your contact information so we can look into this for you. Thank you for your time,
Kelly
