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Construction & Manufacturing

Samsara

62 reviews

3.262 reviews
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About Samsara

Data updated
Website
www.samsara.com
Category
Construction & Manufacturing
Location
United States · San Francisco
Status
Unclaimed
Last 12 months
61 reviews
Replies to negative
80% (20/25)
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Is Samsara legit?

Samsara (www.samsara.com) has a 3.2 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 39% give 1 star; The business has replied to 80% of negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

M
Michał Szumiński · 5 reviews · Experienced 2026-07-24 ·

Go and use competitors, I regret moving away from Verizon.

A proper disaster: they are interested in selling you their product; you will be on your own after that. If something goes wrong, there is nobody to help; they are unable to help with the simplest request, like getting an additional cable, a wrongly calculated safe score or not intrested to hear that AI does not recognise mobile usage and my drivers learn to cheat it. Conversations take months and lead nowhere. After spending nearly 50K with them, that's shocking to me.

Reply from Samsara2026-07-27

Hi Michał, Thank you for taking the time to leave a review. I've sent you a direct message, please reach out with your account information, and a team member will get back to you shortly. Thank you for being a valued customer. Kelly

J
J.A. · 3 reviews · Experienced 2026-07-15 ·

Highly recommended

Fantastic company, very customer focused and use feedback to shape their technology! The Samsara gateways have improved many aspects of our fleet operations - Couldn’t recommend enough

D
Daniel Warren · 4 reviews · Experienced 2026-07-16 ·

Samsara services

Samsara offer exceptional services to assist a fleet to reduce the risks accidents. They are supportive and always willing to explain how all the different tech works.

J
Jamie · 4 reviews · Experienced 2026-07-16 ·

Always had a good experience working…

Always had a good experience working with Samara.

L
Liam Gallard · 1 review · Experienced 2026-07-16 ·

Samsara review

Very helpful service and excellent products.

H
HB · 8 reviews · Experienced 2026-07-16 ·

Samsara are an excellent partner and…

Samsara are an excellent partner and the best in class for safety and reducing accidents.

M
Mark Drury · 5 reviews · Experienced 2026-07-16 ·

Another great event with great value…

Another great event with great value from the customer discussions with other using their products.

L
Lucy Baxter · 2 reviews · Experienced 2026-07-15 ·

I use samsara everyday for work

I use samsara everyday for work, it is a great asset

L
Liam Faulkner · 2 reviews · Experienced 2026-07-16 ·

Great platform

D
Donna · 1 review · Experienced 2026-07-16 ·

Have attended the coaching wshop where…

Have attended the coaching wshop where I obtained more skills to use while coaching. Breakfast and lunch were also provided. Amazing. Thanks

t
tomo_odellhotmail.co.uk · 2 reviews · Experienced 2026-07-16 ·

Really great event

Really great event. Good hospitality and friendly environment.

L
Lee Brown · 11 reviews · Experienced 2026-07-16 ·

1st class product

1st class product, 1st class people, 1st class performance. Enough said.

B
Billy Fuller · 1 review · Experienced 2026-07-16 ·

Samsara have been great to work with

Samsara have been great to work with. We run a fleet of over 100 vehicles and I couldn’t be happier.

S
Shaun Salisbury · 3 reviews · Experienced 2026-07-16 ·

What a great company

What a great company. Very progressive in future plans and one to watch out for. Great marketing team, especially Marine and Sam.

S
Steve · 8 reviews · Experienced 2026-07-16 ·

They constantly update the latest…

They constantly update the latest equipment and systems making it easy to use and helping us stay ahead of compliance and safety

A
Alton · 1 review · Experienced 2026-07-16 ·

The information it provides in real…

The information it provides in real time, the benefits for both the user and operator. As a Samsara user, events like this are so beneficial. New products, updates....a must attend event.

N
Nick Alpine · 1 review · Experienced 2026-07-07 ·

Stay away

The system is very good, the units & the platform, the people working there, absolute garbage, no-one knows what to do or how things work, they will get your money no matter what & good luck try to talk to anyone.

Reply from Samsara2026-07-27

Hi Nick, I've sent you a direct message, please reach out with your account information, and a team member will get back to you shortly. Kelly

J
Julien · 1 review · Experienced 2026-06-30 ·

Working with Samsara has really help my…

Working with Samsara has really help my company improve our operations safety and eco driving. We have completed 2025 without a single at fault accident thanks to the metrics monitored by Samsara!

W
Will “steelerscrazy” · 1 review · Experienced 2026-06-26 ·

Samsara GPS is a bad choice

Our company has over a hundred trucks and 50 equipment asset trackers installed. A year into the contract Samsara began removing features and saying we had to now pay extra for them. An example is, we were told at the demo about the feature of DOT jurisdiction mileage reporting. Six months into the contract Samsara removed the feature and stated we now have to pay for the feature 10.00 per truck. We have had multiple issues with the mileage readings on the gps platform not matching the trucks and they can't be corrected. What good is the platform if the mileage is not correct? Asset trackers are suppose to update off any Samsara gps unit. We trucks on a jobsite daily and the assets repeatedly are not updating within created geofences. The asset will remain showing on the highway, other locations. Tech Support are so incompetent. In a email you will state to call a phone number within set hours and they call after hours; or never call and send an email after hours stated to communicate. They have no aptitude for clearly explained information on issues. During the install we gave them all the vin numbers, type of data connectors on the vehicles and they still sent the wrong harnesses, not enough, too many of another. Every time we try to use the video for license plate id the images are never clear or legible despite how much editing I do. Tech Support is no help even though during the demo the salesman will tell you how they can do more with the video on their end . It's not true.

Reply from Samsara2026-07-03

Hi Will, Thank you for taking the time to leave a review. I've sent you a direct message, please reach out with your account information, and a team member will get back to you shortly. Thank you for being a valued customer. Kelly

D
Donna · 34 reviews · Experienced 2026-06-24 ·

Our Employer Doesn't Operate it as per the Training Video

My employer put these Samsara AI cameras in our trucks. We all had this training on how it works. They said we would get a log in and could review positives and negatives associated with our driving but they decided not to give us that. It told me to take a break once and that was helpful. It told me to secure my seatbelt today, it's 40degs, I pulled it down it bit to relieve my neck - Hopefully just a private warning. There is no way of knowing because some drivers say they got hauled into the office for things without warning. If it was operated as per the training, then I would consider improving the review. I wonder if I can have a sip of water whilst driving or if I should pull over for that - with these cameras I probably wouldn't want to risk getting hauled into the office.

Reply from Samsara2026-07-03

Hi Donna, Thank you for taking the time to leave a review. I've sent you a direct message, please reach out with your account information, and a team member will get back to you shortly. Kelly