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Shopping & Fashion

Save On Scents

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101 reviews

4.4101 reviews
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About Save On Scents

Data updated
Website
www.saveonscents.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Replies to negative
100% (8/8)
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About this business

Wholesale Fragrance Oils, Body Products, Incense, & Supplies.

Is Save On Scents legit?

Save On Scents (www.saveonscents.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 83% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-07.

What people say

Bad customer service

Bad customer service. My order was incorrect when it came to my free samples

Reply from Save On Scents2019-05-19

Hello Daniel, I am sorry for any confusion on your order. After reviewing this potential issue, I see that you requested our 8 pack of free samples, which we offer for orders with a subtotal or $150-$224. Your order subtotal was $112. Rather than omit the free samples altogether, we sent a 4 pack of free samples, which would have included half of the fragrances you requested. This 4 pack of free samples is offered for orders with a subtotal of $75-$149. Please feel free to contact us at any time if you ever have questions or concerns about an order. We are happy to clarify any issues that might cause confusion during the checkout process. Elliott @ Save On Scents

I love you guys!

I love you guys! I love your sniffies! You give me the ability to smell your scents with out having to buy a huge bottle! This way I know what will work for me and what won't and I dont waste my money on something I dont like, when I buy blind from other companies! I recommend your sniffies! And i recommend you to everyone who asks who i use, thank you for being the amazing company that you are!

A trustworthy seller

A little hard to contact them but that hasn’t stopped me from returning more than once due to having great products and prompt service (orders are dispatched virtually immediately). All orders have arrived undamaged and carefully packaged! Did I also mention the variety of scents?! Amazing!

Reply from Save On Scents2019-05-17

Hello Kat, Thank you for taking the time to leave us a review! If you do not get a person on the phone when calling for customer service, please leave a message. Someone will contact you back within a few hours. Alternately. You can also email us, and we will respond within 24 hours. We will look into if there is a wider issue with customers being able to get in touch with us and work to do better in this area. Thanks again for your kind words and feedback! Elliott @ Save On Scents

I have been with Save on Scents over 10…

I have been with Save on Scents over 10 years... I witness over the past 2-3years, a change in oils.. A whole different mixture, that I discontinued selling.. Also , I My most recent purchase,(March 2019)... My whole Order Of Oils, seemed as they have been cut, their not lasting as long, and I always ordered the Extreme Version.. I ordered Bottles as well, and the last shipment, the Balls doesn’t work..I called immediately, I am so use to this company and my customers, but now, I’m not Happy with their Outcome in Oils!

Reply from Save On Scents2019-05-17

Hello Kim, I am very sorry to hear of your disappointment. If there is ever an issue with an order, please contact us so that we can look into any potential issues. We never change any fragrant formulas without first notifying customers. There are a handful of fragrances that have been updated over the years when a specific material is no longer available or we find we are able to improve the scent of oil. However, we note those oils with a big red block of text to indicate what change was made and why. I do not see this to be the case with any oils in your orders either. If you think there is an issue with an order we urge you to get in touch with us right away. It is our job to make sure orders go out properly, or fix any issues that might arise. Regards, Elliott @ Save On Scents

Very slow processing and shipping

Very slow processing and shipping, it took 2 weeks for me to get my order. Also the scents were not as expected, nothing like the actual scent of the fragrance.

Reply from Save On Scents2019-05-17

Hello Taneka, Thank you for your feedback. I see that you ordered sniffie samples on your order. We note on the sniffie sample page that these can take an additional several business days beyond the listed turnaround time. We also indicate that unless the customer selects an expedited shipping method, we ship sniffies for free via USPS First Class Mail. We try to make it clear that our sniffie samples have additional processing time, but I know that it can be a lot of information to absorb when you are first starting to order new products from a site you have not ordered from previously. I am sorry that we were not sufficiently clear about this. We will work harder to reduce our turnaround time on sniffie samples and communicate more clearly. Regards, Elliott @ Save On Scents

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