Secursus is the easiest way to insure your valuable shipments.Secursus is used by over 10,000 companies in over 40 countries.95% of our customers are businesses selling expensive products online.We cover individuals on a case by case basis due to numerous fraudulent claims received over the past 4 years.Secursus is only backed by A+ insurance companies
Written by the business, not verified by us.Secursus (www.secursus.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 90% of negative reviews; 56 of them were added in the last 12 months. Last updated 2026-09-02.
Reviewers overwhelmingly had a great experience with this company. Active customers frequently mention that the dedicated support team is extremely helpful, polite, and quick to resolve any questions or everyday issues. Many people also deeply appreciate the smooth and straightforward claims process, noting that financial compensation is handled efficiently when unexpected problems arise. However, some customers also noted that insurance claims can sometimes be unexpectedly rejected due to strict terms and conditions or specific policy limitations. A few individuals experienced frustrating communication delays or felt that the entire procedure was unnecessarily slow and complicated to navigate successfully.
Auto-generated from all reviews of this business. For reference only.I’ve used Secursus regularly over the years as it’s a great way to fully insure parcels and costs way less than the courier insurance. The measure of a good co is when they go that extra mile to help. Through no fault of their own, issues have occurred with uncollected parcels etc and they have always helped by return. V happy and will continue to use them.
thanks a lot for the great review.
I've just received fantastic service from Secursus after a string of mess ups by Parcelforce. I've insured numerous parcels in the past with Secursus (when sending with Parcelforce) without the need to call on them. This year (2025) I've sent 3 parcels, 2 sent to the wrong depot therefore delayed, and 1 damaged in transit. I claimed on the damaged one, Parcelforce admitted fault but wouldn't pay out but Secursus did. It was a partial refund but that's all I asked for (to cover the damages). Marie on the claims line was great (you do it all through a message portal). They paid out 3 days after Parcelforce's ruling. If you're sending anything of value through Parcelforce, this insurance plan is the way to go. Very satisfied.
thanks a lot for the great review.
I have used Secursus to insure guitars in transit within the UK for a number of years. I had never needed to rely on the cover until last month, when ParcelFarce (typo intended), managed to damage a guitar in transit. Insuring with Secursus is incredibly easy and affordable. Raising a claim with them via their online portal is also really straight forward. I found Marie in their customer services team to be really helpful and responsive. They resolved my claim quickly. I’ve received an excellent service and wouldn’t hesitate to recommend them.
thanks a lot for the great review.
Great experience with Secursus. Answered all my questions promptly and was quick to help me with some issues I had through my own fault. Highly recommend if you’re looking for insurance for high value goods.
thanks a lot for the great review.
We had shipped 3 sequential graded Pokémon cards from the UK to Germany via ParcelHero using Fedex. Unfortunately, despite packing the items safely, two of the graded cards were damaged in transit. This meant that the sequential set was ruined, and we had to refund our customer. Marie from Secursus was great. We provided all the required evidence, and explained why this damage affected the entire set and therefore the whole sale. I believe a key element was that the carrier and shipping broker accepted that damage had been done in transit. This experience emphasised the importance of making sure the package is securely packed, then taking all the necessary photos! Overall, a really good experience and will definitely be using Secursus again.
thanks a lot for the great review.
I have used Secursus a number of times to insure guitars that I have sent, after they were recommended to me by a professional guitar trader a number of years ago. The process of insuring the packages has always been straightforward and very reasonably priced, but until this past few weeks I have never had cause to actually put them fully to the test by making a claim. However, unfortunately ParcelForce managed to lose a £1,000 PRS guitar in transit to someone who had bought it from me. I was very dubious and sceptical about how the process might go, and nervous that I would be left out of pocket, but am very pleased to say that my fears were totally unfounded. Maria from Secursus provided very clear instructions, requests for information and documentation, and commentary throughout the process, and I am pleased to say that they paid out the value of my claim with minimal stress or administrative burden. All of the requests for info were reasonable, and easy to provide, and I cannot rate them highly enough, and will definitely continue to use them (although hope to never have to claim again).
thanks a lot for the great review.
Abysmal service. Not UK registered, so no FCA coverage. Refused to pay out on a claim despite following the advice in the confirmation email. They wouldn’t allow me to even raise a complaint as they claim they have no responsibility to as they aren’t based in the UK. Definitely won’t be using them again.
Dear, Thank you for sharing your feedback. We are sorry to hear about your dissatisfaction and would like to address your concerns. Firstly, we are a French company regulated by French authorities. While we are not registered with the UK's Financial Conduct Authority (FCA), this does not affect your rights to contest any decisions. Our commitment to customer satisfaction remains paramount, and we adhere to regulations that protect consumer rights. Regarding your recent shipment, the item you insured, valued at €300, is not covered under our policy. Additionally, the shipping method and packaging used were not authorized according to our guidelines, and we did not receive any photographic evidence of the item, which is a requirement for claims. We strive to provide comprehensive information on our website and in our confirmation emails to ensure clarity on our policies and procedures. We encourage all our customers to thoroughly review these materials to facilitate successful claims. We value your feedback as it helps us improve our services and communication. If you have further questions or need assistance understanding our policies, please do not hesitate to contact our customer service team. Sincerely, The Secursus Team
Easy refund when I needed to cancel insurance on a voided label.
Thanks a lot for the great review.
Thanks a lot for the great review.
I'm glad I found this Company a few years ago - I regularly ship guitars & amps both within the UK & internationally - it's rare that things go wrong but thankfully when they have Secursus have sorted things out quickly, easily & professionally. I wouldn't hesitate to recommend them, in fact I do recommend them to everyone I know who is shipping anything of value. Shout out to Marie, who replies to queries in a timely manner & is very helpful. 5 stars all round.
Thanks a lot for the great review.
Thanks a lot for the great review.
I’ve been using Secursus for a couple years now to insure my watches when shipping them to clients. They have answered all my enquiries fast and very professional. Great trusted insurance partner!
Thanks a lot for the great review.
I made a mistake on my booking with the reference number. I contacted customer services using the online form and Marie quickly corrected my error and confirmed that it was done.
Thanks a lot for the great review.
Thanks a lot for the great review.
It is very simple and easy to use and the team has been fantastic with answering all my questions.
Hello, thank you for your kind review. Best regards, the Secursus team
Easy and painless claim procedure! Although there were some delays between updates, I can't fault the claim process that was easy and relatively painless. Nice friendly staff. Keep your photos and documentation and you won't go wrong. Thanks!!
Thank you for your kind review! We're glad to hear that the claim process was smooth for you. We appreciate your patience with the updates and your advice about keeping photos and documentation is spot on! If you ever need assistance again, don't hesitate to reach out.
I am using Secures for quite a while. Last week was the first time I filed a claim. Initially, one of the agents that took my claim denied it because I opened the claim over 14 days that the departure date, as I wasn't aware of this rule within the EU. I was later communicated with Valentin who listened to my experience and took it to his hands, with undoubtedly professionalism and customer oriented approach, I never expected him to help me in such care and dedicated way. I also advice everyone to read carefully all the terms and rules in their shipping destination within Secursus service. I wish all companies and services we interact with will have even 1% of Valentin attitude and customer oriented approach.
Thank you so much for your thoughtful review! We're glad we could assist and turn the situation around for you.
SIMPLE, EASY AND AFFORDABLE SHIPPING COVERAGE! THE PACKAGING REQUIREMENTS (it's NOT necessary to double box every item shipped - nor is it cost effective to be required to do this) AND PHOTOS NEEDED FOR EACH PACKAGE SHIPPED/INSURED IS EXTREMELY TOO MUCH WORK FOR EVERYTHING THAT I NEED TO SHIP. BUT FOR THE HIGHER VALUE ITEMS, THIS COVERAGE CAN'T BE BEAT! LUCKILY I HAVE ONLY HAD ONE DAMAGE CLAIM TO SUBMIT AND THEY PAID SUPER FAST.
Thanks a lot for the great review.
Very straight forward to use, made me feel confident using.
Thanks a lot for the great review.
Swift response to queries. Refund when courier failed to pick parcel up.
Thanks a lot for the great review.
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