Secursus is the easiest way to insure your valuable shipments.Secursus is used by over 10,000 companies in over 40 countries.95% of our customers are businesses selling expensive products online.We cover individuals on a case by case basis due to numerous fraudulent claims received over the past 4 years.Secursus is only backed by A+ insurance companies
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Is Secursus legit?
Secursus (www.secursus.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 90% of negative reviews; 56 of them were added in the last 12 months. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Active customers frequently mention that the dedicated support team is extremely helpful, polite, and quick to resolve any questions or everyday issues. Many people also deeply appreciate the smooth and straightforward claims process, noting that financial compensation is handled efficiently when unexpected problems arise.
However, some customers also noted that insurance claims can sometimes be unexpectedly rejected due to strict terms and conditions or specific policy limitations. A few individuals experienced frustrating communication delays or felt that the entire procedure was unnecessarily slow and complicated to navigate successfully.
Auto-generated from all reviews of this business. For reference only.
Having made a couple of claims, we would highly recommend using this parcel insurance company - they are fast, accomodating and most importantly PAY valid claims.
We had a couple of items, shipped separately but as part of the same international customer, order that arrived damaged.
The process of making a claim requires quite a bit of information submission, but that only serves to ensure a speedy assessment/settlement of valid claims.
Would highly recommend using this company for any expensive item being shipped.
Reply from Secursus2026-07-17
Hello, thank you for your kind review. Best regards, the Secursus team
Exceptional communication. They sorted out a very complicated situation quickly and relieved a hugely stressful situation. Thank you so much, It is much appreciated and I cannot recommend your company highly enough.
Reply from Secursus2026-07-17
Hello, thank you so much for your kind words. Best regards, the Secursus team
This was my first time buying shipment insurance for a high value item. The entire process was completed within 5 minutes. Everything was easy to understand & the cost was reasonable and transparent. No hidden costs. No gotchas. The sign-up process was easy, straightforward & seamless. And the best part, the follow up support was above excellent! A few hours after I purchased the insurance, I realized that in my rush, I made a mistake in my application form. I contacted Secursus via their website & received a reply shortly after the operations hour started & the error was amended right away. Definitely deserving of 5 Stars!
Reply from Secursus2026-07-17
Hello, thank you for the detailed review, we're glad the follow up support helped. Best regards, the Secursus team
Won’t honour the claim after providing everything I’ve been asked
I am a gold trader, I sell via website and advertise on marketplaces to increase our reach. We’re not a big business but have used this service thinking we’re covered. The parcel contents was £6,690.
I used a photo from our Facebook advertisement for “proof of item shipped”, the company has digested this information as it was sold there. I told them it was sold via our website. So from now they’re trying to not honour the claim because of this incorrect information which they have twisted into fact.
Do not use this company as it’s useless, a waste of money. I’ve recorded the items being packed and sealed. They were sent in hard rigid cardboard boxes and special delivery was used.
I will be opening up a claim against this company for the cost of £6,690 since they won’t honour the service, even though all terms and conditions outlined by the company were followed.
Please don’t waste your money and avoid.
All documents were provide which were asked for. My identity was authenticated, but the individual whom I brought the good from doesn’t want to share there information publicly. The last I heard from you was in December until I messaged on the dashboard few days ago to which the reply were “we’re waiting to here from out insurer”. So the insurance company as its insurance company for permission to honour a true claim.
I’ll happy share the information I’ve share with someone who wants to use this company in the future. I’ve provided the shipping label, damaged to parcel bag, items missing are gold, gold is pretty easy to value since it’s off the live market. I’ve provided bank transfer screenshot. It’s black and white. I’ve brought goods, insured them for the value I paid. Some have been lost due to damage to the parcel. Take what you will from their reply but it’s reads its self.
Reply from Secursus2026-01-20
Hello,
Despite our requests, the sender has refused to submit an invoice for the goods and has also declined to provide documents to authenticate their company. As a regulated insurer, we cannot pay out a claim when the shipper refuses to verify their identity or the value of the shipment. The file has therefore been red-flagged due to their lack of compliance.
If new documents are available in the future, please contact our claims team.
Kind regards,
I didn’t end up using the service for other reasons.. but the customer service I received from the staff to refund me was incredible. I’m very grateful and appreciate the customer service. If I need insurance in the future I’m coming here. Thanks again!
Reply from Secursus2026-07-17
Hello, thank you for your feedback, we're glad our team could help. Best regards, the Secursus team
Another great experience with Secursus. Easy to start a claim, easy to upload the required documents and a quick compensation process. In a word - Perfect!
Thanks again Secursus!
Reply from Secursus2026-07-17
Hello, thank you very much for your kind words. Best regards, the Secursus team
Beware - returns not covered, despite not mentioned on website!
I insured an Evri package worth £380, as a return of ski boots to the shop where I purchased them. Evri lost the package and I lodged a claim with Secursus.
I've just heard back that despite Evri accepting the loss and minimum £20 insurance with them, Secursus have rejected my claim for the additional £360 as it was a return to a shop - despite there being no mention of not covering returns on their website FAQ or list of exclusions. Instead, they have relied a misleading clause buried in their T&Cs. Quite disgraceful. I am very interested in their response to this feedback.
Reply from Secursus2025-10-30
Dear Mark,
Thank you for your message, and we are genuinely sorry to hear about your experience.
However, please note that the exclusion of return shipments is very clearly stated in our Terms & Conditions. As specified in Article 5.2:
“The Goods delivered and then returned to the Sender are not covered by Parcel Insurance (unless agreed in writing by Secursus).”
This rule exists because the rate of fraud and false declarations is extremely high on return shipments. For that reason, any return must be approved in advance and in writing by our team before shipping, as mentioned in our T&Cs.
If you ever need to insure a return in the future, please contact us beforehand — we can then review and authorize coverage manually.
We truly regret the inconvenience this situation has caused and appreciate your understanding.
Kind regards,
Secursus Team
I had to make an amendment and Marie was so quick to reply with help and assistance - customer service in general seems to be on the decline these days, so I was really very impressed - thank you very much Marie!
Reply from Secursus2025-10-28
Thank you for your kind words! We're glad we could help and look forward to assisting you again in the future.
— Secursus Team
It was easy to create an order to insure my parcel, and have used Secursus previously without any problems.
This time I had to cancel and reorder due to credit card issues, Marie was very helpful and guided me, thanks
Reply from Secursus2025-10-28
Thank you for your kind words! We're glad we could help and look forward to assisting you again in the future.
— Secursus Team
Helpful and fair dealing from Secursus in a difficult situation with Etsy,glad I engaged them otherwise I would’ve been loosing out considerable money so I definitely remain their costumer and thank you!
Reply from Secursus2025-10-28
Thank you for your kind words! We're glad we could help and look forward to assisting you again in the future.
— Secursus Team
I sent parcel abroad and got lost in transit. Secursus never failed my expectation, I received my full insured amount today. Thank you Marie for the big help. You can trust this company guys. I have been using them for how many years already but today, I am truly happy with them. I am giving them full stars because they deserve it.
Reply from Secursus2025-10-28
Thank you for your kind words! We're glad we could help and look forward to assisting you again in the future.
— Secursus Team
I recently used Secursus to insure a high-value item during international shipping, and the experience was excellent. The platform is easy to navigate, the pricing is transparent, and the coverage provided peace of mind. Customer service was responsive and helpful when I had a few questions before purchasing. Thankfully, I didn’t need to file a claim, but the process seems straightforward. Overall, I highly recommend Secursus for anyone looking for reliable shipping insurance.
Reply from Secursus2025-10-28
Thank you for your kind words! We're glad we could help and look forward to assisting you again in the future.
— Secursus Team
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