Secursus is the easiest way to insure your valuable shipments.Secursus is used by over 10,000 companies in over 40 countries.95% of our customers are businesses selling expensive products online.We cover individuals on a case by case basis due to numerous fraudulent claims received over the past 4 years.Secursus is only backed by A+ insurance companies
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Is Secursus legit?
Secursus (www.secursus.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 90% of negative reviews; 56 of them were added in the last 12 months. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Active customers frequently mention that the dedicated support team is extremely helpful, polite, and quick to resolve any questions or everyday issues. Many people also deeply appreciate the smooth and straightforward claims process, noting that financial compensation is handled efficiently when unexpected problems arise.
However, some customers also noted that insurance claims can sometimes be unexpectedly rejected due to strict terms and conditions or specific policy limitations. A few individuals experienced frustrating communication delays or felt that the entire procedure was unnecessarily slow and complicated to navigate successfully.
Auto-generated from all reviews of this business. For reference only.
I am using them all the time and now that after some years, there was a claim. Secursus dealt with it in a very helpful manner, certain documents were needed and if something was not clear, their response was always friendly and useful. I have told others about Secursus, because it is not easy to find reliable insurance.
Reply from Secursus2026-07-17
Hello, thank you for your continued trust over the years and for your kind words. Best regards, the Secursus team
Securus have down to earth prices for parcel insurance,
the customer support service is first class. I had a problem with a Royal mail collection they did not collect the parcel I had to rearrange and the tracking number was changed. Straight away Securus transferred the insurance to the new tracking number. No questions no fuss, that I feel is great customer service.
Reply from Secursus2026-07-17
Hello, thank you for your kind review, we're glad we could sort out the tracking number issue smoothly. Best regards, the Secursus team
Misleading for Canada-to-Canada shipments. Buyer beware.
Secursus allowed me to purchase coverage for a Canada-to-Canada shipment using Canadian shipping information. I shipped a $30,000 watch believing it was insured, only to later learn that domestic Canadian shipments are excluded under their terms.
Their response was that customers are required to read and accept the terms before purchasing. They also said their system cannot determine the shipment route from a tracking number alone. That may be true, but it does not address the core issue: their purchase flow should allow customers to specify the origin and destination countries or addresses before buying coverage. That would immediately prevent ineligible shipments from being insured by mistake.
This is not a complicated technical fix. It is a basic form-design issue. If Canada-to-Canada shipments are not eligible, the platform should not allow Canadian customers to buy coverage for those shipments without a clear block or warning during checkout.
After I complained, Secursus offered to refund the premium. I appreciate the refund, but that does not fix the larger problem. The risk was not the premium I paid. The risk was believing a $30,000 parcel was insured when it apparently was not.
At no point did I expect that my parcel was not properly covered. The platform was even recommended to me by ChatGPT, which also did not recognize at the time that Canada-to-Canada shipments would not be covered.
Secursus may not intend to mislead customers, but the current process is misleading in practice. Until they fix the purchase flow so ineligible shipments cannot be covered by mistake, Canadian customers should be extremely careful.
Parcelforce/Royal Mail lost a guitar I was sending to someone in their depot. Secursus paid out.
You do need to follow the Secursus T&C’s and process very carefully to ensure your claim is compliant, and this involves being very organised with lodging the claim and also with your paperwork and photos etc. part of the process involves getting Royal Mail to confirm they have lost the parcel & to pay their share (which is a very time consuming nightmare in itself!) but once you have all of that sorted Secursus will pay out.
The response times are pretty fast and helpful to guide you through the process.
So I would recommend the service but do make sure you are across the T&C’s and follow them.
Reply from Secursus2026-07-17
Hello, thank you for the detailed review and for taking the time to follow our claims process carefully. Best regards, the Secursus team
After 5+ years of using Secursus, I had my very first issue with a missing parcel that was marked as delivered by UPS, even though it never reached the recipient. According to the driver, the package was left behind a chair at the front door, but it was not there when checked. To make matters worse, a signature was required for delivery, yet the driver signed for the parcel himself.
I provided all the necessary details, including a text message from the driver confirming where the parcel was left, and opened a case with UPS. Throughout this process, Secursus handled my claim very professionally.
I’m very satisfied with how Secursus managed the situation and especially grateful that they honored the claim and provided a full payout. Their support (Marie and Romain) made a frustrating situation much easier to deal with. I would definitely recommend Secursus!
Reply from Secursus2026-07-17
Hello, thank you for sharing your experience, we're glad Marie and Romain could help. Best regards, the Secursus team
I had to deal with a lost international shipment (France → Italy) that got stuck for weeks with no updates from the carrier.
Throughout the process, Securus was responsive and professional. They clearly explained what documents were needed and followed up consistently. Even though the carrier investigation was slow and not very transparent, Securus handled the claim correctly and, once all requirements were met, processed the reimbursement.
In my case, this involved a significant amount (around €2,500), which was handled smoothly and in line with expectations.
The final payout was consistent with the insured value (minus the carrier compensation, as per policy), and the payment was completed as communicated.
Overall, a reliable service that does what it promises, even in complex cases where the carrier is not cooperative.
Reply from Secursus2026-07-17
Hello, thank you for your detailed feedback, we're glad the claim was handled to your satisfaction. Best regards, the Secursus team
Almost instantaneous email response to my query regarding a mistake I'd made insuring a parcel. Quickly sorted the issue, and amended my document. Very impressed, I've used the parcel insurance service several times now and will contunie to do so.
Reply from Secursus2026-07-17
Hello, thank you for your kind words, we're glad we could sort things out quickly. Best regards, the Secursus team
We often use this insurance company to complement our insurance when it is a cheaper option than the carriers that we use. On one occasion, the carrier lost the parcel, and we made a successful claim.
Reply from Secursus2026-07-17
Hello, thank you for your feedback and for trusting Secursus. Best regards, the Secursus team
Highly recommend Secursus insurance. They gave me complete peace of mind when sending an expensive item via Royal Mail Tracked 48. Emailed Secursus ahead of time and asked if they could insure my item (I am the seller). Apparently they do not generally insure items bought/sold through Ebay...but they made an exception in my case which I really, really appreciated - thank you Marie, Claims Manager. I followed the packaging advice to a T...and then added even more protective packaging. I also took lots and lots of photos of this process. Need not have worried at item delivered by Royal Mail without hiccups. As promised to Marie, I have written a glowing review and thank Secursus for their helpful customer service and promptness to my emails. 5* service.
Reply from Secursus2026-07-17
Hello, thank you so much for your kind words, we'll pass them on to Marie. Best regards, the Secursus team
I have recently had to make a claim because of a Royal Mail losing an International Parcel, I was really happy with the service I serviced. It was easy to make the claim and it was paid out in full. Just ensure you follow the guidlines on packaging etc!
Reply from Secursus2026-07-17
Hello, thank you for your feedback, we're glad the claim was paid out in full. Best regards, the Secursus team
I sent a batch of parcels via Secursus. One of these parcels was damaged. I uploaded all the required documents on the Secursus' web page for the claim and I received prompt payment for the damage.
Reply from Secursus2026-07-17
Hello, thank you for your feedback, we're glad the claim process went smoothly. Best regards, the Secursus team
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