Reliable support in a difficult situation
I had to deal with a lost international shipment (France → Italy) that got stuck for weeks with no updates from the carrier. Throughout the process, Securus was responsive and professional. They clearly explained what documents were needed and followed up consistently. Even though the carrier investigation was slow and not very transparent, Securus handled the claim correctly and, once all requirements were met, processed the reimbursement. In my case, this involved a significant amount (around €2,500), which was handled smoothly and in line with expectations. The final payout was consistent with the insured value (minus the carrier compensation, as per policy), and the payment was completed as communicated. Overall, a reliable service that does what it promises, even in complex cases where the carrier is not cooperative.