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Media & Publishing

Shout! Factory

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201 reviews

4.4201 reviews
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About Shout! Factory

Data updated
Website
www.shoutfactory.com
Category
Media & Publishing
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
0% (0/26)
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About this business

For over 20 years, Shout! Factory has redefined what it means to be an entertainment company for fans, by fans. Through its beginnings, lovingly releasing and reviving beloved cult films and classic TV series, Shout! cultivated an uncanny ability to rediscover great content and applied these skills to producing and distributing fan-driven new releases that set the bar for independent entertainment. Shout! Factory's extensive experience in a diverse array of genres has led to the launch of several well-respected properties, including Shout! Studios, Scream Factory, Mystery Science Theater 3000, Shout Kids, Shout Select and the streaming service Shout! Factory TV. Capitalizing on both traditional and emerging digital platforms, Shout! Factory is a media company devoted to producing, uncovering, preserving and revitalizing the very best of pop culture.

Written by the business, not verified by us.

Is Shout! Factory legit?

Shout! Factory (www.shoutfactory.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the vast selection of hard-to-find movies, noting that the online ordering process is remarkably straightforward and prices are very fair, especially during special sales events. Consumers also deeply appreciate the exceptional product restoration quality, secure packaging practices, and consistently quick delivery times across all their media purchases. However, some customers also noted frustrating issues with unexpected shipping delays, stagnant tracking information, and prolonged customer service response times when reaching out for help. A few people also mentioned that certain items arrived damaged due to insufficient padding inside the box or lacked expected collectible extras like movie slipcovers.

Auto-generated from all reviews of this business. For reference only.

What people say

糟糕的沟通和客户服务

我下了一个包含多个标题的订单,大约在订购后三周就收到了。对我来说,问题不在于包裹花费的时间长短,而在于完全缺乏沟通,以及在我尝试跟进订单后发送的电子邮件的语气。我应该在订购时或订购后几天收到电子邮件,告知我的包裹需要更长的时间,即使我订购了及时送达的多部单曲。下单十天后,我给 Shout Factory 发了一封电子邮件,当时被告知包裹将在 5 至 15 天内运送到任何地方。第 15 天,仍然没有发货信息,我再次向大家发送电子邮件,告知 5-15 天或退款。这种反应绝对很糟糕,尤其是在我已经伸出援手并被告知之后。你们都在经历网站/公司的网站变更,我无法在 gruv 上查看我订购的商品,这也很糟糕。总而言之,这是迄今为止我经历过的最糟糕的喊叫经历。

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