SleepPhones® (www.sleepphones.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 58% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 35% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Bill Penzo · 1 review ·
★★★★★
Amazing Product - Even More Amazing Customer Service!
I am a loyal believer in the Acoustic Sheep Sleepphones product. I have had mine for nearly one year, and I have never slept better. I wear them to bed at night, listening to an audiobook (or meditative sleepcast), and I gently drift to sleep. My wife watches TV to help her sleep, and my ability to wear the sleepphone (with an eyemask) benefits both of us.
Product: A+
Regarding customer service, it is, simply said, World Class. I recently procured a second pair for a public safety officer who is having difficulty sleeping (COVID-19 related shift changes), and Jenna graciously walked me through the entire process. I cannot say enough about the quality of the product, or the quality of the people working at your company.
Customer Service: A++
Thank you!!!!!
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David Sidhu · 2 reviews ·
★★★★★
I hated these
I hated these. The headband didn't stay in place. The speakers also didn't stay in place. I tried using them for a few nights and since then they've been gathering dust in my nightstand. Waste of money.
J
Jade · 21 reviews ·
★★★★★
Works for tinnitus but not comfortable.
I bought the wireless headband for sleeping because I have tinnitus. I've used it for a week now. The sound quality is good and the band itself soft.
This product helps mask my tinnitus well, but in my experience it's not comfortable. I sleep on my side and wear the headband all night and sadly the outside of my ears hurt a lot after and the pain doesn't go away because every night the pressure makes it a bit worse. People have said the headphones and Bluetooth module are almost unnoticeable but for me this isn't true. the headphones are very noticeable when you're on your side and as I said they actually hurt. The module and especially the cord feel awkward and it is hard to place it comfortably. The most bothersome part of the Bluetooth module is that the buttons make a very loud sound when pressed, and they are so sensitive that I've woken up to the loud "beep" noise in the middle of the night.
I don't know why this product is so uncomfortable for me when so many say it is very comfortable, but here we are. For someone who sleeps on their back or doesn't use it the whole night, these problems might not show up. I will keep using my sleep phones though, because after all the problems they are still way better than earbuds!
C
Court · 1 review ·
★★★★★
This is the only headset that I have…
This is the only headset that I have found that actually covers the sound of my husbands very loud snoring! So I am completely thrilled about it! My only issue is that the headset does not always charge when it’s supposed to be, which is frustrating! I wish there was a battery meter on the app so I know what to expect.
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Stan Duplessis · 3 reviews ·
★★★★★
I snore so was driving my wife crazy
I snore so was driving my wife crazy. I found this product for her and she loves it. My wife now is having a great night's sleep and I don't feel guilty waking up in the morning.
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Michael Heath · 2 reviews ·
★★★★★
Has a bright red light that flashes very annoying
Has a bright red light that flashes. Why would you design this into a product to be used at night time. Beeps when not connected properly why would you want it to beep when it stops working so it wakes you up, you know it’s not working when it won’t play the music, the design is wrong if it wakes you up to tell you it has stopped working. Charging is difficult, why do you have to take it apart to charge.
Reply from SleepPhones®2020-01-15
Dear Michael,
Our sincerest apologies for the difficulty you've experienced! Regarding the flashing, the module will always have a red blinking light when powered on. Normally it is placed within the headband which should shield you or your partner from seeing the light.
We have a limited one year warranty on all of our products and would be more than happy to replace the module for you. If you could please fill out the warranty form found on our site and send it in with the module and receipt from whatever retailer you used for the purchase, we will send you a new module to insert into your headband! Here is the link to the warranty page: http://www.sleepphones.com/warranty We strongly suggest purchasing tracking to ensure delivery for the warranty claim. Please note that we cannot honor the warranty on eBay purchases or items bought as previously used as we cannot guarantee those products in the secondary market.
Again, our deepest apologies for the difficulty you experienced! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, option 0, Monday through Friday, 8am - 5pm ET) and we would be more than happy to further assist you!
J
Jurgen Eikelboom · 1 review · Verified ·
★★★★★
Order was described as what I purchased…
Order was described as what I purchased and quick delivery. :)
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Debbie · 4 reviews ·
★★★★★
I just returned mine via Amazon.ca
I just returned mine via Amazon.ca. The sound(especially vocal) completely died. Sounds tinny and distant. So disappointing given the price and the fact that the speakers inside move around a lot. This is a fiddly product and, yes, I bought the right size ! They also hurt my ears if I fell asleep with them on as I am a side-sleeper.
Reply from SleepPhones®2019-12-03
Dear Debbie,
Our sincerest apologies you were not satisfied with your purchase! Regarding the headband, having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears.
Again, our deepest apologies for the difficulty you experienced! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm ET) and we would be more than happy to assist you!
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Rod Evans · 1 review ·
★★★★★
Great idea which works well
Great idea which works well. Customer service is top notch. No more sore ears.
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Eric Sigillo · 1 review ·
★★★★★
A product you must try!
I was extremely skeptical when i researched this product. But, this product exceeded my expectations! It is easy to use, comfortable to wear, and numerous sites have sounds to download to lull you to sleep. Once you try this product you will also be convinced. It blocks out background sounds and provides you with a truly excellent method to calmly bring you to a restful sleep. Enjoy!
S
Sherri Moreno · 1 review · Verified ·
★★★★★
I love my sleepphones and the customer…
I love my sleepphones and the customer service is always wonderful.
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Claudiapor · 2 reviews · Verified ·
★★★★★
Great product.
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Jeff McEvoy · 1 review · Verified ·
★★★★★
Great product!I wear them every night…
Great product!I wear them every night so I don’t have to listen to my wife “purring” next to me.
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Paula Loud · 12 reviews · Verified ·
★★★★★
Excellent sound quality with comfort for an amazing experience!
Love the comfort of the ultrasound headphones for relaxing and the cloud fleece is soft without makeup ng me overheat. The sound quality is excellent esp for such a Slimline piece! The cord is tangle-free and the right length with my smartphone on my nightstand. I love to store my SleepPhones in Cirrus, the SleepPhones Sheep when not in use. Love this product line!
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Aurora · 2 reviews · Verified ·
★★★★★
The comfort level of my sleepphones is…
The comfort level of my sleepphones is excellent, I can actually sleep comfortably and wake up not knowing they have been there...no "tight" marks or sore ears!! The only issue I have found is the speakers drift if I toss and turn. Get that issue straightened out and these would be premier head sets. Soft, comfy, good sounding and a little wandery within the headband.
Reply from SleepPhones®2019-11-05
Dear Aurora,
We are sorry the band you ordered does not fit you well! Having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears.
We would be happy to exchange your headband for a different size / fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty
If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm ET) and we would be more than happy to assist you!
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Les Hodgson · 2 reviews · Verified ·
★★★★★
Service fast &delivery times short
Service fast &delivery times short . Very reliable product
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Darby Blake · 2 reviews ·
★★★★★
Great but hardly “Effortless.”
I have been wearing headphones to bed for several years now, and when my last pair died I decided to treat myself to the “Effortless” Sleepphones. The idea of wireless charging appealed to me and not having to fuss with cords and cables was ideal. $150 USD is a high price point (well over $200 CAD) for the product but I haven’t found another set that has the wireless charging option.
The speakers themselves are very nice. The headband fits my head nicely (size Medium,) I bought the fleecy headband as well as the lighter one for warmer weather. My problem is that the wireless charging is finicky, you have to put the set down right in the sweet spot in order for it to connect and charge. There is a magnet that helps the connection, but I find I still have to wiggle it until the light starts flashing (indicating charging.) The Bluetooth module also can shift around inside the headband and I find I have trouble finding the buttons as they slip under the Velcro closure. This also leads to trouble with the charging pad.
All in all I love the headphones but would like if there was a way to keep the module more securely in place inside the headband.
T
TRULS · 57 reviews ·
★★★★★
They are comfortable but the sound…
They are comfortable but the sound quality is poor. Ok for audio books but horrible for music.
Reply from SleepPhones®2019-10-14
Hello,
Our sincerest apologies for the difficulty you've experienced with the product. We would like to try a few troubleshooting steps to see if we can get the speakers working properly for you.
First, when you tried the product were the speakers placed directly over your ears? All of our products come with speakers that are removable, so they can easily be positioned within the headband to line up over your ears. While wearing the SleepPhones® headband, please gently push the speakers around until they are situated on your ears. Please make sure that you are lining up the speakers and not the felt connector that keeps the wires together.
Second, is there a case on the phone that you are using with the SleepPhones®? We have found that some cases do not allow the audio jack to be inserted all the way, which can cause one of the speakers not to function properly.
If this does not alleviate the issue, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm ET) and we would be more than happy to assist you!
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Brantz Farm · 2 reviews · Verified ·
★★★★★
I have been using SleepPhones for a…
I have been using SleepPhones for a couple years now and they have continued to improve their product, this time I decided to go wireless with the easy charging. I love it, took a little to get the right charging position.
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Debra Akram · 3 reviews · Verified ·
★★★★★
I've returned mine
I've returned mine. I was not a fan of the bluetooth connection. Sadly disappointed.
Reply from SleepPhones®2019-10-09
Dear Debra,
Our sincerest apologies you were not satisfied with your purchase! We thank you for trying the product and greatly appreciate your feedback!
If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm ET) and we would be more than happy to assist you!