I didn’t receive my package
Reply from SmallRig2026-06-10
We’re truly sorry for the trouble you’ve experienced. Regarding your issue, our team has already responded to your email to help resolve it. Thank you for your understanding and patience.
About SmallRig
Data updated- Website
- www.smallrig.com
- Category
- Media & Publishing
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 377 reviews
- Replies to negative
- 67% (94/140)
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About this business
Welcome to the story of SmallRig Since SmallRig was born in 2013, we have been in close communication and working hand-in-hand with users for over 10 years. As a result, we have developed 4 major user-oriented product lines, which are widely used in a variety of fields such as live broadcasting, vlogging, short videos, weddings, professional commercials, radio and TV, documentaries, and Hollywood filmmaking. Every idea, design, and product we create is inspired by and created for our users. With the user's voice in mind, we launched our "User Co-design" mode first in the industry and the DreamRig free customization project, allowing us to unite with global creators and use our small rigs to make big dreams come true. Visit Our Website For Support and Help
Written by the business, not verified by us.Is SmallRig legit?
SmallRig (www.smallrig.com) has a 3.5 out of 5 rating on OK.one, based on 420 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 27% give 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional build quality, sturdy construction, and versatile design of the camera accessories and tripods. People often mention that the ordering process is straightforward, payment is smooth, and deliveries arrive quickly at their doors. However, some customers also noted that shipments experienced frustrating delays and lacked proactive communication regarding delivery statuses. A few consumers expressed disappointment when items were unexpectedly out of stock or arrived with broken components needing replacement. Reviewers also pointed out that orders sometimes faced extended transit times or shipping details were missing upon dispatch.
Auto-generated from all reviews of this business. For reference only.What people say
Finally got my order
Order finally came yesterday. Haven't used it yet. I'm still disappointed with the fact that I could only talk to A.I. when there was a problem.
Reply from SmallRig2026-06-11
We’re truly sorry for the trouble. We’ve sent you an email to address this. Thank you for your understanding and patience.
Excellent
Excellent, well designed products.
Reply from SmallRig2026-06-11
Thank you for your wonderful review! We are delighted to read your kind words about your great experience with us. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!
FAST DELIVERY
FAST DELIVERY, GREAT GEAR, WHAT'S NOT TO LIKE!!
Reply from SmallRig2026-06-10
Thank you for your wonderful review! We are delighted to read your kind words about you experience with us. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!
The shopping was good, the products are better.
The purchasing process was as straightforward as expected, and the products were shipped promptly. And, boy! The value for money is tremendous, as I've found all SmallRig products to be.
Reply from SmallRig2026-06-11
Thank you for your wonderful review! Our entire team is delighted to read your kind words about your great experience with us. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!
Spare part order
Everything worked perfectly. From the inquiry about the spare part to the order and shipping—everything was super fast and trouble-free. I highly recommend it.
Reply from SmallRig2026-06-11
We really appreciate you taking the time to share your positive experience. It’s great to hear our fast delivery met your expectations. We strive to build trust with every customer, and your review helps others feel confident choosing us. Thanks again for your support!
Great product and excellent service
Reply from SmallRig2026-06-11
Thank you so much for your good review! We’re thrilled you loved our product and service. Your feedback means a lot to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!
Very quick delivery and very good…
Very quick delivery and very good products!
Reply from SmallRig2026-06-11
We really appreciate you taking the time to share your positive experience. It’s great to hear our products and fast delivery met your expectations. We strive to build trust with every customer, and your review helps others feel confident choosing us. Thanks again for your support!
Great product at a great price and…
Great product at a great price and arrived quickly and well packaged.
Reply from SmallRig2026-06-10
Thank you so much for your good review! We’re thrilled you loved our product and the smooth experience. Your feedback means a lot to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!
SmallRig - Big Quality
Excellent "Well Built" products with reasonable prices; shipping is always fast and accurate, and items are always new - not repackaged.
Reply from SmallRig2026-06-10
We really appreciate you taking the time to share your positive experience. It’s great to hear our product met your expectations. We strive to build trust with every customer, and your review helps others feel confident choosing us. Thanks again for your support!
Easy and quick communication
Easy and quick communication, fast delivery of spare part.
Reply from SmallRig2026-06-10
Thank you for your wonderful review! We are delighted to read your kind words about you experience with us. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!
Great quality and sturdy product
Reply from SmallRig2026-06-10
Thank you for your wonderful review! Our entire team is delighted to read your kind words about our product. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!
I cannot call anyone to resole issues
I cannot call anyone to resole issues, i recently purchased a lens hood for my fujifim x100vi. The product is looking good but missing a part not enabling me to mount the hood onto the lens. Can someone please call me or email me as to how iam to resolve this issue please cell 213.880.4497
Reply from SmallRig2026-06-10
Thanks for flagging this. We're sorry to hear about the issue and want to help fix it right away. We've just sent you an email to get the details. Please check your inbox so we can assist you personally.
For the Leica Q3 Monochrom:
For the Leica Q3 Monochrom: - Grip too high - Strap attachment interferes with the right hand - Metal color doesn't match the black design + Good access from below + Integrated Arca-Swiss mount
Reply from SmallRig2026-06-10
Thank you for your review! We appreciate your positive feedback regarding the strengths of the Leica Q3 Monochrom. We also value your comments on the areas for improvement. We will take note of your concerns and pass them on to the relevant department for future consideration. Thank you once again for your feedback!
Fantastic product
Fantastic product. Shipped super quickly. Works great. Will absolutely be buying more stuff from Smallrig in the future.
Reply from SmallRig2026-06-10
Thank you so much for your good review! We’re thrilled you loved our product and the smooth experience. Your feedback means a lot to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!
I have not recved my order
I have not recved my order. I am very upset as I never got my order and been waiting for such a long time.
Reply from SmallRig2026-06-05
Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused you, and we completely understand your feelings. Regarding your order, our team has already reached out to you and is actively working on the matter. We appreciate your understanding.
Order was not shipped out promptly
Order was not shipped out promptly. Required customer to follow up before you remember there's an order to ship out
Reply from SmallRig2026-05-20
Hi, sorry for the negative experience. We’ve sent you an email to personally assist with resolving this—please rest assured we’re on it. Thank you for your patience.
I used to love smallrig
I used to love smallrig. Bought a three set of video lights. Extremely cheap quality, stopped charging after one week use. Tech support suggested I get a 5W charger. Not really the right approach for justifying cheap build quality. Customer service response takes over a week. Not worth the trouble. May as well order on Temu.
Reply from SmallRig2026-05-14
We apologize for any inconvenience this may have caused you. We will work to resolve this issue for you. We have sent an email to your inbox, so please keep an eye out for it so we can address your concerns as soon as possible.
I always love using their products
Reply from SmallRig2026-05-14
Thank you for your wonderful review! We are delighted to read your kind words about our products. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!
Baseplate doesn’t fit iPhone 17 Pro…
Baseplate doesn’t fit iPhone 17 Pro Max. The baseplate is too small! Please send new baseplates to: Tim McDuff 1311 Silverado Drive Chula Vista, CA. 91915
Reply from SmallRig2026-05-14
We apologize for any inconvenience this may have caused you. We will work to resolve this issue for you. We have sent an email to your inbox, so please keep an eye out for it so we can address your concerns as soon as possible.