Delivered in good condition
Reply from SmallRig2026-04-15
Thank you so much for your good review! Your feedback means a lot to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!
About SmallRig
Data updated- Website
- www.smallrig.com
- Category
- Media & Publishing
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 377 reviews
- Replies to negative
- 67% (94/140)
Do you own SmallRig? Claim this profile for free and start replying to reviews.
About this business
Welcome to the story of SmallRig Since SmallRig was born in 2013, we have been in close communication and working hand-in-hand with users for over 10 years. As a result, we have developed 4 major user-oriented product lines, which are widely used in a variety of fields such as live broadcasting, vlogging, short videos, weddings, professional commercials, radio and TV, documentaries, and Hollywood filmmaking. Every idea, design, and product we create is inspired by and created for our users. With the user's voice in mind, we launched our "User Co-design" mode first in the industry and the DreamRig free customization project, allowing us to unite with global creators and use our small rigs to make big dreams come true. Visit Our Website For Support and Help
Written by the business, not verified by us.Is SmallRig legit?
SmallRig (www.smallrig.com) has a 3.5 out of 5 rating on OK.one, based on 420 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 27% give 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional build quality, sturdy construction, and versatile design of the camera accessories and tripods. People often mention that the ordering process is straightforward, payment is smooth, and deliveries arrive quickly at their doors. However, some customers also noted that shipments experienced frustrating delays and lacked proactive communication regarding delivery statuses. A few consumers expressed disappointment when items were unexpectedly out of stock or arrived with broken components needing replacement. Reviewers also pointed out that orders sometimes faced extended transit times or shipping details were missing upon dispatch.
Auto-generated from all reviews of this business. For reference only.What people say
Very good, but…
The goods I ordered are of high quality and were packed very securely and in an environmentally friendly manner. Unfortunately, the delivery was incomplete, so I had to contact customer service. The missing items were sent to me without any fuss.
Reply from SmallRig2026-04-15
Thank you for your wonderful review! We are delighted to read your kind words about our support. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!
Good performing product
Lightweight Product, that performs in general quite well. Only the sliders for the filter trays and the side barn doors are difficult to snap in.
Reply from SmallRig2026-04-11
Thank you for your positive review! Your feedback means a lot to us. We also appreciate your comments regarding the sliders for the filter trays and side barn doors. We will make sure to record your feedback and pass it on to the relevant department for improvement. Thank you once again for your insights!
The device arrived in good order and is…
The device arrived in good order and is just what I ordered. The only problem was the login and ordering process it is a little convoluted.
Reply from SmallRig2026-04-10
Thank you for your positive feedback! We’re delighted to hear that your product arrived in good order and meets your expectations. We appreciate your comments regarding the login and ordering process. Your feedback is valuable, and we will pass it along to the relevant department for improvement. Thank you for your review!
Awful experience, great resolution
Awful experience. I bought 3 simple screws for one of the SmallRig cages I own, which are just a few of the several pieces of gear I have from your brand. After perhaps a thousand dollars spent on Smallrig products, I'd really hope to have a better experience buying parts for the first time. Sadly, I was wrong. The screws were sent by DHL Express, and I didn't have any choice regarding shipping methods. Not only was the shipping itself unnecessarily overpriced (almost 3 times the price of the screws themselves), but also, DHL service was awful, super bureaucratic, rude, and took almost a month to finally deliver the package, and charged me 23 euros (!!!) to allow me to have my package, for which shipping I had already paid! Sadly, I wasn't home at the time it arrived, otherwise, I would have sent the screws back. In the end, I had to pay 34 euros and wait almost a month for 3 screws that must have cost 20 cents to be made. In all honesty, I feel robbed. To make it worse, after contacting DHL, I was informed the invoice sent by SmallRig was completely wrong, it did not reflect what I paid for the product + shipping, and instead was overpriced and did not state shipping costs separately. EDIT: SmallRig contacted me and solved the situation perfectly. Therefore, I will change my rating from 1 to 4 stars. And their resolution was 5 stars.
Reply from SmallRig2026-04-10
Thank you for your feedback. We sincerely apologize for the inconvenience. Regarding your issue, our team has already contacted you to resolve it. We greatly value your experience, and we appreciate your input. If you have any further questions, please feel free to reach out.
Good products
Good products, quick shipping, no issues.
Reply from SmallRig2026-04-10
We really appreciate you taking the time to share your positive experience. It’s great to hear our fast delivery and products met your expectations. We strive to build trust with every customer, and your review helps others feel confident choosing us. Thanks again for your support!
This product was cheaply made and the…
This product was cheaply made and the small screw inside broke the first time I used it. Very disappointed.
Reply from SmallRig2026-03-28
We’re truly sorry for the trouble. We’ve sent you an email to address this. Thank you for your understanding and patience.
Only one start i’ll never receive my…
Only one start i’ll never receive my order yet
Reply from SmallRig2026-03-28
Thanks for flagging this. We're sorry to hear about the issue and want to help fix it right away. We've just sent you an email to get the details. Please check your inbox so we can assist you personally.
I never got my order and i was charged…
I never got my order and i was charged $46.27 I demand a refund!
Reply from SmallRig2026-03-28
Thanks for flagging this. We're sorry to hear about the issue and want to help fix it right away. We've just sent you an email to get the details. Please check your inbox so we can assist you personally.
Not multifunctional as promised
As easy as it is to use, it did not meet the multifunctional use that ordered it specifically for.
Reply from SmallRig2026-03-28
Hi, sorry for the negative experience. We’ve sent you an email to personally assist with resolving this—please rest assured we’re on it. Thank you for your patience.
I honestly haven’t taken it out yet but…
I honestly haven’t taken it out yet but I have opened it and set it up so it looks and feels great it will be 5 star when I get a chance to fully try it out
Reply from SmallRig2026-03-28
We really appreciate you taking the time to share your positive experience. We strive to build trust with every customer, and your review helps others feel confident choosing us. Thanks again for your support!
I love this tripod
My tripod was delivered on time and there was no assembly required. I really love it because it's so easy to set up and take down. It's pretty heavy, heavier than my old tripod but other than that I love it!
Reply from SmallRig2026-03-28
Thank you for your wonderful review! We are delighted to read your kind words about our products. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!
Took a while but satisfied.
Reply from SmallRig2026-03-28
Thank you for your feedback! We're glad to hear that you are satisfied with your order. We appreciate your patience and will actively work on improving our delivery services to ensure a better experience in the future. Thank you once again for your valuable input!
The Matte Box Lite, Follow Focus F40, Cage for Nikon Zf
The product I purchased came in incomplete. The, asking for customer support is like pulling teeth. The questions I placed were not all addressed. I received multiple time one general answer to 3 questions i had related to products. It has been frustrating.
Reply from SmallRig2026-03-19
Thank you for your feedback. I sincerely apologize for the inconvenience you have experienced with your order and our customer support. I understand how frustrating it can be when your questions are not fully addressed. Please know that our team is actively working on resolving the issue with your incomplete product. We appreciate your patience and value your feedback as it helps us improve our services. If there are any specific questions or concerns you would like us to address further, please let us know. Thank you for bringing this to our attention.
No promised reimbursement
No promised reimbursement. Had to get Paypal involved.
Reply from SmallRig2026-03-17
We’re truly sorry for the trouble. We’ve sent you an email to address this. Thank you for your understanding and patience.
Build quality feels great, but pan head won't move!
The build and quality feels great. However, the pan head is almost impossible to move! I've looked it up and it seems to be a very common problem with this tripod and I'm pretty disappointed with the purchase. I don't have time to send it in and be without a tripod so I'm now looking into recommendations on the internet to solve the problem.
Reply from SmallRig2026-03-19
We apologize for any inconvenience this may have caused you. We will work to resolve this issue for you. We have sent an email to your inbox, so please keep an eye out for it so we can address your concerns as soon as possible.
The order process was straight forward…
The order process was straight forward and the product as described. The only issue was that the tracking from the shipping company did not really work.
Reply from SmallRig2026-03-19
Thank you for your positive review! We're glad to hear that the order process was straightforward and that the product met your expectations. We apologize for the inconvenience caused by the inaccurate tracking information from the shipping company. Please know that we are committed to improving your experience and appreciate your feedback.
poor communication
poor communition
Reply from SmallRig2026-03-19
We’re truly sorry for the trouble. We’ve sent you an email to address this. Thank you for your understanding and patience.
Terrible packaging
Terrible packaging. The items were not in a box and that caused all the items packaging to be heavily damaged. The RF-10’s box was teared almost open. The item wasnt damaged though.
Reply from SmallRig2026-03-19
We’re truly sorry for the trouble. We’ve sent you an email to address this. Thank you for your understanding and patience.
I still have a problem that is taking…
I still have a problem that is taking way too long to resolve. My issue is that right handle Hawklock that I bought has too much play in holding my rig - so it moves and ruins that shots that are hand-held. While I have been referred a couple times, I have had to order a new handle, so I believe that now it the time to get a refund.
Reply from SmallRig2026-03-17
Thank you for reaching out, and we're sorry to hear about the ongoing issue with your Hawklock handle. I want to assure you that our team is actively following up on your case. Thank you for your understanding and patience. Please let me know if there’s anything else I can assist you with.