Welcome to the story of SmallRig Since SmallRig was born in 2013, we have been in close communication and working hand-in-hand with users for over 10 years. As a result, we have developed 4 major user-oriented product lines, which are widely used in a variety of fields such as live broadcasting, vlogging, short videos, weddings, professional commercials, radio and TV, documentaries, and Hollywood filmmaking. Every idea, design, and product we create is inspired by and created for our users. With the user's voice in mind, we launched our "User Co-design" mode first in the industry and the DreamRig free customization project, allowing us to unite with global creators and use our small rigs to make big dreams come true. Visit Our Website For Support and Help
Written by the business, not verified by us.SmallRig (www.smallrig.com) has a 3.5 out of 5 rating on OK.one, based on 420 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 27% give 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the exceptional build quality, sturdy construction, and versatile design of the camera accessories and tripods. People often mention that the ordering process is straightforward, payment is smooth, and deliveries arrive quickly at their doors. However, some customers also noted that shipments experienced frustrating delays and lacked proactive communication regarding delivery statuses. A few consumers expressed disappointment when items were unexpectedly out of stock or arrived with broken components needing replacement. Reviewers also pointed out that orders sometimes faced extended transit times or shipping details were missing upon dispatch.
Auto-generated from all reviews of this business. For reference only.Uhhh... haven't received my package yet, and it wasn't shipped out until 2 days later. Set to arrive hopefully tomorrow but probably not. I know the product is great but the shipping at SmallRig sucks!
Hi, sorry for the negative experience. We’ve sent you an email to personally assist with resolving this—please rest assured we’re on it. Thank you for your patience.
I love the product!! But I’m giving it 3 stars because the advertising lead me to believe the different color clips for the mic were included. They were not
Hi, sorry for the negative experience. We’ve sent you an email to personally assist with resolving this—please rest assured we’re on it. Thank you for your patience.
I purchased the microphone. It’s been over a week now and it hasn’t been delivered yet. There is no communication. The tracking number does not work. There is no telephone number that we can communicate with the customer care., to me I feel like I’ve been scammed by smallrig
Thanks for flagging this. We're sorry to hear about the issue and want to help fix it right away. We've just sent you an email to get the details. Please check your inbox so we can assist you personally.
Unfortunately, my item which was purchased, is out of order. But support team had reach my claim for this problem immediately. This point is very fine.
We’re truly sorry for the trouble. We’ve sent you an email to address this. Thank you for your understanding and patience.
Purchased a Microphone through their website. Provided all my info at checkout. Item was sent and I tracked it through USPS. When the item was set to be delivered the post office noticed an incomplete address was given from Smallrig shipping department. The item was set to be returned to Smallrig on 2/10/26. I tried contacting them the moment I saw the problem to see if something could be done on my end to help the situation. No response till after 6pm. A quick email acknowledging their mistake and that they would get back to me. I wrote them a response the moment I saw their email suggesting solutions since I did need the product. SILENCE....no response at all. The item is now enroute back to them and now I want a full refund since I never received anything. No word as of yet. Their customer service is horrible. Ghosting a customer that actually wanted their product and was willing to find a solution is just bad business. There are a lot of companies that offer what these guys sell. Look elsewhere. Spend your money on companies that appreciate your business.
This company used to be reliable and my chosen go to for the purchase of film equipment. Lately they just have gone to hell, they’re customer service is nonexistent now. They don’t care about their customers anymore and you place orders and you end up having to dispute the charges cause they never ship it. It’s just they’ve just gotten so horrible. I won’t buy anything from them anymore when I used to buy stuff from them constantly they suck now.
Ordered two soft boxes on 9 January. No information sent on dispatch times. Still waiting for delivery. Tracker says processing. Terrible service. Wish I'd read these reviews before ordering. Shame because products are good but a nightmare company to deal with. Avoid!
Awful experience. They recommended a setup for me and then when it did not work they did not own their issue. They sent me a ton of technical jargon that was very hard to understand. Lastly, the directions were terrible (very small print in a booklet so you have to go online to read it) and no decent pictures or a video to construct it. The directions were written making the assumption that you know a ton about their product. They are in China so when there is an issue the time change creates more lags. And you can't speak to someone, just emails back and forth with no clear answers. Avoid the hassle.
I ordered a SmallRig camera cage for Nikon Z on November 18, and today is December 23, but I still haven’t received it. I contacted customer service several times, and each time I was told “another few days” or “10 more days,” but nothing has been shipped yet. Very disappointing experience and poor communication from SmallRig.
SmallRig’s fulfilment and retailer support have been extremely disappointing. I ordered and paid for a SmallRig Cage Kit for the Sony ZV-E1 (SKU 4257B) through Calumet.de, an authorised SmallRig retailer. Calumet then told me they couldn’t provide a delivery date because SmallRig would not supply them. When I contacted SmallRig directly, they confirmed the item was in stock in their Poland warehouse and could ship to Germany, but they refused to fulfil the order through their own authorised retailer due to “company policy” (they said they can’t ship to agents like calumet.de). Their proposed solution was for me to cancel my paid order with Calumet and place a new order directly on SmallRig’s website. That’s an unacceptable customer experience. I shouldn’t have to cancel a legitimate, paid order with an authorised retailer and reorder elsewhere because the manufacturer won’t support its own sales channel. It creates extra admin, delays, and uncertainty for the customer and undermines confidence in buying through their retail partners. This also isn’t a one-off. I’ve previously had delays on another SmallRig order due to stock issues, and the response was just a generic apology and a discount code, rather than fixing the underlying fulfilment problems. Overall: poor stock management, poor communication, and a “not our problem” approach when ordering through authorised retailers. I won’t be buying from SmallRig again.
Considering the niche space this company works in I am very disappointed in their idea of customer service. I have Smallrig products which are fine and bought these via Amazon, this is the first (and last time) I buy direct. Poor communication regarding delivery, which is beyond late. Website still shows delivery timescales despite their inability to meet them. I am doing all the chasing for updates and just get a BOT promising me everything and giving me nothing. If you cant honour your stated delivery times then say so and change them on the product pages. Its no surpriser that they have a poor rating here on Trustpilot and seemingly they dont care. I really expected better.
I wish I had read all the terrible reviews before I purchased directly from SmallRig. Ordered on 28th November for the Potato Jet TRIBEX SE Hydraulic and it's still saying processing. After reading all the reviews regarding extra charges for import tax I'm going to push for a full refund.
We are truly sorry for the inconvenience you experienced. Your satisfaction is always our utmost priority. Thank you sincerely for your honest feedback — it is greatly appreciated, and we will continue striving to improve our services. If you have any further suggestions or questions, please feel free to contact us at: [email protected]. We are always here to help.
Bought SmallRig cage for iPhone 16promax - replacing BeastCage I’d used with my previous phone. It’s a solid cage - but I’m really annoyed that I can’t connect my DJI radio mics when using the SmallRig as the frame is too deep/thick for the DJI usb c on receiver. Poor design. Should’ve stuck with BeastCage
Do not buy if you are from the uk you will be charged import duty taxes they do not state this on the purchase page avoid this company
Ordered directly from SmallRig thinking it would be smooth but it’s been the complete opposite already paid VAT at checkout then got charged AGAIN by customs with no warning, the order was arround 200€+ and got charged almost another 100€. Had to go through the whole mess of paying it myself and then proving it to SmallRig to get a refund like why is this my job, i sure as well wouldn't be subject to pay VAT twice and pay customs, poor shipping policy and poor shipping service. On top of that the restock date for a giftbox that I've won went from oct 20 to nov 30 with no email, no update, nothing. This is how they handle orders, so this was my first and last time ordering directly from the website If you're reading this: stick to amazon or your local resellers. It’s just not worth the headache (or the prices)...
First impression is good but I have to try it first
I have bought smallrig items before through their e bay shop, and never a problem. This time i bought direct from the website, and the order has been 'processing' for 3 days, AI chatbot absolutely no help whatsoever, infuriating because if i had used the e bay shop, I would have had the items by now.
This is the worst company I’ve ever dealt with for shipping. I ordered a small rig cage for my camera and it’s been 4 weeks and not a peep out of small rig and after I’ve tried reaching out about my shipment all they said was we have no record of my shipment. I’m very disappointed and wish I never gave them my money. Completely wasted 100 dollars
The items I bought was fine, but I bought them through AliExpress, and it became a more expensive and very time consuming affair; SmallRig failed to include a VOEC code in the shipping, resulting in extra tax and toll. SmallRig promised that this would be covered for by the AliExpress system, but this failed. It was a very frustrating process to try to get the refund as promised, and in the end they only gave partly refund after a lot of hassle. Will never buy again, and want to warn others; If you are unlucky and the shipment goes wrong, be prepared to pay extra - and that promises from SmallRig and AliExpress are not kept. Order ID 3059414447281106
I have the Smallrig cage for Nikon z8. At first, I was very pleased with how well made it is. However, I do not use a shutter cable very often and found out the cage will not allow it to connect properly. This is well after purchase, but I did contact their support just to have them tell me it's an engineering mishap and must wait for a redesign! No returns or offers beyond that!
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