Welcome to the story of SmallRig Since SmallRig was born in 2013, we have been in close communication and working hand-in-hand with users for over 10 years. As a result, we have developed 4 major user-oriented product lines, which are widely used in a variety of fields such as live broadcasting, vlogging, short videos, weddings, professional commercials, radio and TV, documentaries, and Hollywood filmmaking. Every idea, design, and product we create is inspired by and created for our users. With the user's voice in mind, we launched our "User Co-design" mode first in the industry and the DreamRig free customization project, allowing us to unite with global creators and use our small rigs to make big dreams come true. Visit Our Website For Support and Help
Written by the business, not verified by us.SmallRig (www.smallrig.com) has a 3.5 out of 5 rating on OK.one, based on 420 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 27% give 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the exceptional build quality, sturdy construction, and versatile design of the camera accessories and tripods. People often mention that the ordering process is straightforward, payment is smooth, and deliveries arrive quickly at their doors. However, some customers also noted that shipments experienced frustrating delays and lacked proactive communication regarding delivery statuses. A few consumers expressed disappointment when items were unexpectedly out of stock or arrived with broken components needing replacement. Reviewers also pointed out that orders sometimes faced extended transit times or shipping details were missing upon dispatch.
Auto-generated from all reviews of this business. For reference only.Smooth, fast and to the point 👊
Thank you for your wonderful review! We are delighted to read your kind words about your great experience with us. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!
I ordered my tripod over two weeks ago. It still is not here and just sitting stagnant.
Hi, sorry for the negative experience. We’ve sent you an email to personally assist with resolving this—please rest assured we’re on it. Thank you for your patience.
Impossible to get off your mailing list. Unsubscribe doesn’t work. The product is fine, tell your marketing team to get it together
Hello, we are very sorry for the inconvenience caused. Our staff has tested the unsubscribe button, and it works normally. It may have been a temporary malfunction due to network issues. We have manually canceled your subscription. Thank you for your feedback, and we look forward to your next visit.
I love small ring products. They are so practical, easy to use, modular and of very high quality.
Thank you so much for your good review! We’re thrilled you loved our product. Your feedback means a lot to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!
Good experience. Good product. Thank you!
We really appreciate you taking the time to share your positive experience. We strive to build trust with every customer, and your review helps others feel confident choosing us. Thanks again for your support!
I wouldn’t recommend buying directly from this website. The main issue is the shipping with FedEx. In Japan, it’s one of the least convenient delivery services. They send a large number of emails asking to confirm things that often don’t make much sense, and on top of that I was charged unexpected import taxes. After this experience, I ordered the same item on Amazon instead. It was much simpler, the price was basically the same, and there were no import taxes. I really wanted to support SmallRig by ordering directly from their website, but in the end the process was unnecessarily complicated. From now on I’ll probably just buy whatever I need on Amazon, whether it’s SmallRig, Tilta, or another brand.
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Took almost a month to arrive and taking didn't update for weeks. Haven't tried the mic yet
We’re truly sorry for the trouble. We’ve sent you an email to address this. Thank you for your understanding and patience.
I can’t wait to put these well made innovative cases and mounts to work filming my adventures @vancity_streetbob. These offer great protection for my 360 cameras with lots of mounting options. This would be a 5star but I thought I was buying from SmallRig Canada…maybe I was, but it came from China with an unexpected extra $41 duty/taxes…glad I caught the items on sale.
Thank you so much for your good review! We’re thrilled you loved our product. Your feedback means a lot to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!
I purchased the Filter Adapter for iPhone 17 Pro/ Pro Max: FilMov Attachable 67mm Filter Adapter for the new 17 Pro Max Cage. The plate did not fit rubber iphone case where it is supposed slide on. The skids did line up properly. Also, the plate did't line up with the lenses and sensors on the iphone. Either the lens are exposed and the sensors or not OR the wide lens in covered and the sensors exposed. What can be done to rectify this?
Hi, sorry for the negative experience. We’ve sent you an email to personally assist with resolving this—please rest assured we’re on it. Thank you for your patience.
Charged VAT on purchase and on import. VAT wasn't shown on the waybill. Smallrig have offered to refund charges.
We apologize for any inconvenience this may have caused you. We will work to resolve this issue for you. We have sent an email to your inbox, so please keep an eye out for it so we can address your concerns as soon as possible.
Well packaged and shipped in a timely manner. Got exactly what I needed and at a good price for great quality. Also enjoyed that the website could recommend products for my specific camera.
Thank you so much for your good review! We’re thrilled you loved our product and the smooth experience. Your feedback means a lot to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!
It took 3ir 4days until dispatch. It is too late.
We’re truly sorry for the trouble. We’ve sent you an email to address this. Thank you for your understanding and patience.
Hi, sorry for the negative experience. We’ve sent you an email to personally assist with resolving this—please rest assured we’re on it. Thank you for your patience.
Ordered in December, delivered in March. I sent multiple emails, their customer service stalled multiple times saying it would ship or was shipped when it wasn’t. TLDR; I was lied to 2-3 times. Threatened a chargeback, almost thought I was scammed. I needed this gear for multiple shoots and I incurred rental fees because SmallRig could not hold themselves accountable. The gear finally arrived and is fine, but my confidence in this company is shattered. Be warned, set you customer service and delivery time expectations LOW. 3/15/26 Edit: Marvin at Smallrig offered the equivalent of a 10% off coupon on their website (which I have zero confidence in and they admitted in email that it has inventory mgmt problems). This just kind of rubs salt in already open wounds. I will update if this is truly resolved, but buyer beware.
Thanks for flagging this. We're sorry to hear about the issue and want to help fix it right away. We've just sent you an email to get the details. Please check your inbox so we can assist you personally.
We’re truly sorry for the trouble. We’ve sent you an email to address this. Thank you for your understanding and patience.
Waited over 3 weeks with no update to my order. I had to Email them requesting an update only to be told that they don’t have stock and it could take 4-6 weeks. I eventually received the product but I’m unhappy with the process and the fact that I had to chase it up myself to get an update. Had I known it would take this long I would’ve made an alternative purchase through other means.
We apologize for any inconvenience this may have caused you. We will work to resolve this issue for you. We have sent an email to your inbox, so please keep an eye out for it so we can address your concerns as soon as possible.
Ordered close to 1k of gear for a festival on 3/14 & 3/14. Ordered it on the 2nd. It went from New Jersey to California and still isn’t in Colorado. So if you need gear quick and for an event you can’t rely on these guys.
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First all the extra fees attached ( us vs ca, delivery, customs) passed from 39$ to almost 100$. Second the clipping system I taught it would be more sofisticated
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You take to long to deliver is ridiculous
Hi, sorry for the negative experience. We’ve sent you an email to personally assist with resolving this—please rest assured we’re on it. Thank you for your patience.
Very long delivery time even if the product was marked for immediately available in europe during the checkout process.
We’re truly sorry for the trouble. We’ve sent you an email to address this. Thank you for your understanding and patience.
420 reviews matching
