Welcome to the story of SmallRig Since SmallRig was born in 2013, we have been in close communication and working hand-in-hand with users for over 10 years. As a result, we have developed 4 major user-oriented product lines, which are widely used in a variety of fields such as live broadcasting, vlogging, short videos, weddings, professional commercials, radio and TV, documentaries, and Hollywood filmmaking. Every idea, design, and product we create is inspired by and created for our users. With the user's voice in mind, we launched our "User Co-design" mode first in the industry and the DreamRig free customization project, allowing us to unite with global creators and use our small rigs to make big dreams come true. Visit Our Website For Support and Help
Written by the business, not verified by us.SmallRig (www.smallrig.com) has a 3.5 out of 5 rating on OK.one, based on 420 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 27% give 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the exceptional build quality, sturdy construction, and versatile design of the camera accessories and tripods. People often mention that the ordering process is straightforward, payment is smooth, and deliveries arrive quickly at their doors. However, some customers also noted that shipments experienced frustrating delays and lacked proactive communication regarding delivery statuses. A few consumers expressed disappointment when items were unexpectedly out of stock or arrived with broken components needing replacement. Reviewers also pointed out that orders sometimes faced extended transit times or shipping details were missing upon dispatch.
Auto-generated from all reviews of this business. For reference only.I am enjoying using it and will get more stuff for my pocket 4P
Thank you so much for your positive review! We are delighted to hear that you are satisfied with our products. Your feedback means a great deal to our team, as we strive every day to provide excellent service. We look forward to serving you again soon!
Took almost 2 weeks to receive my order. When I received it, the tripod head was completely broken off. When I reached out to customer support on the same day with pictures through email, it took them 4 days to authorize a new one to be shipped. I still haven’t received my replacement and it’s been a total of 3.5 weeks since I originally ordered the tripod. Horrible service! Very unhappy!
We are sorry for the unpleasant experience. We’ve sent you an email . Please check your inbox and reply to us.
didnt warn me there is no in ur envontry...
We sincerely apologize for the inconvenience and unpleasant shopping experience this has caused you. We fully understand your disappointment and thank you for your patience in waiting for the item to be restocked.
I have already sent images showing the problem with the product and had no reply. Not happy at all. One part fell apart causing the led to land on the floor.
We have sent you a new product; please check your E-mail. If you still have any problems, please feel free to let us know.
Well I placed 2 orders with smallrig. One arrived as expected, but the second one has been seating in “processing” for almost 3 weeks. I looked into and found out it’s being sent to a random address I never lived at (despite me placing another order that got to my place without issue). I raised a case to ask for a refund and haven’t heard anything from them since.
We have processed your order refund. Normally, the refund will be returned to your original payment account within 1-2 business days. However, please note that there may be slight delays due to unforeseen factors such as bank processing times. Thank you for your patience!
still u dont get me. when i was ordering there should be a sign says that: we cant deliver those product till xxxx... or just simple close it to shop...
Hi, thanks for your feedback. We’re sorry we can’t contact you directly here. Please email us at [email protected], and we will assist you quickly.
Thank you for the wonderful review! Our entire team is thrilled to see your appreciation for our service. We will continue to work hard on improvements to provide you with an even better experience. We look forward to seeing you again!
Great product that's a nice quality and very good delivery
Thank you so much for your positive review! We are delighted to hear that you are satisfied with our products. Your feedback means a great deal to our team, as we strive every day to provide excellent service. We look forward to serving you again soon!
Easy to order the product. Good communication about delivery time.
Thank you for your wonderful review! Our entire team is delighted to see your praise for the shipping time. We will continue to strive for improvement to provide you with a better experience. We look forward to your next visit!
Perfect products great communication, quick shipment.
Thank you for your wonderful review! Our entire team is delighted to see your praise for the shipping time. We will continue to strive for improvement to provide you with a better experience. We look forward to your next visit!
The product is constructed very well and gives a very stable base from which to shoot from. The ease and speed of adjustability is a game changer.
Thank you so much for taking the time to share your positive experience. We are pleased to hear that our product quality met your expectations. We are committed to building trust with every customer, and your review helps other customers choose us with more confidence. Thank you again for your support!
Excellent product. I would suggest you to make a better user manual. In particular, there is no description of how to change the battery and the user may be confused if they do not move the bottom part and release the battery door. I am talking about the L bracket for Canon R5 mark2 and Canon R6 mark2.
Thank you so much for your recognition of our product and for your valuable feedback! 🙏 We take your concern about the lack of battery replacement instructions in the user manual very seriously. We have recorded your suggestion and forwarded it to the product documentation team. This section will be added to a future version of the user manual to make the operation guide clearer and easier to understand. Thank you again for your support and thoughtful feedback! If you have any further suggestions or encounter any problems, please feel free to let us know.
Kit amazing. Getting information very easy Cost competitive Service excellent
Thank you so much for your positive review! We are delighted that you enjoyed our product and the smooth shopping experience. Your feedback is invaluable to our team—we strive to provide excellent service every day. We look forward to serving you again soon!
Fast delivery, product arrives on time
We sincerely appreciate you taking the time to leave such a positive review. We are thrilled to know that our fast shipping met your expectations. We are committed to building trust with every customer, and your feedback helps others choose us with confidence. Thank you again for your support!
I needed some parts for my lights. I was quoted a price and specifically asked the parts be delivered from Canada. However, they came from China and I had to pay import duties on top of the price quoted. I should have been informed of this before hand. By the the parts are great and so are the lights.
1. We apologize for any inconvenience this may have caused you. We will work to resolve this issue for you. We have sent an email to your inbox, so please keep an eye out for it so we can address your concerns as soon as possible.
Looks and works great! Except for one small concern, the X-Clutch hydraulic handle has a small wobble/nudge when used. I fear this will lead to its earlier degradation compared to the tribex's other components over time.
We're so happy you praised our product! For any further questions, please contact us at [email protected] so we can resolve your concerns as soon as possible.
Great little tripod for behind the soccer goal!
Thank you so much for your positive review! We are delighted that you enjoyed our product. Your feedback is invaluable to our team—we strive to provide excellent service every day. We look forward to serving you again soon!
Great products. Their magic arms are must haves for photo / video work
Thank you so much for your positive review! We are delighted that you enjoyed our product. Your feedback is invaluable to our team—we strive to provide excellent service every day. We look forward to serving you again soon!
SmallRig is brilliant. The SmallRig x Potato Jet TRIBEX PRO X-Clutch hydraulic monopod is top-notch. Fast delivery Price is absolutely fine. SmallRig x Potato Jet TRIBEX PRO X-Clutch Hydraulic Monopod – very well-made I use the SmallRig x Potato Jet TRIBEX PRO X-Clutch Hydraulic Monopod for sports photography
Thank you so much for your positive review! We are delighted that you enjoyed our product. Your feedback is invaluable to our team—we strive to provide excellent service every day. We look forward to serving you again soon!
I would put 0 stars if I could!! Ordered a cage that says it fits the Sony A7V, initially it seems to but it DOESNT! Cage fell apart seems to be made with very cheap material. I got that cage within 2 days of ordering. Well since it doesn’t fit and I need a cage I ordered another one. I ordered it a week ago and the order is STILL processing. Extremely unprofessional on behalf of this company 5 business days have gone by and my order still isn’t processed. This will be my last purchase from this company. A huge fail on both ends. Poor customer service and extremely poor actual service. The cage itself did not fit my camera that it said it would, took it to multiple camera stores they said the same. I thought this was game changer but it has been a complete waste of time and money do not shop with small rig!!!
2. We’re truly sorry for the trouble. We’ve sent you an email to address this. Thank you for your understanding and patience.
420 reviews matching
