BEWARE!
I booked flights probably 3 weeks before departure, and the flight leaving was fine, but somehow the date of the flight back was changed from what I’d originally booked (I had proof of when I’d intended to return). Because of the rate I’d booked, they wouldn’t fix it (they give higher levels of customer service depending on someone’s “status”? That’s beyond terrible customer service!). I asked if the return date automatically changed if you changed the departure date and my question was ignored. I KNOW I booked the return for the right date. I don’t know how it could have possibly been changed.. Just be aware!
Dear Customer, Thank you for sharing your feedback. We take such concerns very seriously and would like to investigate this matter thoroughly. However, despite our earlier request, we have not yet received the booking details required to locate your reservation. Without this information, it becomes difficult for us to review the transaction or assist further. We kindly request that you share the relevant booking information so we can investigate the issue and provide appropriate assistance as soon as possible. Regards, Smartfares