About SmartFares
Data updated- Website
- www.smartfares.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 2% (1/49)
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Is SmartFares legit?
SmartFares (www.smartfares.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 2% of negative reviews. Last updated 2026-08-10.
What people say
This company is a disgrace
This company is a disgrace, I was diagnosed with bowel and going through chemotherapy. Smart fare wont give me a refund. I will never book with smart fare ever again. I wasn’t given a 13 digit number I was just give a piece of paper with flight times. I am now having to go through my bank to get a refund. I could even lose my money.
Good service
False Advertising
I booked a Tampa–Germany flight with one checked bag included, but the confirmation didn’t show it. Smartfares said it was a system glitch and now wants $230 one way for the bag—they should honor the original booking since the error wasn’t mine. Cancelled my flight again, but very frustrating.
YOU ARE DOING AMAZING JOB
Very expensive seats
Very expensive seats, hard to see the total price
Was easy and cheap thanks guys
thanks very much
Great except ages of children on kayak…
Great except ages of children on kayak page went from 2-17 whereas the ages on the actual supplier were 2 -11. This made a difference in cost.
good services perfect
good services perfect, fast services need to updated.
Very good to travel with you
Prepaid for baggage a month ahead of…
Prepaid for baggage a month ahead of the flight schedule. I received an email from the airline to add baggage a week ahead of the flight. I reached out to smartfares and they confirmed that I had purchased the baggage and did not have to purchase again. They said to confirm within 24 hours by calling them back and everything would be situated. I called back as instructed and they said that the airline is not allowing them to add baggages. I'll have to add baggages through the airline and they will be refunding. But after searching reviews, I see that most people struggle to get refunds. Will not be booking here again. Thanks smartfares
It debited more than the amount I viewed
Reply from SmartFares2026-06-29
Dear Customer, Dear Customer, Thank you for your feedback. Please be advised that when selecting a currency other than USD on our website, the displayed amount is shown as an equivalent estimate in the chosen currency for your convenience. However, on the final booking page—just above the “BOOK” button—the total trip cost is clearly specified and processed in USD. As a result, your credit card was charged in USD. Any difference you may see on your statement is typically due to currency conversion rates and/or foreign transaction fees applied by your card-issuing bank. These fees and exchange rates are determined solely by your financial institution and are unfortunately beyond our control. We strive to ensure transparent pricing throughout the booking process. If you have any further questions or would like us to review your booking in detail, please feel free to contact our customer support desk. We are happy to assist you. Regards, Smartfares
Their system purposes changes your ticket, then they try to charge you a large fee to fix it!
After booking my flight through them I got a confirmation with all the details and names on the tickets, and everything was showing as correct. No issues, no typos. A little while after that I got another confirmation and one of the passengers names was changed. They added a middle initial when I left the middle name blank and then attached it to the first name to make it look like the first name was spelt wrong. When contacted they said changes can only be made within 24 hours without a fee. It has only been maybe 12 hours and they still tried to charge me $100 to fix a mistake their system made. I had to go directly to the airline to get it fixed. Apparently they do this a lot to charge people more. And then they tried to get my review taken down. Do Not Use, Total scam.
Low Price Bait
I had a very disappointing experience with SmartFares. Their pricing appears misleading, as they initially display fares in a lower local currency to attract customers. However, during the payment process, the settlement currency is switched to USD, which results in a significantly higher final cost. In my case, the actual amount paid was around 10% more than the advertised price. Additionally, the ticket issuance process is inefficient. Unlike most online booking platforms that provide instant confirmation, SmartFares may take up to 24 hours to issue the ticket, which creates unnecessary uncertainty and inconvenience—especially for time-sensitive travel plans. Overall, the lack of price transparency and delayed ticketing process make the experience frustrating and not worth the time or effort. The pricing approach feels misleading and raises concerns about their sales practices.
Easy and clear
Good experience
price is awesome
price is awesome! website for booking is slow and I had to do it a few times before it booked
Bad experience
I have booked a flight that was shown as 820.44AUD. However, I got chased 883 AUD without any further information of additional charged and fees on their booking confirmation. The customer service is not helpful at all and is just gaslighting the issue! I wouldn't recommend booking from this website at all! SCAMMERS!!!
Price
Price, flight time options, booking process