SmartFares (www.smartfares.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 2% of negative reviews. Last updated 2026-08-10.
What people say
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Nas Alessry · 1 review · Experienced 2026-06-22 ·
★★★★★
I bought a ticket to fly from Manchester to Dubai. Pegasus Airlines
Smartfares Scammed me. I bought a one way ticket to fly to Dubai from manchester.Online cheap tickets logo said Smartfares.com after buying it shown Egypt Airlines.
1.Online it looked cheap, so I added, seats, luggage, meals, and premium and it mounted to US 427.50.
2.Initially, I clicked a ticket in GBP and turned out U$ and then payment was converted into £324.85.
3.It was confirmed and it says they will send me full details from PEGASUS AIRLINES.
4.On 22nd customer service sent me an email saying to make a smooth journey from SAW to DUBAI to pay U$120.00. I disagreed and I was in doubt. I checked the PNR they provided if its working or not and found out it wasnt.
5. I contacted them instisting either they send me my ticket or refund.
6.I reported to my bank initially fraud then dispute but could not send evidence because they immediately changed the tickets.
7. I kept on asking for the refund because the war in the Gulf is ongoing or chage the dates in september and they tricked me to remove dispute so that they can help me out. After sending the evidence they did noyt contact me so I checked in with the help of my daughter to see if the ticket exists but found they did not add the meals, seats, luggage that I chose, and also they did not provide me with the receipt.
7. I tried to keep in touch with Pegasus but it also says my ticket is make up ticket.
So, whoever who did this cheating, stealing or putting poeple into stress will get KARMA back. I pray you sleep well but one day you will get sleepless nights and bankrupt.
I was supposed to receive a discount with a discount code but as soon as I tried to book the flight the discount was removed due to a "high demand" for this flight. Why offer the discount then?
You charged me more than what your site listed at my time of choosing. Why wasnt I able to confirm my total price before pressing the final purchase button? Thats fraudulent and false advertising. My trip protection was supposed to be $14 for 2 days and I was charged $42. My flight was listed at $412 but I was charged $425. Not cool.
