About SmartFares
Data updated- Website
- www.smartfares.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 2% (1/49)
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Is SmartFares legit?
SmartFares (www.smartfares.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 2% of negative reviews. Last updated 2026-08-10.
What people say
Easy peasy reservation process
Flight increased by the amount of…
Flight increased by the amount of discount during checkout. Feels like a scam.
The website is clunky
The website is clunky, but it was the cheapest way to book! I hope my information doesn't get stolen!
Good price and fast process
Good price and fast booking.
Multiple over charges and complete radio silence after being challenged
I would avoid booking through SmartFares based on my experience. I encountered two separate billing issues. First, I was charged more than the price displayed when I made my booking. Then, after a weather-related flight delay outside my control, SmartFares charged me an additional AUD 525.72 to “reissue” my tickets. When I later spoke with Japan Airlines staff, they said they had never heard of such a fee. What frustrated me most was the customer service. Once I provided evidence and challenged the charges, communication largely stopped. SmartFares also told me they would refund part of the money, but that refund never arrived and my follow-up emails went unanswered. Based on my experience, I won’t use SmartFares again and would strongly recommend booking directly with the airline or through a more reputable travel agent.
It is very easy
Everything went well
easy to add FF and Redress #s
Exemplary Jeremy (CA)
Jeremy, a senior customer service executive (CA) , showed exemplary professionalism. His prompt communication, understanding and drive to find solutions is a credit to the company.
Overcharging
The credit card was debited by EUR 936.69 more than shown in the ticket price.
Good service and price
the process was so simple to follow.
Simple
It was fast and easy
Good attencion
Booking made easy!
Quick efficient ans best price easy to…
Quick efficient ans best price easy to find best seats
Easy quick online
Positive experience
Easy transaction and fast service.
Thank u
Thank you thank you thank you thank you.