SmartFares

Fast and Easy

None

No comment thank you

they charge me more than it showed in…

they charge me more than it showed in the checkout section.

Poor Customer Service and Booking Issues

I experienced serious issues with SmartFares’ booking system, including receiving a booking confirmation containing another passenger’s information. This is a significant concern and should never happen. When I contacted customer support, my concerns were handled poorly. Rather than taking the issue seriously, the representatives were dismissive, rude, and unwilling to acknowledge the evidence I provided. Booking errors can occur, but customer service should be professional and responsive when they do. Unfortunately, that was not my experience. I would NOT recommend booking through SmartFares!

EASY PURCHASE

PURCHASE WAS EASILY HANDLED

good

excellent ok

Best rates you can find around

directness

PRICE

VERY FAST AND CLEAR

ITS FINE

ITS FINE, THE EXPERIENCE HAS BEEN OK, FAST AND EFFICIENT SERVICE. THANKS

great xpirience

I was scammed out of $2000

I booked a flight 4 months in advance for cheaper costs and flight guarantee. It was from Okinawa to the US with a layover in Taiwan and Seattle, initial departure was on Saturday the 11th. A typhoon hit Okinawa and was headed to Taiwan. Therefore they canceled my flight from Okinawa-> Taiwan and Taiwan-> Seattle. So the day prior to my flight I called and emailed SmartFares AND I called and emailed the airline. They both had said, the next available flight was on Tuesday the 14th (without providing a time), a minor delay, but not a big deal. Neither provided my new itinerary or a time, even after being asked. On the 11th I called, emailed, and did the online chat on their website. I received an email that said, for re-scheduling of flights it will cost $240 in taxes and that will be all, just reply “I agree” to the following email. I did and didn’t receive a response. I called them and they said “your flights are confirmed, we will email you the information.” I had waited all day for the information and finally emailed and called them again. They replied the same. On the 12th and 13th I did the same thing, consistent emails and consistent calls all asking for new flight times and itinerary, all brushed off and said “we will send you the information via email.” Still having no flight information, I called again at 9pm on the 13th, this time they said “we will call you once your flights were verified.” I thought they were already verified I was just waiting for the email? During this process, my wife had booked the same flight, but a different time. On the 11th she called and immediately got flight verification, flight, itinerary, and ticket information. I stayed up until 1:30 am waiting for a call and constantly refreshing my email, as my alleged flight was sometime tomorrow. I set an alarm for 7:30am to make a final call. This time I refused to hang up until I got the times and itinerary. After about 10 minutes on hold, I eventually, spoke to an agent who finally sent the email regarding the times. 10am was when my flight took off from Okinawa. At this point it was already 8:15am. I IMMEDIATELY got a ride to the airport, traffic in Okinawa is horrible, especially on the way to the airport. I arrived at the airport at 9:13(and I was definitely speeding and weaving traffic), I rushed to gate and ran to check-in. By the time I arrived at the gate, it was already closed. It was closed for 2 minutes. I was told that there was nothing I could do. I talked to the Travel Agents at the airport and was told to call SmartFares. I did and was told there was a $300 no show fee, and to get a new flight I would have to pay a total of $1400. $200 more than I paid for the initial flights. A grand total of (1400+300+240) $1940 dollars extra. Almost DOUBLE my initial ticket for something I had 0 control over. I will NEVER be booking from SmartFares again. The only one who was of any help was Isaac and the person I called morning of the 14th, unfortunately I didn’t catch his name. I am using a Smurf name and email to remain as anonymous as possible.

the guidance is easy to follow

Awesomeee.

MY EXPERIENCE VERY GREAT

so easy to book

This company is terrible

This company is terrible, I want to start by saying that a lot of these 5 star reviews genuinely look fake. I’d take them with a grain of salt. I booked my flight only to find out that the dates I had selected might not even be the dates I receive and to get the dates I wanted I’d have to pay an extra 200$. Ridiculous. Luckily after 50 minutes I was able to cancel the booking though I paid a 30$ penalty. Don’t make the same mistake. Even if it’s a bit more expensive, book directly with the airline.

Smartfare is completely fraudulent website

Smartfare is completely fraudulent, don’t buy through this agency, they have misleading information, after you book a flight, they’ll always call you to tell you that your flight has filled out and if you want to take that flight you’ll have to pay the difference for a business class ticket, which is ridiculous expensive. After refusing to pay the difference, they’ll ask you to fly a few days later or a month later for about 500 to 600 more dollars. They’ll also at times charge you for luggage then, you’ll have to pay the airline and won’t re-imburse you. They won’t contact you anyway. Going to report them to B.B.B. (Better Business Bureu.) Somebody have to stop them stealing their hard earning money and deceaving people. I’ll go to see my nephew to suit them, and get them out of business, somebody has to stop them, and expose them to stop canning people. I just have to basically pay the court fees and see if we could make a colective suit, to get some money and finally shut them down. Anybody is in? Let me know.

Easy fast booking hassle free

Easy boking