Smartsaker (www.smartsaker.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 61% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
C
Carter · 2 reviews · Experienced 2026-07-13 ·
★★★★★
Support staff answered promptly and was…
Support staff answered promptly and was nice, polite and quite Professional!
Excellent customer service!
Reply from Smartsaker2026-07-15
Dear Carter,
Thank you for taking the time to share your kind feedback with us.
We're delighted to hear that you had a positive experience with our support team. Providing prompt, polite, and professional assistance is something we always strive for, and we're pleased to know that our service met your expectations.
Your appreciation means a lot to our team and motivates us to continue delivering excellent customer support. Thank you again for your trust and support.
We look forward to assisting you again whenever you need us.
Best regards,
Smartsaker
N
Norman A Caetano · 18 reviews · Experienced 2026-07-08 ·
★★★★★
I made an error on an order
I made an error on an order. According to their AI phone agent, the order was cancelled. It wasn't, my card was charged. I contact CS via email. With 24 hrs, an answer from a person. Shortly thereafter, another email from Kaus, and a credit issued. It was. Email best way to contact them.
Reply from Smartsaker2026-07-14
Dear Norman,
Thank you for taking the time to share your experience with us.
We're sorry for the confusion regarding your order cancellation, but we're glad our customer support team was able to review the issue and issue your credit promptly.
Thank you again for your patience and for giving us the opportunity to make things right. If you have any questions or need further assistance in the future, please don't hesitate to contact us.
Best regards,
Smartsaker
C
Charles · 4 reviews · Experienced 2026-07-04 ·
★★★★★
My situation was handled immediately.
Reply from Smartsaker2026-07-14
Dear Charles,
We're delighted to hear that your situation was handled immediately and that you had a positive experience with our support team. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
Smartsaker
J
Jane · 3 reviews · Experienced 2026-06-30 ·
★★★★★
I inadvertently ordered a seat and back cushion
I inadvertently ordered a seat and back cushion-my sister who was next to me and for whom I thought it would be good said she'd just ordered a different one- but I didn't realize the order had gone through until I saw a confirmation email. I immediately wrote back and explained my situation and the response was prompt that they were reviewing it. Within a couple of days, they got back and returned the money with a very nice personalized note. That definitely inspired in me confidence in their company and I would not hesitate to go back.
Reply from Smartsaker2026-07-10
Dear Jane,
Thank you so much for taking the time to share your experience.
We're delighted that we were able to assist you with your order and resolve the issue quickly. We understand that mistakes can happen, and we're glad our team could help make the process smooth and stress-free.
Your kind words about our customer service truly mean a great deal to us. It's wonderful to know that it made a positive impression.
Thank you again for your trust and confidence in our company. We look forward to serving you again whenever you need us.
Best regards,
Smartsaker
J
Jacquie Super · 8 reviews · Experienced 2026-07-08 ·
★★★★★
My scissors would not fully charge…
My scissors would not fully charge after 4 days, so I wrote the company and sent them a picture. They have shipped a new one out to me. They did so immediately and without hesitation. I so appreciate their customer service dept. They stand behind offering the best service. I definitely recommend this company as they stand behind their products.
Reply from Smartsaker2026-07-09
Dear Jacquie,
Thank you so much for taking the time to share your experience.
We're pleased to hear that our customer service team was able to assist you quickly and arrange a replacement for your scissors. Providing prompt support and standing behind the quality of our products are very important to us.
Your kind words and recommendation mean a great deal to our team. We truly appreciate your trust and support, and we will continue working hard to provide excellent products and service for our customers.
Thank you again for your feedback. We look forward to serving you again in the future.
Best regards,
Smartsaker
The company responded quickly and with a result that was acceptable. Unfortunately item did not work for me.
Reply from Smartsaker2026-07-08
Dear Cheryl,
Thank you for taking the time to share your feedback.
We're glad to hear that you were satisfied with our prompt response and that we were able to provide an acceptable solution. However, we're sorry to learn that the item did not work for your specific needs.
Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to serve you again in the future and provide a product that better meets your expectations.
If there is anything else we can assist you with, please don't hesitate to contact us.
Best regards,
Smartsaker
I didn’t receive the package I ordered, so they refunded my payment. Excellent customer service provided by Kaus.
Reply from Smartsaker2026-07-07
Dear Valarie,
Thank you for taking the time to share your feedback. We sincerely apologize that you did not receive the package you ordered, but we are glad that we were able to assist you with a refund and provide a positive customer service experience.
We truly appreciate your kind words about Kaus. We will make sure your feedback is shared with the team as recognition of their efforts. Providing helpful and timely support is always our priority, and we are grateful for your understanding and patience.
Thank you again for your support. We hope to have the opportunity to serve you again in the future.
Best regards,
Smartsaker
B
Brian Pike · 1 review · Experienced 2026-07-03 ·
★★★★★
Here Is Excellence
Coming from a background of business ownership and Sales & Marketing expertise with a focus on Customer Service, I am always alert to how company's handle issues.
In a recent experience with SmartSaker, I encountered an excellent example of outstanding Customer Service when the item I had ordered did not arrive, but was shown as being delivered. I received an immediate reply from Kause in their Support Team confirming that they had already issued a complete refund to my credit card.
Their instant complete trust in the veracity of my issue was amazing and a rare example of an enlightened approach to Customer Service in today's cynical business environment.
Smartsaker now has my loyalty for life.
Reply from Smartsaker2026-07-06
Dear Brian,
Thank you so much for taking the time to share your thoughtful feedback. We are truly honored by your kind words.
It means a great deal to us that, with your extensive background in business ownership, sales, marketing, and customer service, you recognized and appreciated our approach to supporting our customers. Your acknowledgment is especially meaningful.
We are delighted to hear that Kause was able to assist you promptly and that our resolution met your expectations. At SmartSaker, we believe that trust is the foundation of every customer relationship. While we always strive to deliver every order successfully, when something does go wrong, our goal is to make things right as quickly and smoothly as possible.
Knowing that this experience has earned your lifelong loyalty is the highest compliment we could receive. We truly appreciate your trust and support, and we look forward to serving you again in the future.
Thank you once again for your generous recommendation.
Best regards,
Smartsaker
d
doug ladret · 1 review · Experienced 2026-06-15 ·
★★★★★
I BGOT THE WHAT THEY CALL ELECTRIC CARD…
I BGOT THE WHAT THEY CALL ELECTRIC CARD BOARD SCISSORS AND IT IS ALMOST USELESS FOR ANY CARD BOARD EXCEPT MAYBE SINGLE LAYER CEREAL BOX.
Reply from Smartsaker2026-07-03
Dear Doug,
We are sorry to hear that the electric cardboard scissors did not meet your expectations. We understand your frustration, especially if the tool is not performing well with the types of cardboard you intended to use it for.
We’re unable to locate your order based on the review alone. Please contact us at [email protected] with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
We appreciate your input and the opportunity to improve.
Best regards,
Smartsaker
a
althea taylor · 1 review · Experienced 2026-07-02 ·
★★★★★
I just can’t connect the Bluetooth to…
I just can’t connect the Bluetooth to my phone I am having a very hay time trying to connect the camera screen to my phone I need a contact number
Reply from Smartsaker2026-07-03
Dear Althea,
Thank you for reaching out, and we’re sorry to hear that you’re having difficulty connecting the camera screen to your phone via Bluetooth.
We’re unable to locate your order based on the review alone. Please contact us at [email protected] with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
We look forward to helping you get this resolved quickly.
Best regards,
Smartsaker
H
HS · 2 reviews · Experienced 2026-06-24 ·
★★★★★
BRAVO KAUS and BRAVO to Smartsaker!!!
Dear Smartsaker,
Kaus (Support) did an amazing job on my recent concern (an item from a two-item purchase order was not included with the one item that was indeed delivered as expected).
Kaus was consistently attentive, courteous, knowledgeable, and clear in all his communications with me. He was also quite thorough in responding to me, and he kept me in the loop via email throughout his investigation of the missing/partial delivery.
After determining that the second item was indeed not yet delivered, Kaus then initiated a new delivery order for my missing item; he also advised me by email of the estimated shipment date of the order and projected date of delivery.
I cannot tell you how impressed I am by him and his professionalism in this matter.
Bravo and many thanks to Kaus, and Bravo and many thanks also to Smartsaker for having such a smart and capable person on its team.
Further, please note that I look forward to sending an additional review note, as well, after receiving the delivery.
Best regards,
Harriet Shelare
June 28, 2026
Reply from Smartsaker2026-06-29
Dear Harriet,
Thank you very much for taking the time to share such thoughtful and detailed feedback.
We are truly pleased to hear about your positive experience with Kaus. It is wonderful to know that he was attentive, courteous, knowledgeable, and kept you well-informed throughout the process. We are especially glad that he was able to resolve the issue promptly by arranging the replacement shipment and providing clear delivery expectations.
Your kind words and recognition of his professionalism mean a great deal to us, and we will be sure to share your message with Kaus and the rest of our team. Feedback like yours is incredibly encouraging and helps reinforce the standards of service we strive to maintain.
Thank you once again for your trust and support.
Best regards,
Smartsaker
E
Elizabeth Griffin · 1 review · Experienced 2026-06-24 ·
★★★★★
The product-not good. Customer Service-Fantastic!
The product was not good. It was flimsy and subpar quality and with the blade it would not cut a 1/4 " weed stem. However, their customer service was amazing! They responded to my complaint immediately and refunded my money quickly also.
Their customer service was 5 Stars
The product was 1 Star.
Therefore I averaged the two for their rating.
Reply from Smartsaker2026-06-29
Dear Elizabeth,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that the product did not meet your expectations and that the quality was not satisfactory for your needs.
At the same time, we’re very glad to know that our customer service team was able to respond quickly and resolve your issue with a prompt refund. Providing efficient and helpful support is very important to us, and we truly appreciate your recognition.
We also appreciate your balanced and honest review. Your feedback regarding the product quality has been shared with our team for further improvement.
Thank you again for your understanding and support. We hope we have the opportunity to serve you better in the future.
Best regards,
Smartsaker
r
ruth · 1 review · Experienced 2026-06-25 ·
★★★★★
reputable company
promptly responded
Reply from Smartsaker2026-06-26
Dear Ruth,
Thank you very much for taking the time to share your feedback.
We truly appreciate your kind words and are delighted to know that you were satisfied with our prompt response. Providing timely and reliable service is one of our top priorities, and it is rewarding to hear that our efforts made a positive impression.
Your feedback is a great encouragement to our team and motivates us to continue delivering the highest level of service. If there is anything else we can assist you with in the future, please do not hesitate to contact us.
Thank you once again for your support. We look forward to serving you again.
Best regards,
Smartsaker
J
Joy Pizzitola · 1 review · Experienced 2026-06-20 ·
★★★★★
Fuel Pump ordered didn't realize for diesel only
Ordered a fuel transfer pump but didn't realize that if I had read further on would find out that couldn't use it for gasoline which is what I ordered it for. Emailed them back advising didn't realize my mistake till opened box looked at instruction manual and it says diesel and can not use it with gasoline. They emailed me back within a day and said no problem and refunded my money back in which I have already received in less than a week from the time I received the package in. Thank you thank you so much I appreciate your great customer service
Reply from Smartsaker2026-06-25
Dear Joy,
Thank you so much for taking the time to share your experience.
We’re glad we were able to assist you quickly and process your refund without delay. We also appreciate your understanding regarding the product usage, and we’re pleased that the matter was resolved smoothly within a short time.
Your kind words about our customer service mean a lot to our team. We truly appreciate your support and trust.
Thank you again, and we look forward to serving you in the future.
Best regards,
Smartsaker
d
danny harness · 1 review · Experienced 2026-06-23 ·
★★★★★
Made it easy for me and great…
Made it easy for me and great support...thank you!
Reply from Smartsaker2026-06-25
Dear Danny,
Thank you very much for your kind feedback!
We’re truly pleased to hear that you found the process easy and had a great experience with our support team. Making things simple and providing helpful, responsive assistance is always our goal, so it’s wonderful to know we met your expectations.
Your appreciation means a lot to our team and encourages us to continue improving our service.
Thank you again for your support and for taking the time to share your experience.
Best regards,
Smartsaker
E
Eve Lawson · 4 reviews · Experienced 2026-06-24 ·
★★★★★
Quick Response and Timely Refund
I ordered the stool on the tire for my son-in-law's truck. Unfortunately his tire was too wide for the product. I reached out to customer support and they responded quickly and issued my refund quickly. I appreciate their quick responses and understanding in why I needed to cancel. Thank you so much!
Reply from Smartsaker2026-06-25
Dear Eve,
Thank you for taking the time to share your experience.
We’re sorry to hear that the product was not compatible with your son-in-law’s truck tire, but we’re glad our customer support team was able to assist you quickly and process your refund without delay.
We truly appreciate your understanding and your kind words about our responsiveness and service. Your feedback means a lot to our team.
Thank you again for your support.
Best regards,
Smartsaker
these guys are great bought am item that’ that didn’t work for us they refunded without hesitation these guys are great will be buying again in the future.
Reply from Smartsaker2026-06-22
Dear customer,
Thank you for sharing your experience with us. We’re glad to hear that the refund process was handled smoothly and without any issues, and that you found our service helpful.
We truly appreciate your trust and kind words. It’s always our goal to make things right quickly and ensure a positive experience, even when a product doesn’t work out as expected.
We look forward to serving you again in the future.
Best regards,
Smartsaker
C
Cheri · 5 reviews · Experienced 2026-06-20 ·
★★★★★
Excellent customer service from Kaus…
Excellent customer service from Kaus with fast response to my return/refund on the mini blender I had ordered.
Thank you,
Reply from Smartsaker2026-06-22
Dear Cheri,
Thank you for taking the time to share your experience with us. We’re very glad to hear that Kaus was able to assist you promptly with your return and refund process for the mini blender.
Providing fast and helpful customer service is always our priority, and your kind words are truly appreciated. We will be sure to pass your feedback along to Kaus and the team.
If you need any further assistance in the future, please don’t hesitate to reach out to us.
Best regards,
Smartsaker
c
customer · 6 reviews · Experienced 2026-06-17 ·
★★★★★
I have had 2 no Saker 4inch chainsaws…
I have had 2 no Saker 4inch chainsaws and both failed.
With the first one Smartsaker gave me a discounted price on a new one whcih I purchased - that has failed.
Sadly Smartsaker do not respond to any emails.
I would not go near them with a barge pole - stay clear of them
Reply from Smartsaker2026-06-18
Dear customer,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about the issues you have experienced with your Saker 4-inch chainsaws.
We’re unable to locate your order based on the review alone. Please contact us at [email protected] with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
We appreciate your feedback and sincerely apologize for the inconvenience caused.
Best regards,
Smartsaker
M
Marilyn Lee · 2 reviews · Experienced 2026-06-16 ·
★★★★★
I appreciate that since the product…
I appreciate that since the product didn't work for me the way I had hoped, that the customer representative responded quickly to return the expense to my credit card and let me know what I would need to do then. The 4 stars rating is because the product didn't work for me. The customer service was 5 stars!
Reply from Smartsaker2026-06-17
Dear Marilyn,
Thank you very much for taking the time to share your experience and for your thoughtful review.
We’re sorry to hear that the product did not meet your expectations, but we’re very pleased that our customer service team was able to assist you promptly with your refund, and clearly guide you through the next steps. Your satisfaction with our support means a great deal to us.
We truly appreciate your honest feedback and your recognition of our customer service. If there is anything else we can help you with in the future, please don’t hesitate to reach out—we’re always here to assist.
Best regards,
Smartsaker