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Home & Garden

Smartsaker

100 reviews

4.0100 reviews
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About Smartsaker

Data updated
Website
www.smartsaker.com
Category
Home & Garden
Location
United States · Beverly Hills
Status
Unclaimed
Last 12 months
100 reviews
Replies to negative
100% (9/9)
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Is Smartsaker legit?

Smartsaker (www.smartsaker.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 61% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

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Elizabeth Saitta · 7 reviews · Experienced 2026-06-01 ·

I ordered an item a bit over $100.00

I ordered an item a bit over $100.00. I ordered in error and explained I am elderly and don't read all the fine print sometimes. I offered to mail it back to them. They are so kind!! Within a couple of days I had my refund. Another thing is, they found my apartment building and put the item inside the building!!! Between DoorDash and a company named GO???? I've had 4 items delivered to the wrong building and apartment number. The total delivery errors is now 5 since May 1. So, tell your staff doing the heavy lifting, THANK YOU!!! Best Regards!!

Reply from Smartsaker2026-06-16

Dear Elizabeth, Thank you very much for sharing your experience and for your kind words. We are truly sorry for the initial confusion with your order, but we are very glad to hear that our team was able to assist you quickly and process your refund within a few days. Providing understanding and efficient support to our customers is always our priority, and we’re happy we could help resolve the situation for you. We are also very pleased to hear that your delivery was successfully located and placed inside your building. We truly appreciate your recognition of the effort involved in handling delivery issues, and we will make sure to pass your thanks on to our team. Your encouragement means a lot to us, and we are grateful for your trust and support. If you ever need assistance in the future, we will always be here to help. Best regards, Smartsaker

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Onrea Derose · 2 reviews · Experienced 2026-06-13 ·

The company sent the wrong sized board

The company sent the wrong sized board. They refunded me and I purchased the larger size. They are quick in resolving issues. I highly recommend.

Reply from Smartsaker2026-06-15

Dear Onrea, Thank you very much for taking the time to share your experience with us. We’re glad to hear that your issue with the wrong-sized board was resolved quickly through a refund, and that you were able to purchase the larger size that better suits your needs. We also truly appreciate your kind words about our fast issue resolution and your recommendation. Your support means a lot to us. If you ever need any assistance in the future, please feel free to reach out. Best regards, Smartsaker

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Bobby Cinnamond · 1 review · Experienced 2026-06-11 ·

Very very good thats

Reply from Smartsaker2026-06-15

Dear Bobby, Thank you very much for your kind comment. We’re really happy to hear that you’re satisfied with the product and had a great experience. Your support and positive feedback mean a lot to us and motivate our team to keep improving. If you ever need any assistance in the future, please feel free to reach out anytime. Best regards, Smartsaker

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Brenda · 2 reviews · Experienced 2026-06-10 ·

The product was late, but...

The product was late, but Smartsaker made it right with a refund and then didn't ask for the money back after I got it in the mail. So here's the bad news (for me). My daughter sat on the cushion once and begged to keep it because it made her lower back feel so good. So I wished her a happy birthday, and away she went with my wonderful support cushion.

Reply from Smartsaker2026-06-15

Dear Brenda, Thank you for taking the time to share your experience with us. We’re glad to hear that our team was able to resolve the delivery issue to your satisfaction and provide a refund when the product arrived late. We’re especially pleased to know that the cushion brought relief and comfort—though we completely understand it may not have ended up where you originally planned! Your feedback means a lot to us, and we truly appreciate your support and understanding. If you ever need anything in the future, we’re always here to help. Best regards, Smartsaker

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Scott S · 4 reviews · Experienced 2026-06-09 ·

Great Customer Service!

I made a mistake and doubled my order so I emailed their help contact and the next day Kaus emailed me and had taken care of everything after reading my email. I’ll update after I receive my order.

Reply from Smartsaker2026-06-12

Dear Scott, Thank you so much for your feedback and for sharing your experience. We’re glad to hear that your request was handled promptly and that our team was able to assist you in resolving the duplicate order. We always strive to respond quickly and make the process as smooth as possible, so it’s great to know this met your expectations. We truly appreciate your trust and support. If you have any questions when your order arrives, please don’t hesitate to reach out—we’re always happy to help. Best regards, Smartsaker

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Carolyn Joyce · 1 review · Experienced 2026-06-10 ·

Customer service Smartsaker

I had an issue with delivery of my item and the company I order from responded immediately to resolve the issue

Reply from Smartsaker2026-06-12

Dear Carolyn, Thank you for sharing your experience. We’re very sorry for the inconvenience you encountered with the delivery of your item, but we’re glad to hear that our team was able to respond quickly and resolve the issue for you. Providing prompt support and making sure our customers are taken care of is very important to us, and we truly appreciate your feedback. If you need any further assistance, please don’t hesitate to reach out—we’re always here to help. Best regards, Smartsaker

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Michael Feldstein · 10 reviews · Experienced 2026-06-11 ·

How come I didn't get no updates on my…

How come I didn't get no updates on my order number 2.Come 3 times money was taken out of my bank from target.Could somebody get back to me and let me know what is going on?And what i'm getting my package

Reply from Smartsaker2026-06-12

Dear Michael, Thank you for reaching out. We have reviewed your order and would like to confirm that the extra orders have been canceled and refunds have been issued for them. We have also replied to your previous email regarding this matter. If you have not received our email, it may have been filtered into your spam or junk folder. To ensure you receive our update, we will be contacting you again from [email protected] to provide the details regarding your order and refund. We appreciate your patience and apologize for any confusion or inconvenience this may have caused. Best regards, Smartsaker

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customer Grace S Galindo · 3 reviews · Experienced 2026-06-08 ·

That this organization can be trusted and stand by their products.

After submitting my concern of a damaged package that looked it had been opened before being sent to me and the equipment did not function at all when I assembled it. They were fast to respond to my concern and refunded my money back with instructions to dispose of the equipment with no problems at all. I would trust this organization again to purchase and would recommend anyone to do so as well.

Reply from Smartsaker2026-06-12

Dear Grace, Thank you so much for sharing your experience. We sincerely apologize that your item arrived damaged and did not function properly. We’re glad we could address your concern quickly and provide a full refund with clear instructions for disposal. It’s wonderful to hear that our resolution restored your trust, and we truly appreciate your recommendation. Your feedback means a lot to our team and encourages us to continue providing prompt and helpful service to all our customers. We look forward to serving you again in the future! Best regards, Smartsaker

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David Stephenson · 14 reviews · Experienced 2026-06-08 ·

Doh!!

I made a stupid error ordering some goods and not until the confirmation order arrived did I notice I had ordered twice. I quickly made contact and Kaus responded to my error, correcting the order and arranging a credit. The whole epIsode was dealt with speed and efficiency. Thank you Kaus.

Reply from Smartsaker2026-06-10

Dear David, Thank you for taking the time to share your experience with us. We’re glad to hear that Kaus was able to respond quickly and assist you in correcting the duplicate order and arranging the credit. We also appreciate your kind words regarding the speed and efficiency with which your case was handled. We understand that ordering mistakes can happen, and we’re pleased we could help make the process smooth and straightforward for you. Your feedback is greatly appreciated, and we will be sure to share your comments with Kaus and the team. Thank you again for your support. Best regards, Smartsaker

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Margaret · 8 reviews · Experienced 2026-06-09 ·

I ordered an exercise band which never came…

I ordered an exercise band which never came. I found it very hard to find the company. When I did, I couldn't find the support for a product, just if I had an account or wanted an account. I did get a place to tell my complaint and did get support which was prompt. I was told by Kaus that I would get a refund within a few days. He told me my package was lost in transit. He was very helpful, but I can't say the same for Smartsaker.com I ordered it on 22/04/2026 about 1 1/2months ago.

Reply from Smartsaker2026-06-10

Dear Margaret, Thank you for taking the time to share your experience with us. We are truly sorry for the inconvenience you experienced with your order and for the difficulty you had in locating the appropriate support channels. We sincerely apologize for the frustration and delay this may have caused. We are glad to hear that Kaus was able to assist you promptly regarding the lost package and that your refund has now been completed. We appreciate your patience throughout this process and are pleased that the matter has been resolved. Your feedback is very important to us, and we will continue working to improve both our service and customer support experience. Thank you again for your understanding and for bringing this to our attention. Best regards, Smartsaker

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Monica Flores · 4 reviews · Experienced 2026-06-08 ·

This company really take good care of…

This company really take good care of their customers and stand by their products, I have dealt with many companies that are unwilling to make adjustments for returns or complaints, but this vendor really showed me that customers satisfaction is their priority. I would definitely recommend this company. Mrs Flores

Reply from Smartsaker2026-06-09

Dear Monica, Thank you so much for your wonderful feedback! We are thrilled to hear that you had a positive experience with our team and that we were able to meet your expectations. Your satisfaction is always our top priority, and it’s incredibly rewarding to know that our efforts made a difference. We truly appreciate your recommendation and your trust in us. Please don’t hesitate to reach out if you need any assistance in the future—we’re always here to help. Best regards, Smartsaker

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Milagros Pardo · 5 reviews · Experienced 2026-06-05 ·

The customer service was very quick to…

The customer service was very quick to respond and they were very understanding of my reason to return the product. It is a responsible company that one can count on to get the service one expect when purchasing products. Thank you

Reply from Smartsaker2026-06-08

Dear Milagros, Thank you for your kind feedback. We are delighted to hear that our customer service team was able to respond promptly and handle your return in a way that met your expectations. Providing reliable, professional, and understanding support is a priority for us, and it is rewarding to know that your experience reflected this. We sincerely appreciate your trust and your support. Best regards, Smartsaker

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Shar T. · 1 review · Experienced 2026-06-01 ·

I accidentally purchased an item and…

I accidentally purchased an item and when I realized I made an err, I reached out and they responded ASAP and refunded me. They were very professional and expedited the process! I would order with them in the future.

Reply from Smartsaker2026-06-08

Dear customer, Thank you for taking the time to share your experience. We are pleased to hear that our team was able to assist you promptly and resolve the issue with your order efficiently. Providing professional, responsive, and reliable support is very important to us, and we are glad that the refund process met your expectations. We truly appreciate your kind words and your trust, and we look forward to serving you again in the future. Best regards, Smartsaker

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Del · 4 reviews · Experienced 2026-05-26 ·

I am happy I did receive my order

I am happy I did receive my order. It took about 3 weeks I did get my order from my neighbor. He said they were just sitting on top of the mail box. I'm not going to complain thank GOD I got my products. Will definitely think real hard before ordering again 😐

Reply from Smartsaker2026-06-02

Dear Del, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the delivery situation. We understand how frustrating it must have been to have your order left in an unexpected location and the delay of three weeks. We are glad to hear that you ultimately received your products safely. Your feedback is very valuable, and we will continue to work on improving the shipping and delivery process to prevent situations like this in the future. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience should you choose to shop with us again. Best regards, Smartsaker

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Andrew Miles · 1 review · Experienced 2026-05-06 ·

Measuring accuracy improves with the…

Measuring accuracy improves with the multifunction scribing tool. Precise marking, easy handling, and useful for carpentry work.

Reply from Smartsaker2026-06-02

Dear Andrew, Thank you for sharing your experience with our multifunction scribing tool. We are pleased to hear that it has helped improve your measuring accuracy and provided reliable support for your carpentry work. It is great to know that you found the tool precise in marking, easy to handle, and practical for your needs. Your feedback is very valuable to us and encourages our continued commitment to developing high-quality, user-friendly tools. We sincerely appreciate your support and look forward to serving you again in the future. Best regards, Smartsaker

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Brogan DiFlorio · 2 reviews · Experienced 2026-05-23 ·

Great customer service.

Reply from Smartsaker2026-06-02

Dear Brogan, Thank you for your kind feedback. We are delighted to hear that you had a positive experience with our customer service. Providing attentive and helpful support is very important to us, and your recognition encourages our team to continue delivering excellent service. We sincerely appreciate your support and look forward to assisting you again in the future. Best regards, Smartsaker

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Finnian K. · 1 review · Experienced 2026-05-11 ·

Cordless string trimmers offer strong…

Cordless string trimmers offer strong cutting performance with the freedom of no cables. Very useful for lawn edges and quick garden maintenance work.

Reply from Smartsaker2026-06-01

Dear Finnian, Thank you for sharing your experience with the cordless string trimmer. We are pleased to hear that it provides strong cutting performance and the convenience of cordless operation, making it very useful for trimming lawn edges and completing quick garden maintenance tasks. We are committed to delivering practical and reliable tools that enhance both efficiency and ease of use for our customers. Your feedback is greatly appreciated and will help us continue to improve our products. If you have any questions or need further assistance, please feel free to contact us at any time. Best regards, Smartsaker

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Gideon clark · 2 reviews · Experienced 2026-05-23 ·

The mini chainsaw 6-inch feels strong…

The mini chainsaw 6-inch feels strong and easy to control. Lightweight design, precise cutting, and perfect for branches and small wood work. Great customer support too.

Reply from Smartsaker2026-06-01

Dear Gideon, Thank you for sharing your feedback on the 6-inch mini chainsaw. We are pleased to hear that you find it strong, easy to control, and lightweight, with precise cutting performance suitable for branches and small wood work. We are also glad to know that you are satisfied with our customer support. Providing reliable products and responsive service is always our priority, and your feedback is greatly appreciated. If you have any questions or need further assistance, please feel free to contact us at any time. Best regards, Smartsaker

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Bruce Kitchens · 1 review · Experienced 2026-05-29 ·

DIY Lawn Aeration

First, the Smartsaker lawn aerator arrived several days ahead of the expected delivery date, a pleasant surprise. I had some confusion on my part after ordering the aerator, however the customer service rep, Kaus, was extremely helpful and was able to clear up my confusion. Several days of rain have kept me from testing the aerator. This morning I was able to start using the aerator on some trouble spots in the lawn and it appears that I have a very handy devise to aerate the lawn. Again, Kaus thank you for your patience in the purchase of this product.

Reply from Smartsaker2026-06-01

Dear Bruce, Thank you for taking the time to share your experience with the lawn aerator. We are pleased to hear that the product arrived earlier than expected and that your initial interactions with our customer service team were helpful in resolving your questions. We are also glad to know that you have begun using the aerator and that it appears to be a useful tool for addressing your lawn care needs. Your feedback is very much appreciated and will be shared with our team. We will also make sure to pass along your kind words to our customer service representative, Kaus, for the support provided during your purchase experience. If you have any further questions or need assistance, please feel free to contact us at any time. Best regards, Smartsaker

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David Allen · 1 review · Experienced 2026-02-13 ·

Mini chainsaw is compact but powerful…

Mini chainsaw is compact but powerful enough for garden trimming and small wood cutting tasks. Lightweight design makes it easy to control.

Reply from Smartsaker2026-06-01

Dear David, Thank you for sharing your feedback on the mini chainsaw. We are pleased to hear that its compact size and powerful performance make garden trimming and small wood cutting tasks easier, and that the lightweight design provides excellent control. We are committed to providing practical and reliable tools that enhance convenience and efficiency for our users. Your comments are greatly appreciated and help us continue to improve our products. If you have any questions or need further assistance, please feel free to contact us at any time. Best regards, Smartsaker