Smartsaker (www.smartsaker.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 61% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Dear Tauheedah,
Thank you for sharing your experience with us.
We're sorry to hear that the item was defective, but we're glad our team was able to process your refund smoothly and without any hassle. We always aim to make our customers' experiences as easy and straightforward as possible when issues arise.
We appreciate your understanding and thank you for giving us the opportunity to assist you. We hope to serve you again in the future.
Best regards,
Smartsaker
Have not received merchandise paid for.
Have not been able too contact customer service.
I have emailed, messaged, with no response.
Tracking is a joke. Smart Shaker seat was in Chicago 2 weeks ago. Today tracking shows in Indianapolis Ind. Still not received.
Reply from Smartsaker2026-08-04
Dear Linwood,
Thank you for bringing this to our attention, and we sincerely apologize for the delay and the frustration you've experienced.
We understand your concern regarding the shipping status and the difficulty you've had trying to reach us. After checking our records, we found that we have responded to your previous email. It's possible that our reply was filtered into your spam/junk folder or was not successfully delivered.
To make sure you receive our message, we will contact you again using [email protected] with the latest update on your order and to assist you further.
We truly appreciate your patience and apologize for the inconvenience. We remain committed to resolving this issue.
Best regards,
Smartsaker
A
Aletha · 3 reviews · Experienced 2026-08-03 ·
★★★★★
Thank you, Kaus
Thank you, Kaus, for your quick and helpful response in refunding the Gel Cushion. So sorry it did not work out, but I am really enjoying the Chair Support.
Reply from Smartsaker2026-08-05
Dear Aletha,
Thank you so much for your kind words! We're glad Kaus was able to assist you with the refund promptly. While we're sorry the Gel Cushion wasn't the right fit for your needs, we're delighted to hear that you're enjoying the Chair Support.
Your satisfaction means a great deal to us, and we truly appreciate your understanding and support. If you ever need any further assistance, please don't hesitate to reach out.
Best regards,
Smartsaker
D
David · 5 reviews · Experienced 2026-08-01 ·
★★★★★
DO NOT order from this company
DO NOT order from this company. I ordered a cable detector, firstly they charged me twice. I asked for a refund on the second item, they said they would process it, they didn’t. They delivered 2 items after about 6 weeks. Here’s the bonus, they don’t work. I’ve tried again to complain, but I get no reply. Total scam.
Reply from Smartsaker2026-08-05
Dear David,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this has caused.
We understand your concerns regarding the duplicate charge, the delayed delivery, the issue with the products, and the lack of timely communication.
We’re unable to locate your order based on the review alone. Please contact us at [email protected] with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Thank you for your patience while we sort this out.
Best regards,
Smartsaker
Kaus was very helpful with an issue I had ordering the cushion. Thank u!
Reply from Smartsaker2026-08-03
Dear Cindy,
Thank you so much for taking the time to share your feedback!
We're delighted to hear that Kaus was able to help you with your cushion order. We'll be sure to pass along your kind words—they'll mean a lot to him.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Smartsaker
L
L Bourletsika · 1 review · Experienced 2026-07-30 ·
★★★★★
Excellent service
Excellent service! Product delivered timeously, prompt responses to my email communication, which is extremely rare. As soon as I mentioned the product was not suitable to me I received a refund immediately. I highly recommend this seller as they deal with their customers honestly and promptly. I would use them again
Reply from Smartsaker2026-07-31
Dear Bourletsika,
Thank you so much for taking the time to share your wonderful feedback.
We're delighted to hear that you had such a positive experience with our service. Providing timely delivery, prompt communication, and a smooth resolution process is always our goal, and we're pleased that we were able to assist you quickly with your refund.
Your kind words about our honesty and customer service mean a great deal to our team. We truly appreciate your recommendation and your trust in our company.
Thank you again for your support. We look forward to serving you again in the future.
Best regards,
Smartsaker
N
NASER MOHAMMED · 2 reviews · Experienced 2026-07-27 ·
★★★★★
Customers' service is excellence and…
Customers' service is excellence and give fast reply and helping to solving any issue.
I am honoring staff and its services.
Reply from Smartsaker2026-07-31
Dear Naser,
Thank you for taking the time to share your feedback.
We're delighted to hear that you had a positive experience with our customer service team. Providing fast responses, helpful support, and effective solutions is always our priority.
Your appreciation means a great deal to our staff and encourages us to continue delivering excellent service to our customers.
Thank you again for your kind words and support. We look forward to assisting you again in the future.
Best regards,
Smartsaker
J
Jane Houston · 3 reviews · Experienced 2026-07-23 ·
★★★★★
Exceptional customer service
I asked to cancel my order three days in because I found a faster delivery. To my surprise they immediately responded and I had my money back the next day. Exceptional customer service.
Reply from Smartsaker2026-07-27
Dear Jane,
Thank you very much for sharing your experience. We’re glad to hear that our team was able to respond quickly and assist you with your cancellation request.
We understand that plans can change, and we always strive to make the process as smooth and convenient as possible for our customers. We’re pleased that your refund was handled promptly and that you were satisfied with our service.
Your kind words about our customer service mean a lot to our team. Thank you again for your support and for taking the time to share your feedback.
Best regards,
Smartsaker
A
Andra Swann · 1 review · Experienced 2026-07-14 ·
★★★★★
Slight delay
There was a slight delay (30Hours) in replying to my email. Then Kaus replied and we settled the problem within 3 days.
Reply from Smartsaker2026-07-27
Dear Andra,
Thank you for taking the time to share your experience. We appreciate your understanding regarding the slight delay in our initial response.
We’re glad to hear that Kaus was able to assist you and that the issue was resolved within a few days. Providing helpful communication and effective solutions is very important to us, and we’re happy that our team could help address your concern.
Thank you again for your patience and feedback. We truly appreciate your support and will continue working to provide better service to our customers.
Best regards,
Smartsaker
B
Bev · 265 reviews · Experienced 2026-07-20 ·
★★★★★
Great seat advertisement
I saw the advertisement for the seat cushions and ordered 2 , 1 for my mam and 1 for my dad .
It was a good delivery time , they were of good quality , a good price but sadly had to ask for a refund as they weren't suitable for my parents .
I contacted the seller , who then responded the following day and when I explained they granted me a refund .
They were very understanding and as I say , they seats are of good quality and a good price with great customer service
Reply from Smartsaker2026-07-27
Dear Bev,
Thank you very much for taking the time to share your detailed experience. We’re glad to hear that you were pleased with the delivery time, product quality, and value of the items.
We’re sorry that the seat cushions were not suitable for your parents, but we’re happy that our customer service team was able to assist you with the refund process and provide a smooth experience.
We truly appreciate your kind words about our team’s understanding and support. Customer satisfaction is very important to us, and we always strive to provide helpful service and a positive experience, even when a product may not be the right fit.
Thank you again for your support and for sharing your feedback. We truly appreciate it.
Best regards,
Smartsaker
S
Susan Seely · 1 review · Experienced 2026-07-21 ·
★★★★★
Thank you so very much for your help
Thank you so very much for your help, best help from your company, your employees are great and they get the job done with no problems. Wish more customer service's were like your staff is. Thank you very much!
Susan Seely
Reply from Smartsaker2026-07-23
Dear Susan,
We truly appreciate your recognition of our team and are delighted to hear that our service met your expectations. Our goal is always to provide helpful, efficient, and reliable support, and it means a great deal to know that our employees were able to assist you and get everything resolved smoothly.
We will be sure to share your encouraging feedback with our team. Comments like yours motivate us to continue providing the best possible customer experience.
Thank you again for your trust and support. We sincerely appreciate your business and look forward to assisting you again in the future.
Best regards,
Smartsaker
It is so comfortable, I am five slipped discs untreated over 40 years, I really appreciate the comfort it is giving me.
Reply from Smartsaker2026-07-22
Dear Kathleen,
Thank you so much for sharing your experience with us.
We're truly glad to hear that our product has brought you comfort. Knowing that it has made a positive difference, especially after the challenges you've faced over the years, means a great deal to us.
Thank you for your trust and support. We sincerely hope our product continues to provide you with lasting comfort, and we wish you all the best.
Best regards,
Smartsaker
We had an issue with one of their products and contacted the company via email. Within a couple of days, they had contacted us, offered us a very fair compromise which we accepted, and a day later had our refund processed and going.
I have to say that I was very pleased with their support dept! Thank you!
Reply from Smartsaker2026-07-21
Dear Ruth,
Thank you for taking the time to share your experience with us.
We sincerely appreciate your understanding and patience while we worked to address your concern. We are pleased to know that our support team was able to communicate with you promptly, provide a satisfactory solution, and process your refund in a timely manner.
Your kind words regarding our support team are greatly appreciated and will be shared with the team. Providing professional, efficient, and customer-focused service is always our priority.
Thank you again for your trust and support. We truly value your feedback and look forward to the opportunity to serve you again in the future.
Best regards,
Smartsaker
J
James E. Omahony · 3 reviews · Experienced 2026-07-15 ·
★★★★★
Delivery was reported but it wasn't
Delivery was reported to me but in fact, the order wasn't delivered at that time. When I told Smartsker that I had not received the order, Kaus (Support), immediately authorized a full refund. That was unexpected but much appreciated.
Reply from Smartsaker2026-07-20
Dear James,
Thank you for taking the time to share your experience with us.
We're truly sorry for the confusion caused by the incorrect delivery status of your order. We understand how frustrating that situation can be. We're pleased to hear that Kaus was able to assist you promptly by arranging a full refund.
Your kind words and recognition mean a great deal to our team. We strive to provide responsive and reliable customer support, especially when unexpected issues arise.
Thank you for your trust and understanding. We sincerely appreciate your support and look forward to serving you again in the future.
Best regards,
Smartsaker
B
Bezawit · 5 reviews · Experienced 2026-07-09 ·
★★★★★
My product wasn't working properly
My product wasn't working properly. I contacted customer service the next day, and they looked into my concern. The customer service team quickly came to a resolution and resolve to my issue right away. I can respect that! A company who value their customer first, meaning, this company didn't lose a customer. I will support again in the near future. Thank you for handling my situation with professionalism!
Reply from Smartsaker2026-07-20
Dear Bezawit,
Thank you so much for taking the time to share your experience with us.
We sincerely appreciate your patience while we looked into your concern. We're glad our customer service team was able to resolve the issue quickly and to your satisfaction.
Your kind words mean a great deal to us. Providing excellent products and outstanding customer service is always our top priority, and we're grateful for the opportunity to make things right.
Thank you for your trust and continued support. We truly value you as our customer and look forward to serving you again in the near future. If there's ever anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Smartsaker
G
G. Morgan Becker · 1 review · Experienced 2026-07-15 ·
★★★★★
This is the 2nd time I’ve attempted to…
This is the 2nd time I’ve attempted to write positive comments about the help and support I received from a representative who identified himself as “Klaus” following a problem with a new SAKER Mini Chain Saw. After typing an extensive review, all satisfactory and positive, I was asked to send a code [8466] sent to me via e-mail. Unfortunately in my effort to find the code, I loss my reply. Perhaps, or hopefully it got sent under my 5 START review.
G.Morgan Becker
Reply from Smartsaker2026-07-16
Dear G. Morgan,
Thank you very much for taking the time to share your experience with us. We sincerely appreciate your kind words and your positive feedback regarding the support you received from Klaus.
We are sorry to hear that you experienced difficulty while submitting your review and that your original message may have been lost during the verification process. Please rest assured that we truly appreciate your 5-star feedback and your recognition of Klaus’s assistance.
Your satisfaction and support mean a great deal to us. We will share your compliments with Klaus and our support team as encouragement to continue providing excellent service to our customers.
Thank you again for choosing the SAKER Mini Chain Saw and for your trust in our products.
Best regards,
Smartsaker
Dear Marline,
Thank you for your kind feedback!
We’re glad to hear that you found our team helpful. Providing friendly and reliable support is very important to us, and we truly appreciate your recognition.
Thank you for your support, and we look forward to assisting you again in the future.
Best regards,
Smartsaker
J
Jai Harrysunker · 4 reviews · Experienced 2026-07-14 ·
★★★★★
fast delivery,solid product,well priced…
fast delivery,solid product,well priced ,beautifully made
Reply from Smartsaker2026-07-15
Dear Jai,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you were pleased with the fast delivery, the quality of the product, its value, and the craftsmanship. Knowing that you had such a positive experience means a great deal to our team.
Your support and kind words encourage us to continue providing high-quality products and excellent service. We truly appreciate your trust and look forward to serving you again in the future.
Best regards,
Smartsaker
Made a mistake with my purchase. Customer service was great understand and quick to reply and resolve the issue
Reply from Smartsaker2026-07-15
Dear Patti,
Thank you for taking the time to share your experience with us.
We're glad to hear that our customer service team was able to understand your situation, respond quickly, and help resolve the issue with your purchase. Providing helpful and efficient support is always our goal, and we're happy that we could assist you.
We truly appreciate your kind words and your trust in us. Thank you for giving us the opportunity to help, and we look forward to serving you again in the future.
Best regards,
Smartsaker
G
George Keidel · 1 review · Experienced 2026-07-14 ·
★★★★★
Very Pleased!
Kaus did a great job in addressing my issue. He issued me a full refund for an order that was lost. Thank you!
Reply from Smartsaker2026-07-15
Dear George,
Thank you for taking the time to share your experience with us.
We're pleased to hear that Kaus was able to assist you and resolve the issue with your lost order by providing a full refund. We’re glad our customer service team could make the process as smooth and convenient as possible for you.
Your kind words and recognition mean a lot to Kaus and our entire team. We are committed to providing prompt, helpful, and professional support whenever our customers need us.
Thank you again for your understanding and support. We truly appreciate your feedback and hope to have the opportunity to serve you again in the future.
Best regards,
Smartsaker