Smilebox (www.smilebox.com) has a 4.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 80% of negative reviews; 21 of them were added in the last 12 months. Last updated 2026-08-10.
This company makes it super difficult to cancel subscriptions and although I have paid for many years I do not have have access to old creations. There is no way to cancel online and the phone number they provide does not give access to a live agent. The site is not easy to use and has not signifIcantly improved over the years. Do not waste your money like I have! I did finally figure out how to cancel by email and when I complained about the process the agent gaslighted me by telling me it was my fault for not knowing that I had signed up many years ago on a desk top and that is why I could not cancel it when accessing the site on my phone. They have also refused any compensation
I am super disappointed in this company!
Reply from Smilebox2025-09-29
Hello! We are terribly sorry for the inconvenience you faced. We would like to confirm that we do not offer support via phone, but you received a reply within 10 minutes of contacting us. Please check the latest email we sent you, and let's find the best solution! We are doing our best to help you out! Thank you for your time and understanding!
E
Eva Campanella美国 · 3 reviews · Experienced 2025-08-07 ·
★★★★★
Unable to send creations to contacts
Your staff has always been extremely helpful whenever I have had problems. The latest one was that I couldn't send my creation to my contacts, the little box that always appears on the side of each name, wasn't there. Maria, your agent took care of my problem immediately and solved it.
Reply from Smilebox2025-08-08
Thank you for sharing your feedback as well! We are always here if you need any help.
I just realized this company has been charging me an annual subscription since 2015. The link to cancel is not working. I suggest someone from your company contact me.
I replied to the email this compnay sent requesting to cancel this account AND I STILL HAVEN'T HEARD BACK FROM THEM CONFIRMING THE CANCELLATION!
Reply from Smilebox2025-07-19
Hello! We are sorry for the inconvenience you faced. Please note that we send the reminders about the upcoming charges to the email address stated in your account. Could you please check the email from us, as we contacted you to resolve the case? Thank you!
susan goodnature美国 · 2 reviews · Experienced 2025-05-01 ·
★★★★★
response to resolving a billing…
Prompt response to resolving a billing issue in a professional manner.
Reply from Smilebox2025-05-02
Great comment, thanks!
R
Richard Marquez美国 · 3 reviews · Experienced 2025-04-25 ·
★★★★★
Good slideshow app for beginners with lots of features.
Smilebox Plus is a good slideshow app for beginners with lots of features. However, since inception, this is now a web based app and lacks upload quality as was before. It no longer uploads video clips which I loved. I miss the old product (non web based) plus the pro version is pricey. Overall good but lacks newer features for family and sporting events like baseball, soccer, kids musicals.
Reply from Smilebox2025-04-29
Thank you for sharing your feedback. We will forward it to the relevant team. Thank you for making us a better product!
Smilebox is a great tool for quick, fun, and personalized school projects. It’s easy to use for making invitations, thank-you cards, and slideshows. The templates are fantastic, and adding music makes my projects stand out. Highly recommend Smilebox for anyone who wants to create beautiful projects fast!
Reply from Smilebox2025-04-28
We appreciate your review!
C
Cathy美国 · 1 review · Experienced 2025-04-20 ·
★★★★★
Excellent choice for creative thinkers
Smilebox is great software for those special projects or moments that you want to capture. I have used it for slide shows with music of my choice. There are numerous options available for cards, invitations etc. it’s easy to use. Support is available if needed.
Reply from Smilebox2025-04-27
Thanks so much! We're glad you're enjoying the features and finding it easy to use. Always here if you need support!
I have always enjoyed using the software. Questions were always answered in a timely manner.
Reply from Smilebox2025-04-17
We are always here for you! :)
J
Jeff Hay美国 · 8 reviews · Experienced 2025-04-11 ·
★★★★★
Responsive customer service
Smilebox team listened to my concern and responded with a quick resolution. Not only is smilebox a great product, they also care about their customers (very rare these days).
Every time I have a special event, this is my go to. My second funeral video is being done but I have done a few other things.
Reply from Smilebox2025-03-21
We are always here for you!
R
Roland Tan澳大利亚 · 3 reviews · Experienced 2025-03-13 ·
★★★★★
Maria's service was par excellence
Maria's service was par excellence! Gave prompt and good advice. Keep it up Maria. Much appreciated.
Reply from Smilebox2025-03-17
We appreciate your feedback :)
M
Maria de Guadalupe加拿大 · 2 reviews · Experienced 2025-02-20 ·
★★★★★
Very kind and efficient
Very kind, quick and efficient service. They helped me answering questions.
I enjoy the service and all the possibilities of collages and art work I can create in the website and program. I have been costumer for 15 years and I love creating at Smilebox
There was a fairly prompt response to my question and some clarification to my situation. The program itself has some glitches but was actually able to figure out some of it on my own.
Reply from Smilebox2025-02-20
We appreciate your feedback, and we will continue improving the website!
