Smilebox

No response took my money and no…

No response took my money and no response.

Great customer support!

Smilebox are not a nice company

Smilebox are not a nice company. I subscribed in 2016 for the purpose of creating a slideshow, and never realised I was going to be billed an annual subscription of nearly US$50 forever or unless I cancelled it (my fault you could say for not reading the detail of their onerous T&C's) . In July 2026 I discovered this ongoing billing (my wife checks our credit card statements and she never questioned me about it unfortunately). I contacted Smilebox to ask to be refunded for 9 out of 11 payments, as I had never logged in and had changed my email address, and never received their renewal reminders. I just got a couple of auto-generated responses referring me to their T&C's. I'm not impressed, and regard it as dishonest, as Smilebox must be able to see in their system when a customer is dormant and has never made contact with them for 10 years nor logged into their account in that same timeframe. DON'T USE THIS RIPOFF/GREEDY/UNETHICAL company no matter how good their templates etc are !! Chris Palmer, New Zealand

Smilebox ROCKS!

I cannot say enough good things about the help I've received from Smilebox Customer Service. They have been the biggest help to me by quickly and courteously answering my unending questions. Thank you Olha and Maria for being there. You're the best (as well as all the other Customer. Service Reps there) On a scale of 1 - 10 ..... I give you all a 15! Thanks again! C.G.

$50 for what amounts to a more…

I was excited to use the platform to make a slideshow for a milestone birthday party. I had used the platform before and was aware that I would need to pay to remove the watermark. I had difficulty accessing pricing information and, when I did finally get to it I was shocked to see that the minimum subscription was an annual plan for $50. The platform was not intuitive, you cannot crop photos or apply a multiple frame layout to a slide. Thankfully, it’s 2026 and there are a variety of free options that, while requiring slightly more upfront work than Smilebox, allow for a customized product that doesn’t cost a minimum of $50

Great customer service.

Quick easy Email Update

I recently needed to update the email address on my Smilebox account, and the process was quick and easy. Compared to other services where verification can be a hassle, this was refreshingly smooth. I really appreciated how straightforward it was.

The problem was solved by the agent

The problem was solved by the agent Quickly.

Smilebox to the rescue!

I had misplaced a video from 10 years ago and couldn’t find it anywhere. Customer service searched and searched until they found it. It was the highlight of my friend’s celebration. I appreciate you all so much. Thank you!

Multiple issues solved

I had multiple issues trying to get the Smilebox to run smoothy after many years of successfully using Smilebox. They gracefully supported me through this transition. It worked and I successfully sent an Easter card to many friends and family. Thanks for the support.

Initially the answer didn’t help my…

Initially the answer didn’t help my problem because it was a program issue - slideshow timing. But, when problem was fixed. I got an update. My problem is now fixed and I was able to complete the slideshow.

Great customer service!!

Support service was great.

I had to text service support and the response was fast and helpful.

My problem was dealt with quickly and…

My problem was dealt with quickly and satisfactorily. As for my feedback in relation to adding all fees are charged in US dollar as this can be confusing and highly shocking when the charge appears on your bank statement I will have to wait and see.

Customer Support for Smilebox is excellent

I have subscribed to Smilebox for many years and have always found Customer Support to be prompt, efficient and courteous. I have had many queries and always found the support so helpful and kind. I fully recommend both the product and the support.

Customer Service is Excellent

I just wanted to say Thank You

I just wanted to say a big, heartfelt thank You.  Your service has brought so much joy into my life. With your help, I’ve been able to create beautiful messages that make my family and friends smile—just like your name promises. You’ve made something that once felt difficult into something delightful. I truly love Smilebox, and I’m so grateful for the kindness and support you’ve shown me. You’ve helped me stay connected with the people I love, and that means the world.

I have enjoyed smilebox for many years…

I have enjoyed smilebox for many years and I've always had a great experience with their product and their prompt customer service

Compassionate Caring Customer Service

Great customer service experience Smilebox

The past 2 days I was in contact with the service helpdesk of Smilebox. I asked to end my account, but I could not login. I experienced great help and willingness from a very nice lady. She responded very fast on my mails, in which I explained my problem. And she stayed with me till now every misunderstanding is solved. She confirmed that my account will be ended after the term I paid for, which was my wish anyway. I compliment her and the company of Smilebox for the customer friendly attitude and help.