Starbucks (www.starbucks.com) has a 2.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 52% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
$6.00 for a meh coffee. Over-roasted at high temp too quickly. Tables are sticky. I don't want to set my lid down in germs. Starbucks should pay its workers and not ask for a 2 or 3 $ tip on top of an overpriced, mediocre coffee. I wouldn't call the teenagers working at Starbucks barristas. You have to go to Naples for a real barristas where I'm happy to tip.
Starbucks delivery service offers the convenience of enjoying your favorite beverages without leaving home. The plus side is the variety of options available for delivery, including hot and cold drinks, pastries, and snacks. Additionally, the delivery process is straightforward, with orders often arriving within the estimated timeframe. However, there are drawbacks to consider. The quality of beverages upon delivery can be inconsistent, with some orders not meeting the same standards as in-store purchases. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while Starbucks delivery offers convenience, improvements in beverage quality and customer service responsiveness are needed to ensure a satisfying experience for customers.
I participated in a Starbucks bonus points challenge after receiving the promotion and completed all of the required steps. However, I never received the promised bonus points. I contacted Starbucks Customer Care to resolve the issue, but my experience was very disappointing. The representative repeatedly talked over me instead of listening to my concerns. I was then asked to provide screenshots and the promotional email, which I promptly submitted. Despite providing all of the requested documentation, I never received a follow-up from the supervisor or any resolution to my case. As a loyal customer, this lack of communication and accountability is frustrating. It feels misleading when a promotional offer is not honored and there is no response after customers comply with the requested verification.
Starbucks do great coffee but what have they done to their pastries 😳. I bought an almond croissant and it had no filling and was so dry! We have tried other pastries thinking we had a bad batch but all equally dry and tasteless. I understand profit margins but Starbucks are taking it too far. Either sell a decent pastry or take them off your menu.
When I order a caramel frappe and they normally use the thick buttery caramel, but sometime they use the darker, thinner, sweeter caramel that is not suppose to be used for this drink and it taste horrible. When I told them they used the wrong one, they argued with me and said they’re the same. They couldn’t answer me when I asked, “Why is one darker and why have two different ones.” This time I was told they were out of it. I pointed over their shoulder to the one they were “out of,” he said, “Oh, I thought we were out of it.” I had to wait longer to get a new one made. As much as they charge for a drink, they should get it right or at least not argue about it. It’s time to stop giving my money away.
I don't know what it is, but every time, regardless of location, when I get an egg & sausage sandwich, when I bite into it I feel compelled to check the bottom to see if paper is stuck to it. Please fix it - i eat these all the time and it's always the same
I’m Faris and every time I go to Starbucks located on 5969 of Mira Mesa I feel different cause they are very nice, polite people, all of them and especially the manager Melissa she is very helpful, they handle your order smartly and fast with a worm welcome smile and you feel like your at home with your family. Thank you so much for being there
Just been in Manchester Victoria Starbucks. The lady behind the counter abruptly nodded for me to go to the till, where nobody was serving, no other customer in the shop at the time. £4:35 for a small coffee she was far too busy gossiping with her colleague than any kind of service and just dumped the coffee down with mo sleeve, it was boiling hot. She clearly lost the ability to say hello, pleaee or thankyou Pointless
Starbucks USA needs to go to @StarbucksUK to understand how to make a Flat White: dense microfoam, strong espresso ristretto shots, and a COMPACT size that keeps the ratios perfect.Meanwhile, Starbucks US treats it like a glorified latte served in a massive cup. Please bring UK standards to US stores! 🇺🇸🇬🇧 #Starbucks #CoffeeLovers #FixTheFlatWhite
More of a brand rather than good coffee. Still my go to though
I was getting my breakfast and a lady was really nice to me and she ordered perfectly her name was Jaz
Ordered two drinks but girl in drive through was asking again and again what i ordered 😡
Really bad service from HR department. GHOSTED me after telling me I was over qualified fir position and need to apply supervisor position. Since then no email or contact in last 2 months. Please don't waste your time w this company. Most unprofessional I've seen from a corporate company.
We wanted cake pops and they said they were out of stock even though there were 2 we saw in stock. They also charged us for boba in our drinks even though they were out of boba.
Online order was canceled before it could be made because of no delivery option. Store confirmed order was canceled never made order but they could not cancel charge, said call 1800 number. I called and they said they were going to record my call but hung up when I wanted to record also. After oevr an hour on the phone I was told in 7-14 days they would return money for order never filled. Carl Miller
After more than 30 years being regular Customer because of good frappucino and Caramel Macciato they put me on black List in Basel because I critice how they work with employees
Visited the STARBUCKS at S Main & Buffalo Speedway this morning and did not appreciate the customer service when ordering. The manager owed me a free coffee from 2 weeks ago and I told the person when placing my order and he said the manager wasn’t there and asked when did this happen and then said, ‘ that’s gone/over’ and brushed me off pretty abruptly and proceeded with my order! I spoke with him at the window and he still had a brush off attitude as though it irritated him that I asked for my free coffee. He did honor my fee coffee but he was just not pleasant at all, no smile, no greeting and I guess he’s just there for the job instead of serving others! When you work in serving the public in any capacity, please treat others how you want to be treated! Builds business! People return because they like the service and how you treat them!
I wish you could keep a light roast coffee on tap/standby. You go to the cashier and they say we only have Pike and a darker roast. I say naturally you can do a light roast pour over. Then you see the cashiers snooty facial disposition. Then they tell you it will take ten minutes so you don't want to order it. The drive thru tells you to go park and come inside for a pour over. No tips for you employees of Starbucks is my policy if Starbucks doesn't make a policy to change the employees attitudes on light roast pour overs.
I received a coupon on my app that said $3 any drink. When I click on details (or maybe it said terms), it said valid July 1 & 2...See you tomorrow. So, I waited and decided to go the next day. When I got there, no coupon/offer and they wouldn't honor it. What a joke. The drink was made but I wasn't paying full price when you sent me a coupon/offer, so I left. They would rather have an unhappy customer and throw the drink away then sell it for the $3 like the coupon said that was sent to me the day before.
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