Starbucks (www.starbucks.com) has a 2.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 52% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Starbucks, Newark Market Place, Nottinghamshire is a fantastic place to stop if you’re in need of a brew. Friendly staff. Fantastic service. Clean. Cheerful inviting atmosphere. Newark Market Place Starbucks is like a family-run coffeehouse, with a huge branded name.
I love Starbucks, it’s one of my go-tos but the workers there aren’t the best. One time I was at a drive-thru and ordered a matcha because they’re one of my favourite drinks. However, the worker was this young woman and she asked “Would you like nnununu syrup?” I had no clue what she was saying so i asked her to repeat herself but she didn’t say it anymore clearly the second time. I asked for her to repeat it over and over again so eventually I just said no. Your workers need to be less thick and speak clearly because this happens quite a lot; some of them don’t even know the menu and ask, “What’s that?” When i ask for a drink. Anyway, enough complaining. But pleaseee bring back the cake pops because they’re the LOML. Your drinks are nicely flavoured, I like the range of frappuccinos and other drinks.
arriving at the drive through in Andover I was struck with that "awful" welcome that goes something like " how you doing today" .. the same question, time after time and its so "wooden" .. very typical larger corporate approach to tell the team members what to say .. its so old !! let them be real humans ! .. anyways, after ordering, paying and driving to the final window I'm met with a large S&C with no straw .. "ooh we have no straws I'm afraid" .. & with the window terminal unable to process refunds I'm asked to park and come into branch for my refund .. no straws - who's heading up procurement ?? have a word ! Hot day, no straws & 5-7 days to get my money back !
I LOVE Starbuck's Caramel Frapuccino bottled drink. I have ordered by the case for 2 years. I have ordered from Amazon and Walmart. About 6 months ago, almost every bottle started containing these gross white balls. I Googled and it appears they are congealed milk fat and are due to improper storage, i.e. most likely too warm. Supposedly they are not harmful. They are, however, gross. I thought Starbucks should be aware that their retailers did not have quality control on their products. Tried Starbucks Chat. That was a joke. Decided to message them on Instagram. Actually received a response quickly. However, this individual suggested I contact PepsiCo as they are the distributor. Seriously? I don't care if Santa Clause is delivering their product, they are ultimately responsible and it's hurting their image. They should care and not sluff it off on PepsiCo. I'm so hoping they read Trust Pilot Reviews. Love the product, don't like that it's being compromised due to lack of quality control
The girl at the windows was rude, had no name tag so not sure of her name ..drinks took forever and weren't what I asked for but was charged the uncharted for..SUPER disappointed
why do starbucks baristas put hot espresso shots directly into plastic cups releasing plastic microparticles into the drink +11 Starbucks baristas pull espresso directly into plastic cold cups for operational speed, drink quality, and consistency.However, because these polypropylene cups are designed for cold beverages, pouring near-boiling espresso (195°F – 205°F) into them causes a thermal reaction. This degrades the plastic at a molecular level, releasing hundreds of thousands of microplastic particles and potential chemical additives into your drink.The "Why" (Barista Workflow)Retaining Crema: Espresso is poured hot and fresh so it blends beautifully with ice and milk. Pulling shots directly into the final cup prevents the loss of crema (the flavorful golden foam on top) that occurs if the espresso sits in a metal pitcher and is poured later.Efficiency: Making iced drinks requires multi-step workflows. Pouring shots directly into the cup saves time and minimizes dishwashing (since baristas don't have to clean metal shot glasses after every single order).The Health ConcernsThermal Stress: The standard Starbucks single-use iced cups are made from polypropylene (#5 plastic). While they are rated to withstand some heat, near-boiling espresso causes the lining to degrade, accelerating the leaching of microplastics and endocrine-disrupting chemicals.Cumulative Exposure: Repeated, daily consumption of drinks where hot liquid directly contacts plastic increases your lifetime exposure to microplastics.
They said they closed at 9 but they closed at 8 this is the one in Nora on Indianapolis
I would say in the last year things have really gone downhill overall. My husband and I love dark roast. I can't tell u how many times we're told they're out so then I request a pour over. nope, they cannot do that because they're out of coffee. A starbucks is out of coffee. ????? Lets say in the off chance thats true. ok, first time but 5 times in a row? I had pretty much given up on the stsrbucks at the hospital. They never have anything. The starbucks on Harding highway was also losing ground but now they have a lovely girl at the drive thru. She was polite, happy and I was encouraged that maybe things were getting better. So second day in a row...We go unside. I'm pretty sure we have a super power of invisibility because no one could apparently see us. I saw the very kind blonde drive thru window girl at the window but they sent her on break. We watched 4 drinks being made, 5 people running around (not necessarily creating anything just there) and finally a girl ( without looking at us) mumbled we'll be right with you. Another 3 minutes go by. Two women walk in. They come to the counter and quess what? The girl who we seen busying herself (but not with helping people) walked up to them and took their order! Really? no one batted an eye or try to correct the situation. We decided we really didn't need starbucks afterall and walked out. No one tried to stop us. We never made a face, didn't act impatient, were dressed nicely.....like I said invisible. I would like to mention the girl who helped us at the window on 6/23. I didn't get her name but we came back because of her excellent customer service. I guess that won't be happening. There are a lot more places to get good coffee now. I'm sure when we're traveling we'll try another Starbucks and at the hospital one has no choice (although they have gotten a tiny bit better). Now if only they could understand that customers pay their salaries! So overall, very disappointing. My first time to walk out of a retail establishment. Sad.
Starbucks in Regency Square Mall in VA wouldn’t not sell me a lemon loaf cake unless they open and put it in the little brown bag. Okay the customer is not eating it today so it will get hard. Customer has the right to want their item the way they want it. They are paying for it. if the customer took it in the brown bag and it got hard will Starbucks give them another one Shane ion you. At least Starbucks in the Northeast Region gives the customer what they want. Pour customer service at Regency Square Mall in Richmond VA.
They pay much more without any high-quality service
I like an occasional white chocolate mocha, but it is expensive. I hate going through the drive thru and the first thing you see is the app. showing choices for a tip. It is ridiculous to pay a tip going through a drive thru, but I feel pressure to do so just looking at person holding it out in front of me. It is a ridiculous app. to have on there for a drive thru or a counter pick up. It keeps me away from Starbucks because I know I will end up paying a minimum of a dollar more because of the tip! They had much more business from me before the app. became a thing.
Store 8860 here in Irving TX has lost it...they have bad baristas who has no product knowledge and are not trained well enough to maintain the quality which is advertised by Starbucks since 1971..... people they have working behind the counter are always rude and on their personal devices while handling the drive thru or Walk in customer. They always forget one of the ingredient which makes a customer pissed as they spend at least 4 to 6 dollars on the drink or 10 to 15 dollars minimum on their order.....it's just getting worse and worse....plus this store has lost excellent baristas and good managers due to some stupid upper management personal ego....
I only order one item from Starbucks, and not sure why I keep trying and hoping they can get it better. Always dissatisfied with a cappuccino, I may as well order a cup of hot milk. Although they're happy to remake it, it just doesn't turn out worth the $5+ payed including the extra shot I always order. I've gotten better at a train station in Italy for 2.50 euro than Starbucks. So I quit for now, delete my useless app. and pray they train at least 1 good barista per store.
Come on Starbucks go back to the old Chia Tea formula because this new one sucks. It's flavorless and a huge disappointment. Why would you change a good thing.
Starbucks Bentley Bridge, Wolverhampton. Ordered 2 different drinks via drive through, reached the window and was asked what I ordered again, repeated my order. Waited few minutes handed drink 1, waited few more minutes handed drink 2, I advised it was the wrong drink, I ordered 1 caramel iced macchiato and 1 cloud frappacino, I was handed 2 macchiato. She took it back asked again what I ordered and told me to drive around. Waited few more minutes and was handed a drink, no foam like the drink has, I asked is this a cloud frappe she said yes it is, I was doubtful but as the drink wasn't for me I took her word for it. Get home and the person i ordered it for said it was wrong and didn't even like the drink so it was thrown away. Seemed to be a normal Iced coffee. Very poor service received and the girl who took my order didn't seem at all interested as she couldn't even remember my order even though i repeated it to her more then 3 times!!! Very disappointed!
I went to the Starbucks near the mall in my town, I ordered pulled up to the window and the young man working the window, did something I found very odd. I gave him my card, he held on to it why my coffee was being made. He gave me my coffee and I turned around to place it in the cup holder for a moment. When I turned around I saw him with my credit card he first sat it on the ledge of the window had it on one side and then I saw him turn the card around to the other side, it looked like he was showing the car behind me my card. I held my hand old for my card, he gave it to me and I drove off but stopped to look through my back window. He was hanging out the window talking to the guy that was behind my car in line. My husband is keeping an eye on my card. I felt something wasn’t right from beginning to end. It is possible that he allowed the guy behind me to take a photo of my credit card. This happened at the Hemet Starbucks near the mall.
The staff at the 9th and Sepulveda Starbucks in Manhattan Beach is out of this World. They know just how to make my Pike Place. I couldn’t live without the Pike Place they make. Murray
Great service and just what I need to get through the day
Starbucks's reward system is totally pathetic. Starbucks wants you to buy garbage that you don't want to get reward stars.. Moreover, they want you to buy numerous times. That's discouraging. With amount one would spend buying numerous times, one can buy anything, with money saved on its garbage unhealthy food and drinks. Their food is carbohydrates enhanced. Drinks are sugar saturated. It's a sin to consume what Starbucks offers. Moreover, with type 2 diabetes, it's deadly!!!. Nonetheless, Starbucks, should improve its reward system. Free refills is the only benefit it offers.
Starbucks on Crooked Hill, employee Luisa yelled at an elderly customer to move faster at the drive through line as if the elderly woman was an employee. She got into her face yelling about ‘earning respect’ and then sarcastically tried apologizing to the woman - the customer was so upset at the unprofessional response she decided to get a refund. Customer only wanted a cup of coffee before starting her grocery shopping at Costco. Other customers witness this outrageous second grade tantrum towards the elderly customer, including myself. Im disgusted how Luisa treats her customers and her fellow employees. Isn’t customer service the priority of Starbucks and not ones assigned quota?! As for myself, I will never return to this store - unless this so called manager changes her attitude or is replaced by another manager that who actually knows what customer service truly is and has the decent respect for our elders!
61 reviews matching