Superbuy Shopping

Dear customer, we sincerely apologize for any inconvenience. We have not been able to find any order information matching your description at this time. Please contact us through our official customer service channels (or send us a private message with your registered email address/order number), and we will verify and assist you as soon as possible. Thank you for your understanding and cooperation.

Dear customer, we sincerely apologize for any inconvenience. We have not been able to find any order information matching your description at this time. Please contact us through our official customer service channels (or send us a private message with your registered email address/order number), and we will verify and assist you as soon as possible. Thank you for your understanding and cooperation.

Dear Customer, We are deeply sorry to hear about the missing and damaged items in your package. As a long-term Superbuy user, you deserve a much better service experience than this. We also sincerely apologize for the frustration caused by the account balance issue related to "chargeback" concerns—this is certainly not the level of service we strive to provide. We genuinely want to make things right. Could you please provide your Order ID (DO number) or Superbuy username? We will immediately escalate your case to our senior management team to re-review the rejected refund and investigate why your case was handled this way in the first place. Best regards, The Superbuy Team

Dear Customer, We sincerely apologize for the significant delay and the frustration of only receiving automated responses. Waiting six weeks without a clear update is unacceptable, and we fully understand why you are so upset. We want to assure you that we are a legitimate service and we are fully committed to locating your package. To resolve this situation immediately, could you please provide your Order/Parcel ID (DO or PN number) or your Superbuy username? Once we have this information, we will assign a dedicated specialist to manually investigate the status with the carrier. We will provide you with a definitive update and a solution as quickly as possible. We are determined to find your package and fix this for you. Best regards, The Superbuy Team

Dear Valued Customer, Hello! We are very sorry for the poor shopping experience you have had. We have received your feedback on the platform and would like to express our sincerest apologies for the frustration caused by the significant shipping fee fluctuations and the delay in your refund process. Regarding the issues you raised, we would like to provide the following explanations and work toward a swift resolution: Regarding the shipping cost variation: A 50-fold increase in shipping costs is indeed an extremely rare occurrence. Typically, shipping fees are calculated based on the actual weight or the volumetric weight of the package. Such a massive discrepancy for just two sweaters may be due to a system weighing error or a miscalculation of dimensions. We would like to re-verify the original data of your package immediately. Regarding the order number: As you correctly pointed out, we do have access to our internal system. However, to ensure that we are cross-referencing the exact package without any margin for error, and to safeguard your account’s financial security, we still require your specific order number. This allows us to lock the disputed transaction and prevent any further operational oversights. Please provide us with your order number or attach a relevant screenshot in your reply. I will personally report this case to our management team to prioritize a final solution for you. We fully realize that once trust is damaged, it is difficult to restore, but we truly hope for the opportunity to make things right. We look forward to hearing from you. Best regards, Superbuy Team

Dear Customer, We are sincerely sorry for the negative experience you've had. Please rest assured that Superbuy is a long-standing, legitimate platform, and we never intend to mislead our users. The additional costs you mentioned are typically caused by differences between the estimated shipping weight and the actual weight/volume measured after the final packaging. However, we take your feedback very seriously and want to investigate your specific case immediately. Could you please provide your Order Number (PN number) here? Once we have it, we will assign a dedicated senior specialist to review your account, explain every charge in detail, and ensure a fair resolution. To show our sincerity and compensate for the frustration caused, we will also provide a special reward/coupon to your account once the verification is complete. We value your trust and are committed to resolving this for you.

Dear Customer, Thank you for your feedback and for your long-term trust in Superbuy. We sincerely apologize for the delay. Please kindly understand that our platform services, including warehouse operations, were temporarily suspended during the Chinese New Year holidays. We processed and shipped your parcel immediately as soon as our team returned to work. While we did publish notices regarding the holiday shutdown on our platform, we apologize if this information was missed. We kindly suggest keeping an eye on platform notifications in the future. However, we take your feedback seriously and will further optimize our reminder functions to ensure these important alerts are more visible to avoid similar misunderstandings. If you have any outstanding issues, please feel free to contact our customer service team at any time. We will do our utmost to resolve them for you. Sincerely, Superbuy Team