SVAKOM UNITED STATES INC. (www.svakom.net) has a 4.7 out of 5 rating on OK.one, based on 70 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
Sent the wrong color. I have other things that are the lilac color, I thought it would be neat to have other items that are the same color. Didn’t happen though, sent us the burgundy color. If you’re going to send whatever you have, why ask?
Hi, Thanks for reporting this to us! And sorry for the inconvenience. We will immediately arrange another parcel with the correct color for you. Let us know if there is still any question.
The product works every time and the quality is top notch! When it was dropped and stopped working, Svakom took care of me and sent a replacement. Highly recommend the product and the experience with the company was 5 star.
My girlfriend first scared then go try it and she love it
Great experience with customer service and the product itself
They have great quality products and also very helpful customer service!
After an item was accidentally missing from my order, they quickly and rightly corrected the mistake. Good customer services.
I got a new toy, which was good while it worked but it had a faulty battery but! They have a great warranty and excellent customer service! It got fixed fast and they are sending a new one! 10/10 experience!
Had a dream leasend encounter with the customer service from SVAKOM. It was a guarantee issue that I had and they handled it quite good! 😊👍🏻
I have purchased four products from this company so far and have been impressed with every single one. Beyond the high quality, their customer service is excellent; when one item had some issue after a few months of use, they handled the replacement process quickly and professionally. Highly recommended!
I had a very positive experience with Svakom’s customer service. The team was responsive, polite, and handled my case quickly and professionally. Their assessment of the issue was accurate, and as a result, I received a replacement device without any hassle. I really appreciate how smoothly everything was resolved — it shows a high level of expertise and a strong commitment to customer satisfaction. Svakom clearly has a great loyalty policy and stands behind its products. Overall, excellent service and support. I would definitely recommend the company.
At firstly I few disappointed because for the wronh product, but after tht I got a replacement.
It’s great how they tackle the problem so swiftly and with such enthusiasm. I also really appreciate the customer service.
Website is a bit clunky, but the checkout was easy.
Have been waiting for a response regarding my return for almost a week now. Package had tracking which I emailed company the information for. Have reached out with tracking information and with photos from tracking website stating package was delivered to the address I was provided. Have not received any updates or confirmation from the company itself. I have no issues with waiting for the refund however the lack of communication is very frustrating.
Dear customer, sorry for the inconvenience. We already contacted and replied you, as well as already solved the problem. Wishing you a pleasant day ahead.
Our Tulip had broken down, so I contacted customer service, and they responded quickly and professionally. My wife is happy to be able to enjoy her favorite toy again ;)
Your response is timely and accurate. They gave a solution to the damage to my toy, they gave me a guarantee even though I was miles away. Excellent customer service and I love the vibrator, I love it.
Got the product replaced with no problems and extra fast. Very nice customer service. Im very pleased with my experience.
I had bought a product from a local seller the product was faulty they sent me a new one, the exact model I wanted.
The toy won’t charge after fully using the battery life and it has to be app compatible, I don’t want phones and technology knowing my personal business like that. Wasted $60 and it doesn’t work anymore. Go fck yourselves. Literally. My own hand is better.
Hi, sorry for the inconvenience! Our support team will contact for solving your issues! Please check your inbox and wishing you a pleasant day ahead.
70 reviews matching