TaxAct

Hi Ken, that's a really frustrating situation, and we completely understand why you're concerned. The payment and filing steps are separate in TaxAct, and it sounds like the distinction between the two may not have been clear enough during your experience. If you're unsure if your return has been filed, you can go to efstatus.taxact.com to check. If it has not been filed yet, you can open your return and click on the Filing tab and proceed through all of the steps and click on the Submit button. Please reach out to us at [email protected] if you need additional assistance.

Hi Bill, we're sorry to hear your experience with our expert didn't go as smoothly as it should have. You clearly came prepared with the right documentation, and you deserved a confident, knowledgeable response rather than any hint of frustration directed your way. If you'd like to connect with our support team for further clarification or assistance, please don't hesitate to reach out at https://www.taxact.com/support/request. We appreciate your feedback as it helps us improve.

Thanks for the kind words, Kaylan! We're glad to hear TaxAct made the process easy for you. If there's anything we can do to make your experience a full five stars next time, we'd love to hear your thoughts!

Thank you for the kind words! We're glad TaxAct stood out as one of the most user-friendly Free File options for you. That's a great tip for other filers too — getting familiar with the forms along the way can really help make sense of the process. We'll keep working on making those auto-filled sections clearer so everything feels more transparent from start to finish.

Congrats on the first joint filing, Scott! We're so glad the experience felt smooth and easy during what can be a big life milestone. Thanks for choosing TaxAct! 🎉

That's a fantastic win, Susan! 🎉 It's so great to hear that our guided questions and AI tool helped you navigate your IRA contributions and uncover a tax credit that another service missed. That's exactly the kind of difference we hope to make for every filer. Thank you for taking the time to verify with the IRS and for trusting TaxAct to help you work through your unique situation. Knowing the app saved you money and gave you confidence in your filing truly means the world to us!

Thank you, Candy! We're so glad the process felt smooth and easy to navigate. That's exactly the experience we aim to deliver every time! 🎉

Hey Ron, we appreciate you taking the time to leave a review! We'd love to hear more about your experience if you ever want to share. 😊

Hi Jeremy, we appreciate you sharing this feedback and understand how the total cost may have felt surprising compared to what you remembered from previous years. Pricing and what's included at each tier can sometimes feel unclear, and we hear you on that frustration. The value of filing online versus other options is something we take seriously, and feedback like yours helps us understand how customers are experiencing our product. We're sorry the experience didn't feel like the convenience or savings you were expecting.

Thanks for the feedback, K! Glad we could make tax filing quick and easy for you. 😊

Hey Chris, thanks for the honest feedback! We hear you on the pricing transparency — that sticker shock moment is something we genuinely want to improve, and your input helps us do that. We're glad TaxAct is still saving you money compared to an accountant and keeping everything organized, especially with those 1041 forms in the mix! 😊

Thanks for the detailed feedback, Sabrina! We hear you on the navigation frustration, and that's something we genuinely want to improve, so we appreciate you calling it out. It's great to know TaxAct is hitting the mark for registered domestic partnerships in CA with e-file support, and we're glad the AI assistant has been a helpful addition. Your heads-up about double-checking AI suggestions is a smart reminder for everyone! 😊