Test Equipment Depot (www.testequipmentdepot.com) has a 4.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 76% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 41% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-10.
I ordered a Fieldpiece vacuum pump and the managers could not confirm the order for more than a WEEK. I had to call them 5 times and every time I was told that someone will send a confirmation or contact me. After a week they just canceled the order without any reasonable explanation. I think this is the worst experience I have ever had dealing with suppliers
Bought some Fluke meters and was pleasantly surprised! Excellent customer service + easy to navigate website.
Excellent customer service, good prices, fast shipping. I wasn't sure exactly what I needed to do the job, and when I called, Tony (the owner) picked up and helped guide me through all their product options. I'd give another star if I could, I really appreciate it when small businesses like Test Equipment Depot are willing to work with you to find out the best solution to my problem.
Package came fast, good customer service. Ordered a soldering iron from them and it worked fine as expected. Good experience overall.
Definitely a scam company. Had to report the ir deception and dubious ways to my bank today.
Don’t order from this company they will hold your money hostage!! A list things on eBay saying they only have one left in stock so you think you got the last one. Then you were waiting and waiting and waiting weeks with no update on your order and what’s going. It took least four different emails for them to refund my money. Stay away from the scam and company
We paid for a handheld multimeter (over 6K) on march 4th, they didn't answer the phone or emails for a month. Answered today, April 13th with one line: Estimated ship date August, 2022. UNACCEPTABLE!!!!
The only reason it's not less than 3 stars is Keith in the sales department. I had an issue with a Amprobe AT-8020 while on a job the receiver wouldn't stay on. I had only used it once but it turned out to be the battery. I phoned this company, where I purchased it and explained to them I was kind of upset but this guy still hung the phone up on me leaving me in the blind as to what next to do. I panicked for sure but I didn't swear at the guy. I let them know I was disappointed in their 5 day return policy and them forcing me to phone Fluke for a resolution. I couldn't even get through to Fluke on my time so imagine being on a job that has to be completed and to have a sales person hang the phone up in your face. Keith did try to make it right but to be treated like this after spending $1200+ what a way to say thanks. Don't think I'll be going back. I'd rather pay $40 dollars more from the competition knowing that I will get some kind of support, not the cold shoulder or to hear the click from someone who is supposed to be in customer service hanging up in your face...
I ordered a multimeter. I needed it quickly because mine broke and I use one everyday at work. It shipped quickly,price was good and product was exactly as described. The guy I ordered it from gave me his name and personal # in case there was any issues. There were no issues. I highly recommend these guys based on my experience.
You dont get what is pictured/advertised! Ordered a red Rigid tool box as pictured on their website. Nothing in the listing said anything about color variation. Box I received was a dark charcoal box, not red. The last contact I had with TED, I asked them to reach out to Rigid to see if Rigid would send me a red one and a return label. I never heard back from them!
I purchased through amazon and received my item damaged and the box was clearly previously opened and returned. Test Equipment Depot was to provide return information which I never received. Do not purchase from this seller. TERRIBLE CUSTOMER SERVICE EXPERIENCE! I will be contacting the FTC and the BBB as well to reclaim my $500.00.
On August 30, 2019 I ordered a MasterCool 27 piece Radiator Test Kit, Part number 43301. When I placed the order there was no indication there would be a delay. A few days later I got an email saying it was backordered and would take up to a month. Three weeks later it arrived just before weather turned unseasonably cold with night time lows in the single digits. I did not get outside to use the test kit for a little more than two weeks. Upon using it I found it was faulty and would not hold pressure. I contacted Test Equipment Depot on a Saturday and left a message about wanting to return the kit for a refund. They called me back on Monday. No answer. They called me back on Tuesday and referred me to Master Cool for warranty. Mastercool warranty indicated I had to pay shipping for the return. I called Test Equipment and they said since I had a RMA from Mastercool I should return it to them. I called again. This time they said I was outside of their 30 day return policy. I was at work at the time. When I got home I found all my communication. I had reported the problem 22 days after the item arrived, which is well within 30 days. I called Test Equipment Depot again. They ignored that I had requested the return within the 30 days and said I should work through Mastercool to get a refund. That seemed odd. I called Mastercool who seemed very concerned about the defects I had found in their product. When I mentioned a refund through Mastercool he seemed a bit surprised (I don't blame him) since I didn't purchase it direct from Mastercool. I do NOT recommend ordering anything from Test Equipment Depot. Their ratings on this site average really high. Do their employees post good reviews in their spare time to ensure a high rating? Just saying...
Thank you for your feedback. I understand your frustration with the return situation. The return falls under a warranty return. Mastercool provided you with an RMA within a couple of days of your initial request. They do not provide prepaid labels to ship defective unit back. They do pay to ship the replacement unit. We were able to work with them and get you a UPS account number to ship the defective unit back. As soon as they receive the unit and evaluate it, a replacement unit will be shipped. I can follow up with Mastercool and make sure they expedite the process. Thank you and have a great day. Test Equipment Depot
I ordered a FLIR thermal camera. I placed the order online and received my product within a week and it was as advertised and worked great. I would order from them again. Good experience overall.
Ordered ideal sure trace circuit tracer, exactly what I needed no problems, cheapest price on the Internet, needed it in one day and got it, will definitely do business again.
These guys here. I typically refrain from reviewing companies online but this company "test equipment depot" is well deserving of a 0 star rating. Waited near 5 months for my tools that they said was on back order from yellow jacket. They try and lay blame on yellow jacket, who seems to have no issue getting other tools to distributors all around me, but for some reason cannot get a couple of common tools to them. A micron gauge I bought failed not even a week after receiving it, contacted them and they said they would handle it and get another shipped out. 3 months later it's the same old bs story about yellow jacket. I cancelled my other order and don't expect this POS company to come through with my warranty gauge. Do yourselves a favor and stay away from test equipment depot.
At the end of the day, I have to take responsibility for selling and drop-shipping to a fraudster. But despite my recalling the shipment prior to delivery, they and FedEx made the delivery and left me hanging. They kept their margin, along with FedEx. As far as I'm concerned they are complicit as long as they keep the profit on what they know and knew to be a fraudulent transaction. And it is obvious that this is part of their business model in how they handled the situation. How many websites dedicated web pages to fraud? But again, I'm the one that placed the order and the one that got suckered. Test Equipment Depot is just the conduit, albeit a complicit one. Be careful!
I ordered i vacuum pump on September 3rd, i called asking for tacking and they say is was a backorder they say yellow jacket has production problems (hard to believe) so far 33 days later no tracking and not pump yet,.
Great product, and service.
I ordered a Sauermann SI-30-230V Condensate Pump w/Detection, and it arrived quickly and price was on par with others. How ever, I ordered the part for a just in case scenario for my mini split ac system and come to find out I didn't actually need it. The problem is that this company is the only one to decide if i can return it or not and ONLY under their circumstances. This includes a getting a return notice with an MRA return number, a 15% restocking fee and shipping the item back paid for by me for an unopened/ unused product. NOT a very friendly company that is geared toward the customer. My advice is to use Amazon or anyone else that isn't greedy and problematic with returns. I gave two stars for the delivery. Service and returns gets 0 stars. Follow up- Who pays for my shipping to return it? So you are telling me that it cost you $12.75 to ship it to me and you want this back to be able to resell it at the same price. So now you get your money back and nothing lost, but I have to i will be up a creek for your $12.75 and another $12.75 (a total of $26) to ship it back to you? So tell me again why I should use Test Equipment Depot in the future?
Hi. Thank you for your feedback. I apologize for the inconvenience. Due to operational and handling costs, we are required to charge a restocking fee for return order processing. This enables us to maintain lower pricing to our customers. The restock fee charged on this return is $12.74 which covers the freight paid to ship the order. We appreciate your understanding. -testequipmentdepot
103 reviews matching