Love them!
Excellent!
Reply from The Luxe Lens2026-04-26
So wonderful to hear! Thank you for sharing!
About The Luxe Lens
Data updated- Website
- www.theluxelens.com
- Category
- Media & Publishing
- Location
- United States · Los Gatos
- Status
- Unclaimed
- Last 12 months
- 54 reviews
- Replies to negative
- 100% (14/14)
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Is The Luxe Lens legit?
The Luxe Lens (www.theluxelens.com) has a 4.0 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 73% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; 54 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Easy to obtain the presets
Easy to obtain the presets. Not really had time to use them.
Reply from The Luxe Lens2026-03-12
Thanks for sharing your experience! We hope you love them!
Great products
Great communication, product is top notch.
Reply from The Luxe Lens2026-03-03
So glad to hear it! This is our aim! Thank you for taking the time to share your experience!
Great customer support
I made an error in my purchase, completely my fault. I got in touch with customer support and thought I would not hear for weeks! How wrong I was. Customer support got back to me really quickly and were so super helpful in providing a solution for my mistake. And the icing on the cake... the presets are great too!! Will definitely be buying more. Thank you
Reply from The Luxe Lens2026-01-10
Thank you so much for your kind words! It was such a pleasure to work with you! We're so glad you love the presets!
Just spent about an hour with them so…
Just spent about an hour with them so far. I am amazed at how they work and the time I can save on edits.
Reply from The Luxe Lens2026-01-01
Phenomenal to hear! We're so glad the Luxe AI Retouch Toolkits have made a difference for you! Thank you for trusting us with a part of your workflow!
great customer service
Reply from The Luxe Lens2026-01-02
We're so glad we could be of assistance! Thank you for reaching out!
Awesome experience
Reply from The Luxe Lens2025-12-15
So wonderful to hear!
I recently used the Luxe Lens…
I recently used the Luxe Lens Photography Service. The photos came out great with amazing color and detail. The editing tools worked well, especially for action shots. My only minor issue was that some presets needed slight adjustments, but overall, I’m really happy with the service and results.
Reply from The Luxe Lens2025-11-27
Thank you for your honest review! We are so glad to hear that you were able to make Luxe a part of your workflow and achieve results that you were happy with!
Marketing vs actual usage
Your marketing was great, so I bought in. But once you actually download it to use it, it doesn't do what appears to be what the advertisement shows within the realm of AI automation and how it just does a whole lot for you by recognizing what your photo is and making it look awesome. That's what I signed up for. That's not what this feels like, unless I'm missing something?
Reply from The Luxe Lens2025-11-19
Hey Ben! Our team would love to work with you over at [email protected]! We value transparency and thus link a full collection guide for Quick Fix (demonstrating the product in all compatible software) directly from the product page - so you can view the product and assess exactly how it works prior to purchase! Did you have a chance to view this? We'd love to get to the bottom of this misunderstanding and provide support to get things working for you in a way that most benefits your personal workflow goals!
Simple to navigate
Simple to navigate, questions answered.
Reply from The Luxe Lens2025-11-06
So wonderful to hear! Glad we could help! Thank you for choosing Luxe!
Expeditious Service
There was a slight issue with the download on my part and customer service was able to get things straight for me that evening. Very pleased!
Reply from The Luxe Lens2025-11-04
Thank you for taking the time to share your experience! We are here to help, and so glad you reached out so we could assist!
Customer service
Customer service, communication, timely response and and awesome with fixing incorrect orders!!
Reply from The Luxe Lens2025-11-01
Thank you! It was such a pleasure working with you! So glad we were able to get you sorted! We're always here to help!
Love!
I have so many of Luxe presets & I love them. I use Luxe more than any other of my presets.
Reply from The Luxe Lens2025-11-01
We're so honored! Thank you so much for sharing and for allowing us to be a part of your workflow!
Their filters do not work 😞
Reply from The Luxe Lens2025-10-30
Our products should always work as designed and advertised! We list compatibility on each product page! It looks like you may have purchased something with compatibility that differs from your owned software, so we offered you an exchange for something that would work in your software!
All the Stars
Love this company!! Customer service is top tier!!
Reply from The Luxe Lens2025-10-29
Oh Katie! We love to hear this! I am so glad we could help!
Did not received download or product.
Reply from The Luxe Lens2025-10-29
Hello Joyce! There may be some confusion here! I am seeing evidence of the download link being delivered to your email at the time of purchase. I am also seeing evidence of a download registered for the preset files 13 days ago (on the day of purchase), and two additional downloads of our PDF guide made 2 hours ago! However, I have not seen any attempts made to reach out to our support address for support! We are happy to help with import and use if you are running into trouble from there!
Impressive results
Reply from The Luxe Lens2025-10-28
We love to hear this! Thank you so much for sharing!
Nice skins!
Nice and useable skins for Lightroom!
Reply from The Luxe Lens2025-10-27
Glad to hear you like your new presets! Thanks for shopping Luxe!
Nothing went wrong
Nothing went wrong, just did not support my work as much as I would have liked.
Reply from The Luxe Lens2025-10-27
While we're glad to hear nothing went wrong, we'd love to work with you to get you matched to something best suited to your needs!
easy to download and makes a big…
easy to download and makes a big difference in your images! love them...
Reply from The Luxe Lens2025-10-26
Fantastic to hear! This is our goal! Thank you for trusting Luxe with your workflow!