TicketsCenter

Easy to order

Was easy to order and quick

Buyer Beware

I purchased tickets through TicketsCenter for a recent Herb Alpert concert, and the experience was extremely frustrating from beginning to end. My first concern was TicketsCenter's policy of delivering tickets only within 24 hours of the event. That process creates unnecessary anxiety for customers and, in my opinion, should be viewed as a significant "buyer beware" warning before making a purchase. Unfortunately, my concerns proved justified. When my tickets were finally delivered, the link I received directed me to the wrong venue (New Jersey Symphony instead of the New Jersey State Theatre). As a result, I had no access to my tickets. I immediately attempted to contact TicketsCenter for assistance. Calling customer service was futile—the automated system simply informed me that my tickets had been delivered and then disconnected the call. I then spent nearly two hours working through the online chat, repeatedly explaining the problem. Whether I was communicating with AI or a live representative, the result was the same: no meaningful assistance and no resolution. Eventually, I was told that TicketsCenter would contact the ticket provider and "try" to have the tickets reissued. The response I received was particularly troubling: "Please note: It may not be possible to retransfer your tickets, depending on how the seller originally acquired them and the policies of the ticketing platform used by the venue for this event. While we've passed along your request, some platforms or sellers simply don't allow retransfers." What stood out to me was that the burden had effectively been shifted to me. Although the problem stemmed from a defective ticket link that TicketsCenter provided, I was left hoping that a third party would voluntarily resolve the issue. At no point did I feel that TicketsCenter took ownership of the problem or demonstrated a commitment to making it right. In the end, my experience left me with little confidence in TicketsCenter's customer service or its ability to resolve issues when something goes wrong. When you purchase event tickets, you expect reliable delivery, responsive customer support, and accountability if a problem occurs. In my experience, TicketsCenter fell well short of those expectations. Based on my experience, I cannot recommend purchasing tickets through TicketsCenter. I strongly encourage prospective buyers to exercise caution and consider purchasing directly from the venue or an authorized ticket seller whenever possible.

Smooth process

I found tickets

Joan YorkeyUnited States · 1 review · Experienced 2026-07-17 · Posted 2026-07-29

No Ticket Insurance

I purchased two tickets and when my wife was taken to the hospital we were not able to attend the event. I purchased ticket protection, but then found we needed a doctor's letter saying she could not attend. Doctors are busy people and do not have time to write letters for missed entertainment events. I provided detailed info on hospital name, location, and dates of stay. Insurance should be just that. Tickets should be refundable if it is purchased. I lost $59.00. Because of your incompetence, I will NEVER attend the American Theater in the future and will share this with as many as I can to keep them from falling into this trap.

Quick and Easy

Very easy to place an order

Your fees are ridiculous

Your fees are ridiculous! $8 to get the ticket on my phone. That saves you money and administration, and you charge me just to make a buck.

Once I chose a game it took 5 minutes…

Once I chose a game it took 5 minutes to complete the transaction

No complaints.

The ticket selector works. The fees are not as high as Ticketmonster. Tickets by e-mail are reasonably easy to use. Not hard sell on options.

easy site with seat preview and ratings

Not applicable

I would like the tickets go to my Apple Wallet ! The was easy to use . So , Thanks

Disliked all the add ons after my…

Disliked all the add ons after my purchase.

Easy and fast

Easy and quick

Very frustrated

I am happy to purchase two tickets again because my first order you guys cannot find And. It’s very frustrating trying to get a hold of anybody to talk to the order number that you guys cannot find is 626-6746. I had purchased three tickets on July 23. Then July 25 my daughter told me that my son-in-law was going so I purchased two more with the order number I just gave you and we never got them and I can’t get a hold of anybody so they’re traveling from North Carolina to Canton Ohio so I have to have tickets for them. I’ll fight with PayPal about getting my money back for those.

Clear instructions

Clear instructions, good information

Customer friendly… quick and simple.

I couldn’t navigate how to get paper…

I couldn’t navigate how to get paper tickets or how to receive the mobile tickets when and where they send them on my phone ? Very confusing. I wanted paper so I know I can show someone to get in in case the phone acts up. Just gives me peace of mind. Respectfully, Mary DeFilippo otherwise I would’ve given a five star review

Great

Quick and easy

Ran smoothly