TilesDirect™

easy to work with

TilesDirect was easy to work with- they had what needed and shipped it quickly. I’ll keep them in mind for my next tile project.

Whitney is excellent

Great customer service. Whitney is excellent. She goes above and beyond.

Excellent Customer Service

I had some difficulties in my order due to the manufacturer sending the wrong tile. Tile Direct managed the issue with perfect customer service! Thank you!!

Good price and timely delivery

Good price and timely delivery. Not as easy to track when shipped and delivery route but sufficient tracking.

I had a terrible experience with Tiles…

I had a terrible experience with Tiles Direct and would not recommend them to anyone. First, the delivery was significantly delayed, and I received no updates until I had to chase them multiple times. Customer service was unhelpful and dismissive, offering no real solutions. When the tiles finally arrived, several were broken or damaged, and the quality was far below what was advertised. Despite reaching out to request replacements or a refund, they were unresponsive or uncooperative, making the entire process extremely frustrating. To make matters worse, the packaging was poorly done, which likely contributed to the damaged items. For the price I paid, I expected much better service and product quality. I regret my purchase and will not be using Tiles Direct again.

Damaged Tiles

Be aware that even if damaged tiles are not reported within 48 hours, tiles direct are not interested. I had a delivery 3 weeks ago in preparation for updating a bathroom. I checked the obvious tiles, only covered with bubble wrap which were okay. The professional installing the bathroom today noted 2 boxes majorly damaged Contacted tiles direct only to be told repeatedly I needed to check all tiles within 48 hours. Can I question this policy as I don't want open tile boxes lying about awaiting installation by the professional who is extremely busy. Sadly, I really loved the tiles but had to buy replacements today to allow completion of bathroom.

Great customer service and tiles were…

Great customer service and tiles were in great shape upon delivery

Needed another box

Needed one more box of tile to finish a project. TilesDirect made sure that the correct lot number was communicated to the supplier so the material color would match. They also got the additional box shipped very quickly so the project t delay was minimal. Thank you!

Great Tile Resourcce

Totally legit company - you can call and talk to someone and that is reassuring. Tiles arrived exactly when they said they would but just a heads up - you won't hear from them until they are shipping. I had called in to make sure everything was good and on schedule and it was. The tile was less expensive than a local shop even with shipping. I would highly recommend!

Great customer service

Great customer service. My tiles were shipped in a timely manner! Highly recommend.

Update

Update: I got 2 replacement tiles Oct 1st, from the order Sept 25th, broken ones. Having Been told they could do nothing, they did replace...Thank you Tiles Direct.

I ordered tiles from Tiles Direct

I ordered tiles from Tiles Direct, it cost me nearly £40 to have them delivered and sent me the wrong ones. I rang so many times, nobody answers the phones, it doesn’t matter which line you choose. After many emails l got my money back. I would never order again from this company.

Your employees went above and beyond to…

Your employees went above and beyond to help me when the tile I wanted was discontinued and Whitney and Sandy tried to help me find a replacement that was similar. All the tile I ordered fro. Tiles Direct came quickly and unbroken.

I could talk to a live person easily!

I was able to order tile from them that I couldn't find locally. They communicated promptly via email and more importantly were easy to reach by phone!

Excellent customer support

Excellent customer support, prompt, and professional. Good communication, quick delivery.

Ridiculous shipping cost for one sample…

Ridiculous shipping cost for one sample tile.

Flawless experience

The ordering process was quick and easy. The tile I ordered arrived early and was well packaged with no damage. Will definitely be back!

I highly recommend Tiles Direct

I highly recommend Tiles Direct! You get an actual person when you call them, and they are so helpful and pleasant! They were the only company that we could find who carried the tile we wanted to match tile we had used in the past. Ordering was simple and easy online, and their staff answered all my questions with knowledge and patience. Our tile came quickly and in great condition except for 2 tiles which they replaced immediately. Our experience with Tiles Direct was exceptional. I'd give them 100 stars if I could.

great experience

Tile arrived in great condition

Tile arrived in great condition. 3 boxes for our kitchen backsplash.. and not one broken tile. Very satisfied and backsplash is beautiful.