TRTBanners (www.trtbanners.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
The process to order a banner is painful. It takes forever to communicate with them and its all done through a portal. You can call customer service and talk to a person, but can not talk to the art team but through the portal. There are many more options I would choose.
Buyer beware. Make sure to order months in advance. I ordered this banner several weeks in advance to trade show and couple weeks after I contacted company and they were not able to ship the product in time. So I had to scramble to try to find another printer to do the work. Unfortunately it was not possible to do so. I do not recommend this company as they did not do anything for me other then ruin a trade show cause i was without a banner.
Keith Junior did a SUPERB job with the design and production of my retractable banner! 👏😎
You did not complete my order. You reached out to me stating the image was pixelated. I asked to be contacted by a designer. They emailed me saying my phone wasn't working. I emailed back to ensure they had the proper phone number and never heard from you all again. As such, my order has never been completed and I've been trying to get a response but no luck.
Hi Danny, we are sorry to hear that you have been having trouble with your order. This is not the level of service we strive to provide our customers. Our customer care team will be reaching out to you to work on a solution. We appreciate your patience and your feedback.
Could not have gone more smoothly. I'm a repeat customer of TRT Banners and will always turn to them for my display business.
We are thrilled to hear that you've had such great success shopping with us, Marcus! Thank you so much for your continued business and for sharing such kind feedback.
Thanks for the great review, Jen! We're happy to assist :)
We have ordered many times from TRT, with very few hiccups, and usually great work... but this last time was our last time. We placed a time sensitive order 9/3/2020 and it was just shipped 9/23/2020. We ordered 2 banners 9/3, approved our art 9/4 and waited to receive our shipping confirmation. It never came so we contacted them, they said they said they never received it, I have the email receipts, but we understood things like this happen. They said it would be shipped 9/16... never received a shipping confirmation but gave the benefit of the doubt because there have been previous orders where hadn't yet received our orders on time. But we received the confirmation 9/23 that it had just shipped... they only refunded us our shipping. This was a time sensitive order that we can now use only for a fraction of the time, and it's too late to print from somewhere else. Beware. 2 stars because they can produce great quality work, I just hope they truly pass on the information and work to not have this happen to other customers.
Nick, we are truly sorry to not have lived up to your expectations and quite frankly, our own. We'd like to try to turn this experience around for you. Thank you for your feedback as your insight is tremendously valuable to us. We will be following up to see how we can make this right for you and win back your trust. Edit: Please reach out to us if you see this reply, Nick. We attempted to look up your order but your review came in organically and an email address was not provided to us along with your review. We would be happy to follow up with you on this.
TRT has printed several banners for our association and each and every one has come back to us exactly as we asked. We are thrilled with the quality of their service.
Thank you so much for the great review, Remona! We're so glad you're happy with our service and your banners!
The quality is top notch and the turn around time was very fast. The end result is a beautiful, and sturdy pull up banner.
Thanks so much for the review, Lucia! We're so glad you like it!
Quick turn-around. Good quality. great price.
Thanks so much for the review, Valerie!
We love our banners! Thank you for the great assistance and getting these done and shipped in a timely manner.
You're very welcome, Jackie! Thank you for the great review!
We've been using TRT Banners since April of 2013 for our tradeshow popup banners. We've never had a problem, and they have always met or exceeded our expectations on quality and delivery time! We would definitely recommend them to others.
Thanks so much for the review, Mike! We're so glad to hear it and we look forward to working with you again!
Great product with awesome customer service!
Thanks so much for the review, Sarah! We hope to work with you again!
It was easy to work with you and we love the product you produced. Thank You!
You're very welcome! Thank you for the review!
Fabulous service and product! Excellent Customer Service
Thanks for the review, Heather!
These banners look so great. Thank you for doing such great work so quickly. They look professional. We used your services before and I knew these banners will look just as great as our previous banners. Keep up the good work! Thanks, again.
Thanks so much! We hope to work with you again!
Excellent service and product! Thank you!
You're welcome, Heather! Thank you for the review!
Delivered Quickly and Worked well.
Thanks Brendan!
TRT Banners is fast, accurate, and has great customer service.
Thanks Lisa!
Thanks Stefanie!
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