Twowayradiocenter.com is a leading provider of Motorola, Hytera, ICOM Kenwood, Midland, and Standard Marine two way radios and accessories. We specialize in selling walkie talkies to businesses, schools, and churches!
Is Two Way Radio Center legit?
Two Way Radio Center (www.twowayradiocenter.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 31% give 1 star; The business has replied to 50% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-24.
I recently purchased a Hytera ACS-01 cable from Two Way Radio Center. Unfortunately it did not work. Two Way's customer service was horrible. Not only did they not help me troubleshoot the problem, they tried to convince me that a cord with a microphone and PTT switch was receive only and not intended to transmit. I was forced to contact Hytera directly. Hytera's engineers confirmed I was using the cord correctly and that it was defective. Two Way refuses to authorize a return. Hytera had to put me in contact with a local distributor to resolve the problem.
When we needed to add more walkie talkies to our Centre, the current ones were discontinued. With quick communication, we were able to get new ones that are compatible with ours and they came to us preset and arrived the next business day.
After a few back and forth with "Billy" I have placed my order with the Two Way Radio, but since then (three weeks ago) there is total "radio silence". I've asked them twice to provide a tracking number or to just let me know if they still have the item. No response. I am surprised that they have such good reviews on Google Maps, but unfortunately I will have to ruin that for them with a few 1* reviews...
Reply from Two Way Radio Center2023-04-14
Order was delayed while we tried to determine if the correct item was ordered and spoke with this person multiple times to ensure they got what they wanted versus what they ordered.
Honest product. I work in a jail where a radio is a lifeline. About 7 of my coworkers feel the same way and tried your lapel mic. They love them. Great product and thank you so much for what yall do....
Placed my order over a week ago. A shipping label was created but my order hasn’t been shipped yet. No updates provided. Call the phone number and get no response.
I placed an order for my gps, fish finder on 3/11 and still haven’t received it. I called the customer service number twice and they are suppose to be looking into but still haven’t received a response. I would never recommend your company to anyone based in this experience.
Reply from Two Way Radio Center2023-03-29
We are expecting the GX2400 mid-April. I'm sorry you didn't get our response to your earlier message.
Two Way Radio Center is responsive to and makes contact easy. They are quick to respond to questions and they ship things securely and very quickly. I've interacted with them multiple times and always been happy with their service and products.
I ordered two Motorola radios in February '23 with a promised ship date of the "end of the month." However, my order was still listed as awaiting fulfillment seven weeks later. I contacted customer support for an update and was informed they would ship "next month." When I asked for a specific shipping date, I was told they were shipping backorders from August 2022.
While I understand the challenges posed by COVID, supply chain disruptions, and workforce shortages, I was disappointed by the customer service representative's lack of empathy and professionalism. Disappointed by the delay and lack of transparency, I requested to cancel my order. To my surprise, the customer service representative responded with a curt "Sure" and disconnected the chat.
I wish companies would prioritize customer service and communication during these challenging times. As a businessman, I understand that delays may occur, but clear and timely updates can go a long way in building customer trust and loyalty.
Reply from Two Way Radio Center2023-03-21
I am sorry you felt mistreated. We do our best to respond with accurate information and to proceed as the customer requests. We also publish expected ship dates on every product on the website. The product you ordered is expected to ship mid-April as stated on the site.
Quick response and took the time to answer all my questions. Very professional! I will definitely use this company's services again shall the need arise.
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