Uber (www.uber.com) has a 2.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Wow, utterly useless app so I couldn't even book anything. Created an account on my laptop then the app on my phone went in circles demanding email, whatsapp codes and then passkeys. Then it wanted me to scan a QR into my laptop to look at a passkey there after doing text code, email code; triple factor authentication? Useless and then said it couldn't (wouldn't) and to contact support -> app deleted and I'll never try again.
Uber has become increasingly unreliable and inconvenient. The app frequently cancels rides internally, has payment processing issues, takes too long to match riders with drivers, and often forces customers to verify their payment at the worst possible time—when they’re rushing to the airport, heading to an important business meeting, trying to catch a flight, or simply needing to arrive somewhere on time. It has gotten to the point where you can’t depend on Uber anymore. This isn’t just an inconvenience—it can have serious consequences. Someone fleeing a domestic violence situation or facing another emergency could be put at risk because of delays, unnecessary payment verification requests, or canceled rides. On top of that, Uber’s customer service is extremely disappointing. It’s nearly impossible to reach a real person, and customers are instead directed through AI responses and automated email systems that rarely resolve the issue. This is one of the worst customer service experiences I’ve encountered. Uber needs to improve the reliability of its platform, fix its payment and ride-booking issues, and provide customers with access to real human support. Until then, I can no longer rely on Uber for transportation when it matters most.
🚨 Extremely Poor Customer/Delivery Partner Support – Uber Eats Australia 🚨 My experience with Uber Eats Australia has been completely unacceptable. My delivery partner account was restricted without providing me with a clear reason. I followed Uber’s instructions, submitted ALL documents they requested, and completed the required verification. Despite doing everything asked of me, my account remains restricted. What is even more concerning is the way Uber Support has handled the situation. I have repeatedly contacted support through chat, yet I have received no proper explanation, no meaningful investigation, and no actual solution. I am simply left waiting while my issue is effectively ignored. This is not what anyone should expect from a company of Uber’s size. If Uber has a genuine concern about my account, then tell me what the issue is. If there is a problem with my documents, tell me exactly what needs to be corrected. If there has been a mistake, fix it. Instead, the current approach feels like: restrict the account, provide little or no explanation, and leave the person repeatedly contacting support with no resolution. This is particularly serious because this is a work account. Restricting someone's ability to work and earn money without clearly explaining the reason is not something that should be treated casually. Uber Eats Australia needs to take responsibility for this poor support experience. I am publicly raising this issue because normal support channels have failed to resolve it. I am requesting an URGENT manual review by the appropriate team, a clear explanation for the restriction, and restoration of my account if I have complied with all requirements. Uber Eats — please stop ignoring the issue and actually investigate it. A company that relies on delivery partners should also respect the people who provide that service. I expect someone from Uber Eats Australia to contact me and provide a genuine resolution, not another automated or generic response.
Can't log into Uber driver. The staff at Uber are terrible and have no clue what they're actually doing. I can't log into my Uber driver account and the didn't care. It was just easier to delete Uber driver and never drive for Uber ever again.
Ordered an uber 2 days in advance for 11:40 am. There was no driver in my driveway at 11:39 am. Then got a notice at 11:40 am (my pickup time) that the ride was cancelled. Got charged. Looks like the driver didn't like the short 3-mile trip. His name is Chamara. Also, it takes UBER a long time to respond to such instances. I have put in multiple complaints with the BBB, state and federal authorities. uber is NOT reliable.
Didn't show up. Ordered 1 hour before for 13pm, and 13.07 cancelled.. Bye Uber, never again
What the heck is wrong with them? Booked Uber, waited 20 min. Finally got the booking. Bang, booking cancelled. Another driver responded, bang, cancelled. It is a circus. Avoid if you can
Crap company. Have twice ordered cars and neither have turned up. Evidently funnelling the millions they make into the pockets of their fat cat investors rather than improving services for their customers. NEVER USE THEIR PRE ODER SERVICE, ITS NOT TO BE TRUSTED. Shame on you Uber.
Ordered an Uber 15 min before show ended at Roger's stadium in Toronto. No drivers available after waiting 10 min to find one. Then my request is dropped and I must request a new ride. 10 min, no drivers. Repeat. Tried priority, XXL, every option over an hour. Nothing. Why do they drop your request and force you to the back of the queue??? I ordered early to beat the rush, but there is no point. I will not be using Uber again. When you need a ride they can't be trusted to come through. Garbage company.
Uber added undisclosed fees. The amount the app stated turned out to be 50% higher. Instead of charging me $84, the charge was over $120 not counting the tip. And they make it difficult to talk to anyone. I've never used Lyft but will now.
Horrible customer service!! I realized I was being charged twice monthly for Uber One memberships. Trying to figure out how to “talk” to someone at Uber is next to impossible, even just a way to start a conversation to figure out what was going on. Eventually I found a chatbot and my issue was escalated after some type of CSR let me know that there was a person whose name I didn’t recognize had opened a second acct using my credit card. From there, supposedly it was being moved up the food chain, but the responses I received were either AI chatbots or some clueless employees who didn’t read the chats. There is no way to talk to a human being, and eventually, after talking to my bank and reporting the fraud, I just decided to close my entire Uber account (mainly due to my frustration with the LACK of customer service. For the prices Uber charges, they should have a human available. Never again!!
Due to this establishments poor customer service, I will NEVER use it again. Because of your incompetence, I will inform friends and family to never use it as well. Service is horrible. They charged me for a ride that never occurred. Your dispatcher disconnected me and was of no help whatsoever. I will be taking my business elsewhere.
Sick of Uber and their inability to handle anything without being signed into their app.i cancelled my Uber Account and they want me to lkf back in to request my Uber Cash balance that I paid for. And didn't use due to their lack of ability to deliver me anything. I would negative rate them if I could and the last u er I ride was hot as in no air conditioning in 100 plus degree heat
My name is Bjorn. "I strongly dislike Uber" - Bjorn Hi there, my name is Bjorn. A long time ago, I took an Uber. It was a mistake I will never make again. Uber is very very bad, my car showed up 10 minutes late and couldn't even find the right place. The application and booking process are horrendous, and don't even get me started on the cancellation. I hope you don't ever make the same mistake as me. Sincerely, Bjorn😁😁👍🏿👍🏿👍🏿👍🏿👍🏿👍🏿👍🏿
Drivers are allowed to literally charge extra to agreed fare - without even the customers knowledge or permission! Untrustworthy company. Not even cheaper in most cases. *AVOID*
Driver was friendly and knowledgeable. Thankful for him and his car was clean.
I am still, after numerous chat messages to the AI help support, trying to find out how it seems I was charged €59 for an Uber ride that lasted 10-12 minutes and the driver only rode 10.3 kilometers. I have contacted various organizations who have all told me that Uber has immensely overcharged me. I am still waiting for a price breakdown and explanation. I have requested a refund and have not gotten it. I do not know how I paid less for way longer rides, but so much for a short ride. How is this possible? I've always been happy with Uber rides up until now. My charge was way higher that that of bus, train and local taxi. I came to know this after the ride. When the driver stopped, and said 'You are here'. I almost fell to the ground. I could not believe that I had paid so much for such a short ride. I even pay cheaper for train rides of almost two hours!
I have been trying to get my Uber account reactivated and because my background check came back clean from hireright but for some reason I Uber still decides to keep my account deactivated and will not tell me why the only thing they tell me is that my background check isn't clear.
201 reviews matching