It was ok
It was ok, rides were expensive but the scooters made it worth it. Drivers were a plus point, friendly and helpful. It was easy to book and use, but nothing amazing as this service is now the norm
About Uber
Data updated- Website
- www.uber.com
- Category
- Vehicles & Transportation
- Location
- 美国
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/137)
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US
Is Uber legit?
Uber (www.uber.com) has a 2.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Thifes
Thifes, exploiting and using customers and drivers
I think uber service is another Robber…
I think uber service is another Robber in London and Government seem to be quite on it as they are not suffering but taxpayer are. I took a uber from Northolt to heathrow termina 2 in the morning 5 am; j was charge £26 and when I took uber to back home at 9 pm, I was charge £43. Its really robbing working class people. I hope government will be looking one day.
Uber charges fraudulent charges
Uber Canada allows their drivers to charge fraudulent cleaning fees. I was charged the next day $127 Uber refuses to discuss the charge. Im warning anyone I can to avoid being scammed like myself. Not sure how theyre getting away with fraudulent behavior. There's many similar cases ,some even worse as per the comments on thier Social Media and yet no repercussions.
Charged twice for one ride – Uber refused to investigate
On the evening of August 3, 2026, I took an Uber in Istanbul, Turkey. The driver insisted that I pay the fare in cash. Trusting that this was the correct procedure, I paid him in full. A short time later, I discovered that Uber had also charged my credit card for the exact same trip, meaning I paid twice. I immediately contacted Uber through the app, expecting a fair investigation and a refund. Instead, my claim was rejected without any explanation or evidence. No one contacted me, no proof was provided, and no real investigation seemed to have been carried out. As a customer, I expect Uber to protect passengers against situations like this, not to dismiss complaints automatically. Being charged twice for the same journey is unacceptable, but the complete lack of customer support is even worse. I have completely lost confidence in Uber and cannot recommend this service, especially to travellers visiting Turkey. Always double-check the payment method before leaving the vehicle, as Uber may refuse to help if something goes wrong.
Error of payment
After every ride, I got error messages regarding payment! When ordering a ride, I need to order 3-4 times before it accepts! I think it is because of my Visa card. But when it’s working the service it very good!
This was my first really bad experience…
This was my first really bad experience with Uber, so I thought it worth alerting the company and users of Uber. I booked an Uber for 5am to be on time at the airport. The night before I saw that someone has confirmed to pick me up. However, waking up the morning at 4am, I noticed that Uber showed the message "reservation confirmed: We'll share your driver details soon." I considered editing the trip to see if I could find a person manually, but then realised, if I would now cancel the trip, Uber will charge me a cancellation fee!! So I waited till after 5 but still the same message. At 05:10 Ubers sent me nonchalantly a message to say "oops, sorry for not meeting your expectations, but we could not find a driver." The token apology of 100 Uber cash does not at all compensate for the inconvenience, let alone for the cost of missing a flight.
Awful service
Awful service, deliveries always seem to be missing items, customer service is not human whatsoever and never resolves issues properly, promotional offers that they EMAIL my account don't work when applied to orders (even following T&Cs). Just a scummy company overall.
I Used Uber for 3 days in Las Vegas
I Used Uber for 3 days in Las Vegas. This was my first time using any such app. The sign up was simple and all of the drivers I had were awesome. Pickups were quick and better price than a taxi.
Uber's Commitment to Safety?
I've read about Uber's commitment to safety. Sadly, their booking and cancellation process ultimately left me alone on a dark street, in front of an empty theater, and feeling unsafe. I tried to leave feedback in the app and online, but it only lets me associate my comments with the driver who actually picked me up. He wasn't the problem. My issue is with the two drivers who left me stranded, and the system that allowed this to happen. While both drivers had the option to send a message, neither chose to do that. This tells me that Uber needs to make sure their drivers understand their "commitment to safety." I requested a ride at 10:36. Hundreds of people left the theater at around this time. Many also requested Ubers. Long after everyone else was gone, my driver (#3) arrived at 11:39. Apparently, two drivers accepted and cancelled my trip. Both drivers had a choice, and they decided to leave me stranded I chose to take an Uber into town instead of driving or catching a bus because I thought it was a safer option. I'll have to rethink my choices the next time.
It is one of the worst service…
It is one of the worst service companies I have ever dealt with. Uber charged my bank account several times while I wasn't even in the United States. Now, when I try to request a refund through the Help section, the AI says it can't process it because the charges are too old. On top of that, there is no way to contact a live support agent, either by phone or through chat. Uber has basically taken my money, and I have no way to get it back.
Uber gives you no clear option for…
Uber gives you no clear option for seeking customer support as a user. With very limited avenues of approach for seeking customer support, if you do happen to get into a chat log with them they close your chat as soon as they think they’ve resolved your case without asking if you have additional concerns or questions which in turn forces you to seek options for support again. Terrible customer support experience, it’s intentionally difficult to contact.
very good
The trip is very good.But the system is different from Chinese.
Disgusting cab firm in London
⭐ 1 Star – Absolutely Disgraceful and a Complete Rip-Off Uber is an absolutely disgraceful and overcharging cab service. The price shown and quoted at the beginning of the journey is apparently meaningless, because by the time the journey ends, the fare can suddenly be around 30% higher. How is this acceptable? Customers agree to a price at the start, only to be hit with an unexpected increase at the end. It feels completely misleading and unfair. I feel ripped off and completely taken advantage of. This is not the way a professional transport company should treat paying customers. I will NEVER use Uber again. 👎👎 There are plenty of other taxi services out there, and I would strongly recommend people think twice before using Uber. Check your final fare carefully—you may end up paying considerably more than what you were originally quoted. Absolutely disgraceful service. 0 stars if I could.
Do not drive for Uber
Do not drive for Uber. The company is so unbelievably incompetent. If your phone is stolen and you're forced to change your phone number, you will never, ever be able to regain your account because the people at Uber are too incompetent to change a phone number. Three weeks, 20 phone calls, 50 emails, and finally they said everything is fine and nothing was done. Uber is one of the most incompetent groups of people I think to exist.
It is hard to see where we are going so put pictures of tourist sites with addresses.
It is hard to see where we are going during the ride. The app lacks when asked to do this and works at times, but most of the time it did not. Also, if as a passenger, we chose the wrong location and the driver clarifies that, it is very hard to figure out what to do to change the destination. For example, in Mexico, DF, we wanted to go to the Basilica of Nuestra Senora de Guadalupe, but when we inputted that into the destination, it sent us to the street with that name, which was a further distance than the actual Basilica. Uber should have an option to zoom in or a picture of such tourist sites when we are looking for rides to them. You should have tutorials on what to do in situations like this. It seems like we cancel the ride and get charged for it and then have to input the correct location to start moving to the correct location. So, as soon as you are talking to the driver, you will get charged.
Thankfully now I,have found rappi on…
Thankfully now I,have found rappi on Mexico .. uber are liars and cheats and human scum … do NOT use them. Their share has fallen 40% in the last few monthss ans should be 0.00000 as their service is less than anything in this .. thank you Lord .. I will never ever work with the uber liars again
Uber gone downhill
Uber used to be fairly decent. However in the last few months everytime I order a taxi, despite the app showing loads of drivers, nobody accepts. If on a very RARE occasion a driver does accept after waiting anywhere from 5/10 minutes after ordering, the driver is at least 2+ miles away. No good if you're in a hurry for work or an appointment etc. To add to that, the prices are shocking. Prices have jumped up so much and service has gone massively downhill. Also, stopped using uber for ages when I was accused of smoking in the car (I don't smoke or vape) and uber refused to provide any details of the driver or any evidence of me doing this, even with cameras in the car which would clearly show I'd done nothing and didn't even apologise. Claimed they couldn't show the evidence because they have to safeguard the driver! What about me being safeguarded against malicious, untrue claims. Emailed back and forward and uber stopped replying with no apology. Overall a really bad company. I'd use bolt but they're just as bad, drivers not accepting and if by a miracle they do they cancel within a few minutes.
I have been ripped off by taxi drivers…
I have been ripped off by taxi drivers in every country I have visited. They take advantage of newcomers who don't know the rates. I appreciate Uber because I don't have to worry about this happening anymore.
Over charge with out my knowledge I booked an Uber from Stansted Airport
I booked an Uber from Stansted airport to my place for my sister. When I booked the fare was £76:90 which was taken from my bank account. Then the fare got up by £22:76 which is very strange and unexpected. My bank didn't allow and then wanted me to verify the amount which is I didn't. After 4 weeks later I booked an Uber to Heathrow airport the fare was correct . After that on my recipes I did release that Uber did charge me the amount (£22.76) . I contacted customer service on my Uber app and but unfortunately Uber customers service closed my enquiry and I was not able to write any more about the over charge. Then I messaged Uber on WhatsApp I did not receive any response. I complained via email after many questions and provide the receipt and my bank charges then he said that you raised the same thing and your issue was resolved . Very unprofessional frustrating and unfair . Please advise me if anyone has the same problem with Uber . I think everything should be included when you book an Uber because maybe you do have just the amount or a bit more in the bank account and the bank should have overdraft charges therefore Uber most be honest about the fare not cheating on the customers.