Uber

Very quick service clean vehicles

Very quick service clean vehicles, very personable drivers. Courteous. And cost efficient compared to other transportation modes..

Recently uber has got very greedy by…

Recently uber has got very greedy by take take take & not thinking about the driver’s or customer's. Extremely sad if you ask me.

My Honest review

The rides on Uber are cheaper than the rides on Lyft. I like how the app makes it easy to spot your Uber driver's car. However, I don't like how Uber takes a large sum of the driver's earnings.

Extremely disappointing experience with…

Extremely disappointing experience with Uber Eats. I accidentally placed an order and cancelled it within 14 seconds. Despite cancelling almost immediately, I was charged the full order amount as a cancellation fee. I contacted customer support and spoke with five different agents. Every single one gave me the same scripted response without making any genuine effort to review the situation or offer a reasonable resolution. To make matters worse, some of the agents rudely ended the chat before I had even finished explaining my concerns or responding to their messages. That level of customer service is unacceptable. I'm not upset that there's a cancellation policy—I'm disappointed that charging 100% of the order value for an order cancelled within seconds is considered acceptable, with no flexibility or common sense applied. Customer support should be there to listen, investigate, and help resolve issues, not simply repeat policy and abruptly end conversations. This experience has completely eroded my trust in Uber Eats, and I hope the company seriously reviews both its cancellation practices and the quality of its customer service. Has anyone else experienced this? If so, how did you resolve it? Were you able to escalate it successfully, file a complaint, or receive a refund? I'd appreciate any advice on the best way to take this further.

Taxi didn’t bother to turn up.

Booked an Uber for pick up at 10.15pm. Had a confirmation email it was all booked and the name of the driver. At 10.05pm had a notification to say we had completed our trip even though we’d not even seen the taxi and it was before our collection time. I contacted Uber via the chat (no obvious category for taxi not turning up but managed to get through to someone) and they said they had refunded me straight away but said I had to rebook. This cost £4 more and meant we were waiting ages. When I complained they weren’t interested. Then the next day I have 3 different pending transactions for Uber when I should only have 1. So now I’ve got to contact them again. Very poor service.

First meeting with Uber

First meeting with Uber was via a 'local' taxi company - the car arrived 20 mins late. I was told by a very pleasant driver that he had been requested to carry out the booking 10 minutes after the expected time arrival and hence why so late. Second booking - car requested for transport to a rail station to arrive at my house at 06.10. At 15 mins late I phoned Uber and I was informed that a driver arrived and waited at house number 5 whereas I live at house number 17 and was stood outside checking for people from 06.05 so before due arrival time booked. As it is largely a cul de sac, I would have seen any arrival. I therefore missed the planned train and had to pay £41.35 to replace my ticket! On the phone call Uber insisted I should only use the Uber app and not book online!!

No customer service

No customer service, ther isn't anyone you can talk to about a problem. Just automated phone numbers and messages 🤦🏻‍♂️

Uber car service: Deceptive Dynamic Pricing and Poor Corporate Ethics

I find this Uber’s pricing policy unacceptable. The price displayed at the time of booking a car is not guaranteed, and any traffic delays result in a unilateral increase at the end of the trip. Added to this is the appalling ethical management: the driver's share is approximately one-third of the total fare paid by the user. Uber makes disproportionate amounts without offering any protection or transparency. I used in the past few weeks Uber in Canada. On two occasions, I saw the final price increase. The associated message indicated that I had given the driver the wrong address. Obviously, this wasn't the case. I tried contacting Uber customer service, but they have an automatic question-and-answer system. There's no way to describe the problem in plain text. The last time I used a transportation service, I asked the driver (before getting out of the car) to show me how he closed the service. He had no choice. Only one button to indicate the end of the trip. On that occasion, the fare the driver receives also appeared. I paid over $42. Uber only transferred $16 to the driver. Terrible behavior by Uber.

The best app ever

Never use Uber Eats!

Never use Uber Eats!! Their customer service is either a computer or staff are trained to ignore and irritate customers. We ordered two orders of fish tacos for $14.95 each, a service fee and a tip on the amount. We discovered after he left that we only had one order. I contacted Uber Eats and they automatically refunded me $13.65, less than I paid for the tacos!! I chatted (there’s no phone customer service that I could find) with three or four agents and asked for the manager, each time their only response was, your refund has already been given so we can’t change it!!! I was so frustrated that they not only didn’t compensate me for their error, they didn’t even pay me the full amount I was cheated out of!! And they DIDN’T CARE ONE BIT about me the customer, it’s all about making more money at our expense even money that doesn’t belong to them. Never again!! I’m using Door Dash from now on.

Just go smack your head against a wall will achieve more!!!

Genuinely the worst company hands down I'm surprised how bad a company can be you'd get better response and feedback from a donkey and I'm not even exaggerating if you have an issue wether you're a driver or rider forget giving them a call there's no point nothing will get resolved. Staff respectfully lack basic training & understanding (which is Ubers fault) you will speak to 10 different customer service operatives and get 12 different responses. Because of this company I actually believe we need to introduce a different rating system instead of 1-5 star system we need a minus -5 to a 5 star and of course I would give them a -5

Good conversation.

Staceylee and I had very good conversation and she was very professional and the ride was very clean. I enjoyed my short time with her. Thanx!

My 2 trip was good but the second last…

My 2 trip was good but the second last you own me a refund the driver didn’t pick me up and i paid by card. I am requesting for my refund. And your driver they hardly call.

Very disappointing experience

Very disappointing experience. The Uber app showed a fare of ₹200, but the driver charged me ₹300 based on the meter. Drivers often ask passengers which route they should take. If we already knew the best route, why would we use Uber's navigation? Some drivers deliberately take longer routes, which increases the fare unnecessarily. Uber should implement stricter controls to ensure drivers follow the app's suggested route and charge only the fare shown in the app. Such experiences reduce customer trust and make the service unreliable.

Had 4 trips to/from Birmingham NEC over…

Had 4 trips to/from Birmingham NEC over 2 days. Drivers were helpful and friendly, arrived on time, cars were clean, definitely use again. Worked out cheaper than parking in NEC

Friendly driver

Friendly driver, nice car but long waiting time

Asking extra charge for an traffic and…

Asking extra charge for an traffic and telling petrol if need extra they should show in app at the time booking or they should not ask. And always show one amount and we should pay other amount i cancelled that raid after getting this reply pay extra

Wait driver in Malaga airport…

Wait driver in Malaga airport 35min.Driver 5min/1.9km parking 35min and chat I am in way. But when I cancel trip driver collect next person.

The drivers i had were all polite and…

The drivers i had were all polite and respectful. Clean modern cars, arrived very quickly and we're reliable. The prices were reasonable, beats walking. The app is too easy to use and now cash is available as an option.

The driver was very friendly and…

The driver was very friendly and courteous. The car was very clean. I enjoyed the ride.