Uber (www.uber.com) has a 2.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Erin · 1 review · Experienced 2026-07-31 ·
★★★★★
Ghost Customer Service
You could improve by being able to CONTACT CUSTOMER SERVICE when you make a simple button push mistake!!! After trying to cancel an order from Uber eats, but getting no where on the 'chat' Uber said is for support. It's really to test your patience people. There's no support.
I called the place i ordered from to day oops I pushed pick up, not delivery, since I couldn't get Uber to help, and the move woman at the restaurant called Uber. She called me back, giving me a number to call, instructed by Uber. I called the number and it said sorry er no longer have customer service via telephone! Only that terrible chat. So I was out the 20 bux AND wasted a deal.
The next morning I finally got a live rep on the chat. I explained it all, and she said, sorry I know that's frustrating, but I can't refund you since the store has to be paid for the food they made. I said then why couldn't I get anyone last night to cancel the order? Nothing. Crickets. I said cancel my membership.i was sent a prompt on how to cancel. I am extremely disappointed and switched to door dash. They have great customer service, even if the prices are a lil higher. I'm sticking with a higher cost for less headaches. Sure was hungry last night. Uber is just a scam. Picking longer routes than needed to charge more, the inability to get help when they screw you over.... it's obviously all about money, not customer loyalty at all. What happened to integrity people?
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Sofia Mogilevskaya · 1 review · Experienced 2026-07-28 ·
★★★★★
almost missed my flight due to Uber
I made an advanced reservation for a ride to the MSP airport for 4:45 am. The driver has never arrived and the platform could not let me cancel the ride, as I was indicated as "on a ride." After 30 minutes, I had no option but to ride my car and use long term parking at the airport. Almost missed my flight and was very stressed. Uber charged me $25 and reversed it later but refused to reimburse for the 3 days parking. The company does not take any responsibility and must be regulated, perhaps on federal level.
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Bella · 3 reviews · Experienced 2026-08-01 ·
★★★★★
I would not even give them a star…
I would not even give them a star didn't show no ncontact leaving me with a missed train to London
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Esther Hermann · 3 reviews · Experienced 2026-07-31 ·
★★★★★
Uber made our trip memorable and easy…
Uber made our trip memorable and easy to navigate a new city. We also found out new things about the city and places to eat and explore. 😁
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Anita Jones · 20 reviews · Experienced 2026-07-31 ·
★★★★★
We ordered a taxi and received a…
We ordered a taxi and received a message saying it’s on its way followed by the trip is cancelled then they charged us for there cancellation
Never using this service again
J
Joe Hahn · 1 review · Experienced 2026-08-01 ·
★★★★★
I love Savannah
Every driver I encountered in Savannah was cordial and professional...
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John Coughlan · 11 reviews · Experienced 2026-08-01 ·
★★★★★
Abandoned
Why did two UBER drivers abandon me at Riverside museum in Glasgow today? Thankfully the 3rd one turned up. Could they not call me to tell me why they weren’t coming. I am elderly with a 11 year old Grandson. Thankfully the 3rd driver Awet was spot on and caring
I had a terrible experience. The driver simply drove away, and despite the fact that I did not receive the service, Uber still charged me and then added an additional cancellation fee.
This is completely unacceptable. Customers should not have to pay when the driver leaves without completing the trip.
In my opinion, Uber's handling of situations like this is extremely unfair and feels like a complete scam. The worst company I have ever dealt with. Stay away from Uber and always check your charges carefully!
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That Autistic Guy · 174 reviews · Experienced 2026-08-01 ·
★★★★★
What part of "lets go into my account then ill explain" do they not understand????
I'm sent a very threatening message in app from uber about my account being restricted based on a false allegation they were sent by the driver,
i have repeatedly asked them to retract this quite clear threat and its just ignored and chat ended, not even addressing the problem
i then try to explain on the phone and request (reasonably) we go into my account first then ill explain so im not doing it twice......oh no, they cant use an ounce of common sense, oh no, just put unnecessary barriers up to escalate and not help the customer in any way shape or form,
if this is how they think its appropriate to treat customers then im leaving to never come back
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Ralph · 3 reviews · Experienced 2026-08-01 ·
★★★★★
Pre booked
Pre booked. Driver info was show. 30 minutes before, then never arrived. Fee was refunded and we were left stranded.
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rxixp · 2 reviews · Experienced 2026-08-01 ·
★★★★★
This is %100 a scam application
This is %100 a scam application, it has no customer support, no remedy to any problem , and won’t refund money on food you never received. I don’t even know how they can legally operate , and have 0 accountability in the loss of goods and services. They deserve a class action law suit.
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Clarissa M Tso · 1 review · Experienced 2026-08-01 ·
★★★★★
My husband and I went on a lunch date…
My husband and I went on a lunch date and i requested a Uber to make a few stops after and then home. Uber driver came and we told him we had two stops and he said we only have one and that was our residence from what he had showed us.. I have screenshots of my stops and he proceeded to say there is only one stop. I recommend Lyft than Uber, we had a few Lyft drivers telling us Uber has the worst customer service and they over charge on prices. Never again will I use Uber and i need to delete my account with Uber and stay with Lyft.
I love using Uber! While not every single driver is flawless, the vast majority of them go completely above and beyond to provide an amazing experience. They keep their cars clean, drive safely, and are incredibly polite. I happily give 5 stars to the drivers who work hard to get me to my destination safely.
Utterly garbage. American company who has no phone support or chat support. Run fast and do not order from them. Me referring them to as garbage is an understatement. I hope all 3rd party deliveries go away all together. Do not order food ever from them.
Uber REALLY needs a DEDICATED phone number for issues with drivers! Each time that I've had a complaint about a driver or their vehicle, it takes something just SHORT of an "Act of Congress" to reach them, which is via options on their app. Unfortunately, the option list is VERY limited & if you tell their Chat-Bot you want to speak with a Live Agent, sometimes it takes a few HOURS, which is beyond RIDICULOUS! Also, once an Agent connects with you, instead of that person handling your issue, 2 or 3 different agents join in, by sending additional emails/chats, then asking the SAME questions over & over! Considering, that they're platform is making money "hand over fist", they can DEFINITELY afford a Rider Phone Line!
We have never used Uber before this past week when we had a cancelled airline trip and were given an airline voucher for transportation at 3:00 am as the only option to get to a hotel. It was easy to use the app, we felt safe doing so in an unfamiliar area and actually made 4 additional trips within a couple of days. Uber will be our new go-to for rides to/from the airport. (I might add that we are in our mid-70s and not the most tech savvy.)
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S G · 13 reviews · Experienced 2026-07-29 ·
★★★★★
Very easy
Cost was good
Drivers were friendly
Map tracking very good
Always on time
3 Ubers in 24 hours
I ordered a ride from one hotel to another. While trying to sort out my luggage? In paris.The driver went away with my electronic charger. I complained and he denied seeing it in he's vehicle.
Well , driver coming în time , tariffes acceptable
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Chris Elwell · 21 reviews · Experienced 2026-07-31 ·
★★★★★
2nd Chance
So after a woeful experience last time, I thought I would give them the benefit of the doubt. Not been able to drive through injury and living alone, I put a food order in, the app showed all good and it was picked up, all be it running behind. As the driver landed I got a customer support message saying your order has been cancelled, and the driver informs me another driver is bringing the rest. This driver had bag 2 and 4 of a 4 bag delivery. Customer support are you useless and it's a 5-10 day wait for the refund....
