Uber (www.uber.com) has a 2.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I have an issue with Uber trains. I have purchased two train journeys outward 3rd August, return 5th August. They were confirmed and tickets sent via email. No problem.
However, when I check my Uber app, I see in the activity that a third trip is confirmed which conflicts with my outward journey. I have no knowledge of this third trip, I have not been sent any confirmation or any ticket by email and would only have known about this by checking the activity on my account. It is obviously some sort of error.
Problem is, I can not find any way of getting through to Uber customer service. I have telephoned all the service numbers listed which only give two options for rides or eats and then they cut you off anyway. (They also mention something about an ongoing system update ?) There is no chat option on my app. And I can't find any email. I am not on X (Twitter) I have spent a few hours trying to get through to customer services but to no avail. I can see that I am being charged for a train journey I did not order and am at a loss as to what to do. Any help would be appreciated please ...?
I am on the verge of cancelling my Uber Account if this is not resolved.
I took a trip with uber from Hammersmith to my friend in Clitherow Avenue Boston Manor. The driver took me to Clitherow in Hayes. When I questioned his choice of the route he took he said that this was a better route and that he knew the area because he and his extended family lived there. I was in a lot of pain due to a chronic back problem and all I wanted was to arrive at my destination. When we finally arrived I told the driver that this was the wrong destination. He demanded that I got our of the car. I did not know where I was and it was 36 degreeos outside.I am also disabled and walk with a walking stick. I am 72years old. I refused to leave the car and told the driver to drop me at the nearest tube station which he did. I took a tube to an area I was more familiar with and asked for assistance to help me find a local taxi service to take me to my destination. I arrived 2 hours later,exhausted, dehydrated and in severe pain. When I went on the uber site to complain and demand my money back there was no box to tick for complaints. The best I could do was to give the driver the worst review I could manage. I give uber 0 stars!
I purchased a train ticket, on the bottom of my receipt 10% cashback in uber credits displayed. - I shared the screenshot of my purchase as proof
I received 5% - I contacted customer service they didn't even understand what my issue is, thought it was about pricing.... they said sg about the purchase value being correct then closed the case, I was unable to reply....
Figured it was a one off, tried again, this time they concluded sg different, asked me to reinstall the app....
But of course why would it solve the problem when they owe money (uber point)
Reinstalling the app doesn't help...
Sadly,
Current Uber customer service is unable to process information, yet alone resolve it.
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Gerson · 39 reviews · Experienced 2026-07-29 ·
★★★★★
Never can find any rides
Never can find any rides, always ignoring the request, how does this app still exist
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Shannon · 36 reviews · Experienced 2026-07-29 ·
★★★★★
Terrible
Terrible. Says it it 2 mins away for 20 mins. Don’t use you’ll miss your appointment/ train etc. customer support are soooo rude!
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Tomas Wesenberg · 1 review · Experienced 2026-07-29 ·
★★★★★
I have been reporting fraudulent use of…
I have been reporting fraudulent use of my account the past 3 months. Nothing has been done except the run around question - “Do you know this person? It appears they have the same account information.” How on earth do 2 people have the same credit card info? The customer service is absolutely terrible. Each time was the same - no response just more non action. I’m a disabled verterán living on a fixed income. Already I’m out close to 150 dollars. I am going to the attorneys office to report consumer complaints regarding fraud.
My experience with Uber was really excellent. I felt myself secure and calm, because the cars were always on time, the drivers were kind and polite and the atmosphere was professional and friendly. The cost of the ride was very good and I really enjoyed my experience!
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Andrew · 3 reviews · Experienced 2026-07-27 ·
★★★★★
First-rate
My first time using Uber regularly and it all works really well. Drivers have been unfailingly courteous, and the app is excellent in both the booking process and letting you know when your driver will be with you. Highly recommended.
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David Casa · 1 review · Experienced 2026-02-20 ·
★★★★★
Beware of False Allegations
We caught an Uber on a Friday night into the city to have dinner with friends. Then about 11:30pm I caught an Uber to get home. On Sunday evening I received an e-mail & call from Uber customer support that they ‘received a report from one of their drivers that my wife & I have acted in a threatening or violent way towards a driver while on a trip’. I was absolutely shocked, as both Uber trips we had nothing but pleasant conversations with both drivers. We were certain that the driver had us mistaken for another Uber trip. To be certain that the driver was not mistaken, I asked Uber to clarify with the driver. How many people were in the car, male or females, what was said, Uber did not relay this back to the driver in their investigation. The driver is still sticking with his slanderous allegations. Throughout Ubers investigation they had taken the side of the Uber driver. Cut the long story short, after Uber threatened all sorts of legal threats, it was our word against the driver. I want to warn potential Uber riders, that they could perhaps be the target of false, slanderous, defamatory accusations from certain Uber drivers. I did not matter what I said & how much I refuted the allegations against my wife & I. This ordeal was extremely stressful that a defamatory allegation could be fabricated. So please consider using alternative & more reputable rider share services. Perhaps taxis aren't that bad after all, they at least have cameras in their cars.
My first time using Uber and we were out of town. It was just fine for the most part. We had one driver that drove a bit too fast and blew through a couple stop signs. The only other issue was that on the final day, I cycled through 3 requests before one made it to us. Overall though it was good.
Be incredibly careful when paying for an Uber ride. I am a very rare user who only utilises the app for occasional transport and never touches Uber Eats. Yet, after paying for a single ride on 20 March, Uber used a deceptive, hidden "free trial" loop during checkout to quietly sign me up for an Uber One membership without my explicit consent. I only noticed the £4.99 monthly charges several months later on my card statement. A review of my account history proves I have not taken a single ride or used any Uber services since March—meaning I paid for a subscription I never wanted and never used. When I contacted customer service to complain about this unauthorised sign-up, they flat-out refused a full refund, only giving back the most recent July charge. They completely ignored the core issue: that their interface tricks people into automated subscription traps. This is a highly unethical way to extract money from occasional users. When I ask for the complaint procedure, they just ignored me and closed the chat with "no response needed".
I’ve had to resort to a bank chargeback to get my money back. Shocking and deceptive customer practices.
We forgot a swim west in the Uber and *immediatly* called the driver Zoran-Filip who confirmed that he had it and promised to deliver it in one hour. After that we were ghosted. The west is crucial for health reasons (epilepsy) for one member in our group. Uber keeps claiming “the driver has not found” the item” which is a wrong. We get the same computer answer from Uber every time. There is no effort to help ruining our vacation. If we had known that we will not get the west back we had tried to buy a new one already. Very bad (inevitable) service from Uber.
SINCE 2014 I’ve attempted to set up an uber driver account meanwhile I was paying uber drivers over the length of my 5 star rider status for my then teen daughter all the way until she was 21 years old a total of 343 rides they never wanted me as a driver I could support them with my dollar but they refused to allow me to earn through their app on any level. I spent weeks trying everything reaching out to Customer service never did I receive adequate assistance I gather my English was too American for the service as I never spoke to an American EVER !! Yet I was attempting to earn separately from my rider account for years. I’m done I’ve deleted my accounts I wish to offer this review because this is HORRENDOUS SERVICE AND NOT TO MENTION THE WAY DRIVERS WOULD APPROACH MY THEN TEENAGE DAUGHTER QUESTIONING HER ETHNICITY AS SHE QUOTE ON QUOTE LOOKS EXOTIC TO JUST BE BLACK!!!!
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Roberta · 6 reviews · Experienced 2026-07-21 ·
★★★★★
My ride was at 3:15 a.m
My ride was at 3:15 a.m. My driver stated he would wait by the vehicle until I made it safely inside the building before leaving. I appreciated his concern for my safety. Would highly recommend him.
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Paffy Omni · 1 review · Experienced 2026-07-28 ·
★★★★★
Avoid at all costs
Avoid at all costs. Anywhere in the world. I hope this company dies soon because it s just to much for both drivers and costumers. Imagine their systems fake surge pricing just to charge costumers more while drivers are pais normal fare or even lesser than that. Government is shit in uk. Even though they are are informed of all this by associations they couldn t care less.
I didnt realise my payment option had switched from cash to card. I used 2 uber rides and paid cash to both drivers when uber had also charged my credit card.
Uber refunded one payment but they refused to refund the second payment. Therefore my second ride payment was a duplication. There is no way of contacting anyone to speak to and explain the circumstances. Instead uber support just keep sending template identical responses over an over again without reading the query/feedback. Uber support in Sri Lanka is just useless.
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Lee Robinson · 9 reviews · Experienced 2026-07-28 ·
★★★★★
Big Uber LETDOWN!
Uber has been okay for quickly booking rides, though there’ve been a few big hiccups. But today was hopeless so I’m thinking of ditching them.
Problem was I booked a BLACK CAB in advance for a supposed pickup earlier today - which kept us waiting until 19 minutes past the pickup time to an important appointment – which ended up being a “no show”! With no apology just a prompt saying “ride cancelled”!!
NOT GOOD ENOUGH as the whole experience was so stressful.
Going to try using JUMP - the black cab app to see how that goes. But definitely off Uber for now!
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Lila Grove · 3 reviews · Experienced 2026-07-26 ·
★★★★★
They don't care, so uninstalling right now
Been using Uber for some time now and I've never been disappointed with the services. But the other night on Sunday I accidentally left my phone in the car, you'd think I'd even notice it was no longer with me until I got home,
I contacted Uber as soon as possible probably 3 minutes after it occurred and you'd think they would have found the phone by now. The next day I called back up again through the Uber telephone line and they gave me an update that they couldn't locate my phone.
So not only are we dealing with lazy drivers that don't look after their customers but we're dealing with thieves that take the services and don't take accountability nor face consequences. NO GOOD SAMARITANS THESE DAYS.
I'm so glad that I have my other new phone that I was able to set up but I can't even access my Uber account without them not helping me and not being able to bar the account just for safety reasons and security reasons.
It looks like Uber doesn't want to help me so I now no longer want to help them so I'm not going to be using them any more. It's a real shame because Uber used to be easy to book with but it looks like you have to look after yourself these days because Uber does not care and the drivers do not care.
I know things get lost all the time but a bit of human decency goes a long way. I don't want to feel that when I'm calling up to ask for help with Uber that I'm not getting dismissed nor do I feel like I'm being a nuisance, I lost something that was really important and it was my mistake but it was a lesson learned.
Please when you think of using Uber in the UK, please look after yourself.
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Rina Singh · 1 review · Experienced 2026-07-27 ·
★★★★★
I booked a cab on uber app and I was at…
I booked a cab on uber app and I was at the hospital Luton and Dunstable and by the time I got outside as my mum has difficulty to walk the cab driver cancelled my ride and I got charged for it when I didn’t even receive the service so I had to book another ride and got charged for that too it’s the first time I used uber app for a ride but after my experience I won’t be using them again absolutely disgusting they charge you for a service and have the cheek to cancel and still get charged so be careful when using uber ride they rip you off
Avoid at any cost. Charged me £92 for £76 ride. No customer support on phone. If i dont get my refund i will file a claim. Going to ask all.friends n family to delete uber.
