Uber (www.uber.com) has a 2.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
On my recent trip to Melbourne I decided to use Uber vehicles rather then hiring a car. I was pleasantly surprised by the availability of vehicles for my travels never waiting longer than 6 minutes. The drivers were very friendly knowledgeable and the vehicles far cleaner than any taxi I have ever traveled in. The cost of all my trips over 20 still worked out to be cheaper than a hire vehicle. Five star well done Ubers of Melbourne.
SCAM: 02Beware Uber will sign you up for Uber One without your approval, then they will charge you every month until you figure it out. They will never reimburse you, just stop charging. Definitely a scam
I live in Sydney and don't have a car so have always ubered to work etc. nothing wrong with my drivers, most are professional. Sometime would get cars without aircon though to save gas. But cheaper than getting a car and paying for maintenance
The reason the drivers might be below average is because Uber uses a driving app that calculates the drivers driving performance. That app is worse then their maps app. It takes opportunities and money away from the drivers by not accurately recording the actual driving that is taking place. If a car cuts the driver off in traffic and a hard break or turn of the wheel will count against the drivers rating even though they avoided a much serious situation. If the road is under construction and particularly rough it will show phone usage even though the phone never left the phone cradle. And if the posted speed limit is 45 but the app says its 30 now your speeding but if you drive 30 the rider wants to know why and really dont care about the app being wrong they just want to get where they need to go. These are just a few examples of how Uber takes advantage of their good drivers and force them to go to other rideshare companies. This is just what happened to me.
Ease of use, fair and knowing the price in advance. Use of technology
It terrible how Uber charges you additional fees that you can't dispute & they call it membership fees when you just want a, 1 time service & you can't speak to anyone to get a refund
On time, cars clean, drivers polite
App is working fast and reliable, booking process is working smooth.Need to be added exact location triangle sign and function to the Android app.
Accidently booked a trip in London for a journey that was less than 15 minutes and charged £37, even though tried to cancel on website. The driver didn’t even turn up. A big thumbs down 👎 and never use company again. Lesson learnt!!
I was an uber one member, I use uber every week, almost daily. I don’t get discounts, my friends that are not uber members get cheaper rides, I have issues with drivers complaining to me about how much uber pays them out of my fare. For a 19 km trip that was always 12-20$ each time, is now 35-48$ since I became an uber one member, my Ubers will cancel so many times I’m almost late for work. I can’t seem to speak to a human about any of my issues, uber your the issue and I can’t even get any of my complaints dealt with. I hate uber and I hope someone comes out with a better idea that’s got customer service with it.
Extremely Disappointing Experience with Uber's Recommended Rental Partner Splend. As a new Uber driver, I chose Splend because it is one of Uber's recommended rental partners. Unfortunately, my first experience was extremely disappointing and has seriously affected my confidence in both Splend and Uber's partner programme. The Splend website advertised a Volkswagen ID.3 for £199 per week (all-inclusive) in the New Drivers section. However, after creating my account, I was quoted £249 per week, and later received yet another pricing list by email with different prices. The pricing was confusing and inconsistent. I reserved a black Volkswagen ID.3, but when I arrived for my appointment, I was offered a blue one instead. More importantly, the vehicle was in an unacceptable condition. The interior, particularly the seats, was heavily worn and damaged. I simply could not believe that a vehicle in this condition was considered suitable for professional Uber drivers. After refusing the vehicle, I was told there was no suitable replacement available, despite having a confirmed reservation. I wasted my time travelling to the branch, lost valuable earning opportunities, and had to delay starting work. I have submitted a formal complaint to Splend with photographs and supporting evidence. My biggest disappointment is that Uber recommends this company to new drivers. When drivers trust Uber's recommendation, they naturally expect a professional, transparent and reliable service. Unfortunately, my experience was the complete opposite. I sincerely hope Uber reviews its partnership with Splend and ensures that recommended partners meet the standards drivers and passengers expect. This experience has reflected poorly not only on Splend but also on Uber's recommendation process.
I ordered an uber to take me to the airport in Vancouver this weekend. A driver was found and it showed he would be 1 minute. We rushed out to the street but nothing happened. After about 10 minutes (with it still showing 1 minute) I messaged the driver and got no reply. After a minute it then showed they would be 8 minutes but I waited and the time never changed. The money was taken out of my account and in the end we called Yellow Cabs who showed up quickly. I’ve never known Uber to be this bad in England and would like to get a refund but not sure the best way to do this.
UBER FRAUD!!!! they charged 16 transactions to my credit card within a few minutes?!?!?!?! I ordered one Calgary Uber and then cancelled it 12 hours before the ride. Then these THIEVES put through hundreds of dollars on my credit card within minutes?!?!?! what kind of SCAM is this. I will be filing with the Canadian authorities as this is beyond ridiculous FRAUD.
Booked a taxi from burn hall York to go into York a 15 minute journey originally it was £22 so booked it gave my bank details but no car turned up , 30 minutes later the app said it would be £37 for the trip and then it jumped to £57
I reserved a Über from my Home to Airport, even I received the confirmation, no car came. I am forced to drive my own car to Airport. I will not trust Uber any more.
This is the third time this year this has happened, I make an order and only part of my order will come and I’m expected to still pay for the whole order even when they have items missing, uber has taken a turn for the worst with all their services, I have days worth of horror stories from uber but this one is by far the worst! They used to refund u if they didn’t have anything in stock instead the only gave me 1 or the 2 I asked for and the one was a different brand to what I ordered and then I’m being told I'm not eligible for a refund, daylight robbery!!! Use anything else but uber they think stealing is ok!
I chose my home address, which is saved on my app, but the driver dropped off me in a wrong destination, and I had to pay again to come back to the correct destination. Instead of paying 20 euros, I paid 86 euros. Who is responsible for that? No customer service, no contact. What is this worse than scamming, stealing money without have rights to speak up and get our rights? What a shame and disappointing situation.
I had high hopes for my Uber experience, but it didn't quite live up to my expectations. While the app is user-friendly and made it easy to request a ride, I encountered multiple issues during my trip. The driver arrived much later than the estimated time, and there was no communication from them, which left me standing outside in the cold for longer than I wanted. Once in the car, the ride itself was fine, but I expected the vehicle to be cleaner. There were crumbs on the seats and it just felt a bit neglected. I’ve used Uber plenty of times before without a hitch, so maybe this was just a one-off bad experience. However, for the price I paid, I really thought I’d get better service. Overall, it was frustrating, especially since I was in a hurry. I can forgive a few hiccups, but I expected more attention to detail. I might still try it again, but my confidence has definitely taken a hit after this ride.
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