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Home & Garden

Ultimate Mats

63 reviews

4.963 reviews
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About Ultimate Mats

Data updated
Website
www.ultimatemats.com
Category
Home & Garden
Location
United States · Prosper
Status
Unclaimed
Last 12 months
60 reviews
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Is Ultimate Mats legit?

Ultimate Mats (www.ultimatemats.com) has a 4.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; 60 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

E
Eric · 1 review · Verified · Experienced 2025-12-31 ·

Great customer service and quality product

Very pleased with the customer service and the quality of the custom carpet/mat ordered. Both the level of service and final quality exceeded expectations. Highly recommend.

Reply from Ultimate Mats2026-02-25

Thanks so much for the great review! We’re glad to hear you’re happy with your Super Berber Custom Logo Entrance Mat and that our team made the process smooth for you. We put a lot of care into both the service and the final product, so it means a lot to know it exceeded your expectations. Thanks for ordering with Ultimate Mats!

K
Karen · 1 review · Verified · Experienced 2026-02-13 ·

Beautiful and perfect

Great from proof, order and delivery

Reply from Ultimate Mats2026-02-20

Thanks for the Great review! Pleased to hear that you’re happy with your Super Berber Custom Logo Entrance Mat and that everything from proof to delivery met your expectations. Providing a smooth process and a high-quality finished product is exactly what we strive for.

A
Andrea Perl · 2 reviews · Verified · Experienced 2026-01-29 ·

Great!

I contacted ultimate mats on their website to ask what carpet would be best for the lobby entrance of a residential building and they replied quickly that the super Berber entry mat would be best. There were so many colors to choose from. I selected one and ordered it. They confirmed and let me know when I can expect delivery. It arrived on that day. They were very helpful and checked to make sure I received it. We love our carpet!

Reply from Ultimate Mats2026-02-12

Thank you for the great review. We’re glad the Super Berber Entry Mat was the right fit for your lobby and that everything—from color selection to delivery—went smoothly. We appreciate your business and are happy to hear you love the carpet. https://ultimatemats.com/product/super-berber-entry-mat

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Cindy · 3 reviews · Verified · Experienced 2026-02-10 ·

Knowledgeable and Attentive

David was very attentive in making sure the design of the mat was what we needed.

Reply from Ultimate Mats2026-02-11

Thank you for the great review. We’re happy to hear that the design process was smooth and that the mat met your expectations. It was a pleasure working with you, and we truly appreciate your business.

J
Joseph Hutchinson · 1 review · Verified · Experienced 2026-02-10 ·

I have ordered from Ultimate Mats on…

I have ordered from Ultimate Mats on numerous occasions over the years. Every time I am always impressed with the quality of the mats that I have received and the high level of service that has come with my order. Our mats are the first thing our customers see when they enter our store and they help set the bar of quality that the customers expect when they come in. I could not be happier with our order each and every time.

Reply from Ultimate Mats2026-02-10

Thank you for taking the time to share such a detailed review. We truly appreciate your long-term trust in Ultimate Mats and are glad to hear that both the product quality and service have consistently met your expectations. Knowing that our mats help set the tone for your customers’ experience when they enter your store is especially meaningful to us. We value your continued business and look forward to supporting you with the same level of quality and service on every future order.

A
AM · 1 review · Verified · Experienced 2026-02-09 ·

Sandra Grant - Excellent Service

Sandra Grant should be commended for her excellent customer service inclusive of interpersonal, but professional, communications and real-time updates of the purchase-to-delivery process.

Reply from Ultimate Mats2026-02-10

Thank you for taking the time to share this feedback. We agree—Sandra Grant consistently provides excellent customer service, combining professionalism, clear communication, and timely updates throughout the order process. We appreciate you recognizing her efforts.

D
Diane Noles · 1 review · Verified · Experienced 2026-02-10 ·

Great customer service.

T
Terry · 1 review · Verified · Experienced 2026-02-10 ·

The new carpet mats are great and are a…

The new carpet mats are great and are a wonderful addition to our company brand!!

Reply from Ultimate Mats2026-02-10

Thank you for the feedback. We’re glad to hear the new Ultimate HD Custom Logo Mats have been a great fit and a strong addition to your company’s brand. We appreciate your continued trust in our products.

D
Dawn · 2 reviews · Verified · Experienced 2026-02-03 ·

Highly recommended

Highly recommended. Quality product at a great price.

Reply from Ultimate Mats2026-02-04

Thank you for recommending our Super Berber Custom Logo Entrance Mat! We’re glad the quality and price hit the mark. Thanks again for choosing Ultimate Mats—if you need anything else, we’re here to help.

G
Grace · 1 review · Verified · Experienced 2026-01-30 ·

Easy to communicate with them

Easy to communicate with them, David was quick to get me a proof and made changes promptly. Purchase process was easy and the mat came quickly and looks and works great.

Reply from Ultimate Mats2026-01-31

Thank you for the great review! We’re glad everything was smooth from start to finish — from getting your proof updated quickly to an easy purchase process and fast delivery. Even better to hear the WaterHog Inlay II Logo Mat looks great and is working well for you. We really appreciate your business and hope to work with you again on your next mat order!

M
MP · 1 review · Verified · Experienced 2026-01-26 ·

I was referred to Ultimate Mats by WaterHog.

I was referred to Ultimate Mats by WaterHog because they provide custom sizing. Very good customer service by answering all my questions about custom measurements and follow up once the mats arrived. Easy to roll out and put in place. They are perfect. My Montana mudroom looks SO good now.

Reply from Ultimate Mats2026-01-26

Thank you so much for the kind words—and for coming to us through WaterHog! We’re thrilled the custom sizing worked out and that our team could answer all your measurement questions and follow up after delivery. Glad to hear the mats were easy to roll out and that they’re a perfect fit—your Montana mudroom sounds fantastic. If you ever need another custom size or a different style, we’re here to help.

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Wendy Z. Smith · 1 review · Verified · Experienced 2026-01-21 ·

The mat is well made & fits nicely in…

The mat is well made & fits nicely in the hallway. Great customer service

Reply from Ultimate Mats2026-01-22

Thank you for the review! We’re glad your WaterHog Fashion Diamond entrance mat is well made and fits perfectly in the hallway. Appreciate the shout-out for our customer service—here if you need anything else.

M
Michael Eriquezzo · 1 review · Verified · Experienced 2026-01-08 ·

Great Quality, Next Level Service

Quality is always consistently great. The personal attention from Diane throughout the production and shipping process is so appreciated and made things so easy! Highly recommended and we will continue to do business with Ultimate Mats.

Reply from Ultimate Mats2026-01-22

Thank you for the fantastic review! We’re thrilled to hear the quality is consistently great and that Diane’s personal attention through production and shipping made everything easy. I’ll be sure to share your praise with her. We appreciate the recommendation and look forward to continuing to serve you at Ultimate Mats.

B
Brittany · 1 review · Verified · Experienced 2026-01-19 ·

Quality

Responded right away and kept in contact throughout the entire process from order to delivery. Also, the quality is perfection.

Reply from Ultimate Mats2026-01-22

Thank you for the great feedback. We’re glad our team responded quickly, kept you updated from order to delivery, and delivered the level of quality with the WaterHog Inlay II Logo Mat you were looking for. If you need anything on your next Logo mat project—sizes, timelines, or recommendations—we’re here to help.

J
Jenny · 1 review · Verified · Experienced 2026-01-14 ·

Great product

Great product! First one lasted 7 years!!! Great customer service.

Reply from Ultimate Mats2026-01-14

Thank you for the fantastic feedback! We’re thrilled to hear your WaterHog Inlay mat delivered seven years of service—that durability is exactly what we aim for. We appreciate your support!

T
Tina Malone · 1 review · Verified · Experienced 2026-01-08 ·

Awesome to work with

The team was excellent to respond and help get the mats we needed. Great Job!

Reply from Ultimate Mats2026-01-08

Thank you for the great feedback! We’re glad our team responded quickly and got you the WaterHog Impressions HD Logo Mat you needed. If we can help with anything else or a future order, we’re here to help.

V
Vernon · 1 review · Verified · Experienced 2026-01-06 ·

Job Well Done!

My sales representative, Diane Noles, was super easy to work with and done exactly as she said.

Reply from Ultimate Mats2026-01-07

Thank you for the kind words! We’re thrilled to hear Diane made everything easy and delivered exactly as promised. Diane has been an important part of Ultimate Mats going on 20 years, and your feedback reflects the care and expertise she brings to every order. If we can help with anything else, please let us know.

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Alfonso · 1 review · Verified · Experienced 2025-12-31 ·

Ultimate Mats quickly provided us with…

Ultimate Mats quickly provided us with mats with our unit logo. The colors are perfectly matched, the mats are durable, and the quality is top notch.

Reply from Ultimate Mats2025-12-31

Thank you for the great feedback! We’re glad your Color Impressions HD Custom Shape Logo Mats arrived quickly and that the color match, durability, and overall quality met your expectations. If you ever need reorders or additional sizes, we’ve got your specs on file and can turn them around fast.

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Dylan · 1 review · Verified · Experienced 2025-12-18 ·

Great customer service

Every steps was clear and simple ..customer service top notch

Reply from Ultimate Mats2025-12-30

We appreciate your review! It’s great to know the steps were clear and our customer service was helpful. Thank you for choosing Ultimate Mats.

L
Lynessa · 1 review · Verified · Experienced 2025-12-17 ·

Great Response Time & Great Quality - Highly Recommend

Great response time and communicated excellent. Rugs are great quality, came fast and exactly what we wanted. Highly recommend!

Reply from Ultimate Mats2025-12-18

Thank you so much for the wonderful review! We’re thrilled to hear the WaterHog Impressions HD Logo Mats arrived quickly, matched exactly what you wanted, and that our communication hit the mark. We appreciate the recommendation and are here anytime if you need additional rugs or a custom size in the future. Enjoy! — The Ultimate Mats Team