UnoClean.com (www.unoclean.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Pat美国 · 2 reviews · Experienced 2025-05-05 ·
★★★★★
No shipping cost transparency and poor service
Really poor customer service after dealing with a sales person that was not at all transparent with shipping charges!
I ordered large custom rubber carpet mats that were clearly oversized and very expensive. I represented this to my client after making a credit card payment in full to Kate in sales. They sent me the quote first stating that shipping was included. Kate told me that shipping to my home address was not available by the LTL shipper. That’s only used for oversized shipments. Very foreseeable!!
So I agreed to pick up the pallet of products at a warehouse in the south end of our county with my commercial truck. Sucked but not a big problem.
Then after the sale was paid for and started, I was shaken down for a $895 shipping charge to keto the order moving.
After this pickup my client started asking why they weren’t told about this extra charge?? One of my biggest clients. Now Kate is no help, Eric there and Melissa the “office manager” of a goofy conglomerate of 4 different companies is giving me the run around and there is no accountability for a screw up that Kate could have been more transparent about do that I could represent it to my client properly.
I also had 4 logo mats to order for another client lobby but they don’t even want to address that!
Why bother? This company, particularly their sales staff are just dis organized and unprofessional.
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Daniel Dudak美国 · 3 reviews · Experienced 2025-08-19 ·
★★★★★
Expensive Piece of Junk
So we purchased the Detailer PRO 3-Gallon Carpet Spotter - 600 Watt Heater with the 4” auto detailer last year and used it 3 times. The second time we used it we found a puddle on our hardwood floors under the extractor. After several days emptying, refilling, and retesting the machine, it just kept leaking. Turns out the leak was not from a loose connection but was coming from inside the machine and out through drain (?) holes on the underside of the water tank. Took it to an authorized service center who couldn’t find the problem so they apparently replaced all or part of the unit. When attempting to use the machine today for upholstery cleaning, the sprayer failed to work. Only drops of fluid come from it.
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Patrick Colemon美国 · 1 review · Experienced 2025-08-12 ·
★★★★★
Citrus-clean in days
Needed to replace our tired old floor scrubber and landed on UNOClean—huge catalog, clear specs, decent pricing. Ordered the Clarke on Monday, it showed up Thursday, and their rep Carlos texted step-by-step setup notes. Works like a dream and makes our lobby smell citrus-clean.
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Ed Gadziemski美国 · 4 reviews · Experienced 2024-12-01 ·
★★★★★
Good Experience
Had an initial problem, but I was promptly contacted by customer service and the issue was resolved to my satisfaction. The product line is good and prices are reasonable. With the good customer service, this is a vendor I recommend.
Reply from UnoClean.com2024-12-04
Ed, we are seeing that the coupon code you where trying to using was for a specific item which you where not purchasing. Our customer service team was instructed to apply a discount code to your order that will work. Also the items you were purchasing were not items that fall under our free shipping items. We do offer 100's of items that qualify for free shipping and maybe you where seeing one of them on Google. We apologize for any confusion Google might have created for you. Thank you for your business and support.
We called before ordering and received help from one of their representatives. He was very helpful, let us know the products we were interested in were in stock, and gave us a time frame for delivery.
Hello,
Thank you for your review, I do apologize you believe the freight is expensive. I did look at your order to see if an adjustment could be made as sometimes it is possible because freight prices depend on a lot of factors including the weight, dimensions and destination of the packages. Unfortunately because of the weight and amount of boxes you ordered the freight is actually much more than we are charging. If the packages were shipping to a business we would also be able to check pricing using a truck. Delivery to a residence with a truck requires a lift gate and a phone call which really increase the cost of using a truck. If you have any other questions please reach out.
Thank you,
Unoclean Customer Service
My experience was great because the product quality exceeded my expectations, and the customer service was exceptional. The company is doing well in ensuring timely delivery and providing excellent support throughout the process.
If I ordered the correct part . Things seem to have went fairly well. Only I have not received a confirmation of order yet or a delivery date . Which is somewhat unsettling.
