Vapiano (www.vapiano.com) has a 1.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-10.
Booked table for 8. Given a table for 6 , we had to find 2extra chairs ourselves Service was absolutely disgusting 7 of us finished our meals before the last meal,A SALID was served This restaurant spoiled our weekend in Manchester. Manager didn’t show his face to explain but did give a refund for the salad but when customer checked it was on someone else’s card . Altogether a horrible experience.
Paddington branch Firstly I’ll start by saying that the MANAGER ALI is very unprofessional and uneducated within his role and a disappointment for the face of the restaurant! We arrived it was very quite hardly anyone was there and had waited minimum 15-20mins while it took 3 members of staff to move 2 other tables around which wasn’t occupied before anyone attended to our table after which we had to gesture them over. We wasn’t informed beforehand how the ordering process worked and was then informed it was to be done via the app or via the waiter. At this point the circus began and the starters arrived beetroot bruschetta ( which was like a slices of toast) which i automatically could see was burnt top and bottom, the bruschetta itself was dry no dressing and quite slap dash & presented on a dirty plate . I informed the waiter (unknown he was the manager at this point and the first person we spoke to from the start) that I didn’t wish to keep the dish and told him my concerns at which his reply was hostile and rude informing me that he couldn’t do a refund which wasn’t asked from me but to change my dish he removed the plate and we proceeded with waiting for the main dish. I sat and waited around 15mins while the table received their food and also has issues with theirs, a new waiter returned with a new plated starter which wasn’t burnt however the plate was dirty and I returned it. I was very disappointed and frustrated at this point as everyone had issues with their mains I asked for the manager. Another gentleman was walking around towards us and I asked if he was the manager at which he said no it later turned out after asking another waiter that he was in-fact the manager and had been reported the day before regarding bad reviews made against him( know wonder why) After 15mins I asked again for the manager and the very nice Aqib informed me that he would be with us once he was finished on the phone. I asked if he could in fact assist as we had been waiting along time at which he very professionally aided me with a replacement option for the starter he apologised for the issues we all had and helped each of us with the issues we had, I can not praise his customer service skills enough he is a great credit to the restaurant! He listened, was polite and found a resolution!! The manager ended up attending our table after we had taken pictures and he assumed it was of him and stormed over to the table, he rudely addressed the table demanding to see their phone & wanted to argue with us instead of focusing on the concerns we had with all of our food. This was the very last straw for us all and shortly left. This was the worst experience I have every had within a restaurant and I dine from 5* to local establishments and the unprofessionalism and argumentative manor Ali portrayed would make the reviews of this restaurant go down hill as well as people dinning in this location. I would like his management to reach out this experience not only ruined my daughter’s birthday meal but was unprofessional on all levels.
Honestly, I had the worst pasta of my life. If you eat instant ramen from the supermarket, it tastes the same. Really, I couldn't even touch it. It was disgustingly overcooked, the bacon looked rotten and of course it didn't taste anything like a fresh pasta as advertised. Seriously, it does not deserve even one star. I complained about it. They offered me another, but my friend also had an ugly plate, so I decided not to try anything else, and even after the supervisor knew the situation, they offered me drinks, which I'm not interested in. Personally, seeing that the customer hadn't touched the dish much and was complaining about it, I would at least offer a full refund to go home and never come back. Obviously that didn't happen. If there's a title for my experience, I'd put it down as the most expensive instant noodles I've ever paid for and didn't even get to eat.
Went to Tottenham court Rd branch , terrible food , didn’t eat any of it , paid for table 4 but had to eat else where , total waste of money
we reserved seats up stairs only to not be seated there a man working there who didn't even serve us gave us QR codes to scan and give him a review my chicken alfredo had literally 1 piece of chicken in the bowl everything was just messy
Thank you to Jeorge and his amazing team @Vapionos at Tower Bridge. I brought my friends and food was lush and beautiful as always. Great service and lovely restaurant. I will keep coming back.
Asked for wife’s starter to come out with main dishes-didn’t happen. 2 main courses didn’t come out any where near together, I. Fact my son has finished his enormous pizza and my main dish STILL hasn’t arrived. Ended up asking for a refund for my main pasta dish as despite being told the waiting time was 20 minutes; after 53 minutes I’d given up waiting. Garlic dough balls were tasteless and the pizza was extremely bland and the toppings were so sparse you could hardly see them. This place has gone massively downhill over the years-avoid this place as they clearly aren’t bothered!
Absolutely crap. Food crap, staff crap, no customer service. Overpriced, go over the road to another Italian restaurant! Place was freezing also
Absolutely appalling service Mains came before starter Rude staff Undercooked sloppy pizza Cold atmosphere Shit Don’t come here Go over the road
So good good pasta service en more de best Italian in my live
Food we ordered was unavailable, not sure how! Waiter has no resolution - wanted us to pick something else cheaper but we had already paid on the app. (Which asks you to pay service charge !?!? for what I am not sure). In the end took the manager 30 mins to refund 2 meals that they could not fulfill - its a joke of a place, they should have refunded and offered 2 complimentary meals, night ruined. Also if we had paid it was 50£ almost for 2 pasta dishes, criminal pricing.
Poor Imitation Booked table for two for early dinner ( shouldn't bother as until 20.30 we were the only people in the restaurant) in Vallegiata Bistro Sunningdale....Advertised as new Italian restaurant ( it was Turkish previously but did not do well) and it was the worst risotto I had in my memory, we also requested ( typicaly Italian) dipping oil and balsamic and some bread, what came next was a novelty that left us buffled, rather large bawl with oil and balsamic vinegar came, than flat plate arrived with 4 slices of toasted granary bread and long ice cream spoons on each side of the toasted bread ( chef and waiter were obviously clueless about Italian simplest ways of having food) No idea what to do with spoons, as toasted bread was bad enough! My partner pasta was "Passable" was his comment....Table was not cleaned after the plates were removed, and the oily ring where the bawl was placed earlier on, stayed for the duration of us being there. No suggestion for dessert or coffe/tea was offered( upselling in its worst) ...it is remarkably obvious how not to run restaurant and this one I am afraid will have a very short life as so many previously in the same premisses.... PS we are both Italians and wanted to support local business...huge dissapointment
Burnt pizza, long wait times and bland food since new company management. Worst experience ever. Normally finish everything as it very tasty, not anymore. Most of the food went back. If you order the olives, be warned there is only 5 per serving which I also commented on and the waiting staff just sped off. We did tell the staff, but they were not bothered and lacked understanding of customer service. It was obvious waiting staff had no previous waiting experience. A complaint direct to customer service only resulted in.., they wish to improve and hope to see us again soon. Hopefully with this review they will see less of any customer as they lack almost everything involved in hospitality, customer service and food quality.
I have better food from Iceland. Ordering via Ap is stupid, food comes at different times and is tastles, overcooked or undercooked. They cant even cut a pizza properly ! i had to use the knife and fork to cut it. Total waste of £107 I could have made larger and tasiter portions for £20.
Went to Vapiano Manchester Corn Exchange last night, apparently my daughter’s friends raves about this place, but I’m not sure why! Pros The app is great, easy to order and pay for your food. The traditional Bruchetta was really tasty. Cons Starters ordered but brought separately, and before any drinks had arrived. Spoke with the manager and let him know, the other starter arrived after the first had been eaten. Drinks arrived, one rosé and one red, no questions as to whether he was giving us the right drink, almost threw them at us. My daughter enjoyed her pasta rich beef ragù with tagliatelle, I had the same but with Penne. The pasta was under done and there was no richness to the sauce at all and very little beef involved. This restaurant expects you to pay for your food and a service charge upfront, but you’re not getting good service. No-one came and asked if our food was okay at any point. I will not be returning.
Highly overrated in price. Taste was medior.
Went to Vapiano Paddington for my sons Birthday meal... unfortunately not having checked TrustPilot first. The ordering system is good however at 1900 half of the starters and some of the drinks were unavailable. The menu was disappearing as we were trying to order as items ran out Not expected this early for an Italian to have no Lasagna. Of the remaining items avaliable the BBQ chicken pizza was not BBQ flavoured and the chicken was dry and tasteless... The La Carne Picante was OK but again underwhelming with the only spicy flavour being the Jalapeño. I spoke to the manager who was nice and he said had we not liked anything they would have corrected it. He said they lack of menu was because they had been busy yesterday. Because you have to pay when you order there is no rapport with the waiter and it asks for a tip before you have had any service... bad model. Not the Italian service you associate with an Italian restaurant...its more like a takeaway with seats.
The good bit - the food was good. The bad - the service was appalling. We had a table booked and on arrival we were pointed in the general direction of a seating area and told you are in there. No indication if there was a table allocated to us so we just claimed one. We were told on arrival that food would take around 35 minutes to arrive which was fine. We ordered and paid via an app. Oddly, when paying upfront we were asked if we wanted to add a tip. Strange as we hadn't received any service at this point. There were 4 of us and we ordered two garlic breads and four main courses. The garlic breads arrived separately around five minutes apart which wasn't great. After 45 minutes we still hadn't received the main courses so we asked when we would get them. We were told 2 main courses were on the way to the table and the other 2 would be a further 5-7 minutes. Sure enough 2 arrived within a minute. About 5 minutes later one more main course arrived but with no cutlery. We asked for some and this seemed to cause a panic and we watched 2 members of staff searching for cutlery for the next 5 minutes. Eventually they fished some cutlery out of a plastic container and brought it to us - it may have been clean cutlery or it may not. Who knows. The final main course still hadn't arrived at this point. It finally came about 55 minutes after it was ordered. At no point was there any acknowledgement that all the food had been served in a random fashion and there was no apology. I can't imagine us ever going here again.
Had a wonderfull experience at Vapiano, the food was good and the service great.
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